partysquad

Q: Iphone 5s with 9.3.1 update - Safari/Youtube/itunes/icloud/etc do not connect on cell data or wifi.

Iphone 5s with 9.3.1 update -  after update Safari/Youtube/itunes/icloud/etc do not connect on cell data or wifi. 

 

Restarted and reset phone already. 

 

Tried to restore from itunes but cant sign into iCloud to turn it off (from the phone), so now I'm not sure the next step? Any help/tips/suggestions to help me restore functionality?

 

Thanks

Posted on Apr 3, 2016 10:33 PM

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Q: Iphone 5s with 9.3.1 update - Safari/Youtube/itunes/icloud/etc do not connect on cell data or wifi.

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Apr 5, 2016 8:34 AM in response to partysquad
    Community Specialists
    Apr 5, 2016 8:34 AM in response to partysquad

    Hello partysquad,

    Thanks for using Apple Support Communities.

     

    I see that you're having issues with connecting to both cellular data networks and Wi-Fi networks.  I suggest that you follow through the steps outlined below to help get this issue resolved:

     

    If you see No Service or Searching on your device, or can't connect to a cellular network or cellular data, follow these steps: 

    1. Check your coverage area to make sure that you're in an area with cellular network coverage. 
         
      • If you can't connect to a cellular network on your iPhone, make sure that cellular data is on in Settings > Cellular*. On your iPad, go to Settings > Cellular Data.
      •  
      • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Data Roaming.
         
    2. Restart your iPhone or iPad.
    3. Check for a Carrier Settings Update.
    4. Take out the SIM card and put it back in. If the SIM card is damaged, or doesn't fit in the SIM tray, contact your carrier.
    5. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
    6. If you have another device, see if you can connect your carrier's network with it in that location.
    7. Contact your carrier to: 
         
      • Verify that your account is active and in good standing.
      •  
      • Make sure there are no outages in your area.
      •  
      • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.
    8. Update your iPhone or iPad to the latest version of iOS.

    If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.

    If you can‘t connect to a cellular network or cellular data

     

    Take care.

  • by elcpu,

    elcpu elcpu Apr 5, 2016 8:42 AM in response to partysquad
    Level 6 (16,186 points)
    Photos for Mac
    Apr 5, 2016 8:42 AM in response to partysquad

    Try resetting your Network Settings. Settings > General > Reset > Reset Network Settings. Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Then go back to Settings > Wi-Fi > and rejoin your network again.

  • by partysquad,

    partysquad partysquad Apr 5, 2016 6:13 PM in response to alex_h1
    Level 1 (5 points)
    iPhone
    Apr 5, 2016 6:13 PM in response to alex_h1

    Had reset settings prior to posting.  Also, some texting worked, and some apps (facebook intermittently) worked so the wifi/data were able to connect w/ some.

     

    Spoke w/ Apple via chat.  Ended up having to restore the phone completely.  Waiting to do a backup to see if it has "fixed" the issue...