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Q: Safari keeps crashing/freezing after install of El Capitan

After the install of El Capitan, Safari 9.0 keeps locking up and or crashing.

I have a Mac Book Pro 15'' 2.3 GHz i7, 4GB Memory, 500 GB HD, iOS 10.11

 

When using Safari, I will have class work up and YouTube or iTunes playing. Before El Capitan it would do those processes with out a problem. Now it seems to lock up, unable to refresh, unable to exit Safari. I have to force quit and shutdown to try and get control back. Occasionally even after the shut down it will still lock up.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11)

Posted on Oct 14, 2015 10:06 AM

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Q: Safari keeps crashing/freezing after install of El Capitan

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  • by Adam F,

    Adam F Adam F Apr 3, 2016 11:51 AM in response to Tarti
    Level 2 (426 points)
    Apr 3, 2016 11:51 AM in response to Tarti

    I also have not had any freezes, @villovsky. It's possible that it's just luck that I haven't. What extensions are you using?

     

    I emailed @applesupport asking if the issue was addressed in SFP - NO response. That has me questioning the "fix."

  • by villovsky,

    villovsky villovsky Apr 4, 2016 3:23 AM in response to Adam F
    Level 1 (10 points)
    Notebooks
    Apr 4, 2016 3:23 AM in response to Adam F

    only this one: https://www.ublock.org

    nothing more.

    happened twice yesterday, same scenario as always

     

    it seems to happen as someone suggested lately - after few days of using a "fresh" browser. So maybe there are some files stored that are causing the freeze?

    I bet I will have no freeze after cleaning all Safari data/history/files etc and will come back in 2-3 days of normal usage. Anyone checked on that?

  • by Foxdie8,

    Foxdie8 Foxdie8 Apr 5, 2016 5:03 AM in response to villovsky
    Level 1 (4 points)
    Mac OS X
    Apr 5, 2016 5:03 AM in response to villovsky

    Same problem here.

     

    The more we call and send feedback the quicker they'll repair this bug.

    http://www.apple.com/feedback/macosx.html

  • by rottencabbages,

    rottencabbages rottencabbages Apr 5, 2016 7:31 AM in response to Foxdie8
    Level 1 (9 points)
    Mac OS X
    Apr 5, 2016 7:31 AM in response to Foxdie8

    I wish it were true, but highly doubt that this is going to work.

     

    I personally have sent them a lot of feedback (regarding this and other issues with their "just works" software) and not only haven't they fixed anything, but also they never once followed up to ask for further details. Which makes me wonder whether: a) they are well aware of the problem (and may or may not be working on a fix) or b) they are simply not interested in fixing it (because it maybe affects only a small group of people, though as this and other discussions suggest, that is probably not true).

  • by dialabrain,

    dialabrain dialabrain Apr 5, 2016 7:39 AM in response to rottencabbages
    Level 5 (6,372 points)
    Mac App Store
    Apr 5, 2016 7:39 AM in response to rottencabbages

    FWIW, when an issue comes up only for certain people, it takes time to figured out what the problem is. I have 3 different Macs, a Late 2015 5K iMac, a 2013 MBA, and a 2015 Retina MB. I don't have the problem others are having but it seems obvious that others do. Until it's fixed, perhaps you can try another browser?

  • by Ripe Avocado,

    Ripe Avocado Ripe Avocado Apr 5, 2016 9:53 AM in response to dialabrain
    Level 1 (4 points)
    Apr 5, 2016 9:53 AM in response to dialabrain

    It would be refreshing for Apple or any publication covering Macs to acknowledge that a problem exists. However, I agree with you in part. Safari on my late 2013 MBP Retina is almost useless, but on my wife's late 2011 MBP Safari is fine. Both are running 10.11.4.

  • by dialabrain,

    dialabrain dialabrain Apr 5, 2016 9:59 AM in response to Ripe Avocado
    Level 5 (6,372 points)
    Mac App Store
    Apr 5, 2016 9:59 AM in response to Ripe Avocado

    Actually there was at least one article published shortly after 10.11.4 was released. I don't have the link handy but it's how I knew some people were having issues.

  • by dialabrain,

    dialabrain dialabrain Apr 5, 2016 10:02 AM in response to Ripe Avocado
    Level 5 (6,372 points)
    Mac App Store
    Apr 5, 2016 10:02 AM in response to Ripe Avocado
  • by palegreenghosts,

    palegreenghosts palegreenghosts Apr 5, 2016 10:17 AM in response to dialabrain
    Level 1 (8 points)
    Apr 5, 2016 10:17 AM in response to dialabrain

    found it… http://osxdaily.com/2016/03/26/resolving-problems-with-os-x-10-11-4/

    Some comments here are referring to a freeze in Safari after updating to 10.11.4, the same mentioned in the article you linked. Others - including the majority of comments for months now - are referring to a freeze in Safari that's been occurring for them since El Capitan was released (and, for a further few, in Yosemite also) that 10.11.4 didn't fix and the Technology Preview is having mixed results. Specifically, a freeze that occurs when closing or switching a tab that contains an embedded HTML5 video.

     

    Just a heads up to avoid confusion. This thread has a history of comments comparing and contrasting symptoms of issues that aren't the same and, as you can imagine, this only further confuses and frustrates.

  • by dialabrain,

    dialabrain dialabrain Apr 5, 2016 10:24 AM in response to palegreenghosts
    Level 5 (6,372 points)
    Mac App Store
    Apr 5, 2016 10:24 AM in response to palegreenghosts

    Yes, I'm aware. My personal experience as I mentioned is I have no issues with Safari on several Macs. I believe others do of course, The problem as I see it is there are a nearly infinite number of combinations of hardware and software which makes it extremely difficult to track down the problems some have. They could have the same symptoms but be caused for different reasons. I do hope for anyone having problems they get resolved.

  • by palegreenghosts,

    palegreenghosts palegreenghosts Apr 5, 2016 11:12 AM in response to dialabrain
    Level 1 (8 points)
    Apr 5, 2016 11:12 AM in response to dialabrain

    Understood dialabrain, thanks. For those of us commenting in this thread for months there's been an ongoing discussion of the tab closure freezes which involved zero third party software and was confirmed to exist on fresh installs for those who were experiencing the freezes. On regular occasions, somebody would come across the thread on Google and assume that their freezes that happen in Safari were the same as those being discussed. But they would ultimately relate to third party software (usually a Flash extension) or configuration issues and didn't read the part about tab closures triggering it or much else.

     

    Inevitably somebody who'd been following the discussion for longer would wade into the conversation and try and separate what were completely unrelated symptoms being discussed as though they were the same. Yes, the title is too broad and it's understandable how this happens.

     

    There's a little bit of deja-vu seeing commenters discussing a separate freezing issue introduced with the 10.11.4 update and seemingly unrelated to the action of closing a tab when an embedded HTML5 video is playing. I never want to offend, as it's far too easy to do, but I thought I'd clarify the distinction when it felt it was slipping away again.

     

    In terms of hardware, the tab closure issue appears to exclusively affect some machines produced in 2013 - 2015. It's predominantly 2014 Macbooks/Pros/Airs and I haven't seen it happen to anyone from 2012 and earlier (please correct me if it happens to anyone reading this). In such cases it's usually been confirmed that the person didn't fully appreciate how literally others were describing the cause of the freeze and thought theirs still related.

  • by Ripe Avocado,

    Ripe Avocado Ripe Avocado Apr 5, 2016 3:22 PM in response to dialabrain
    Level 1 (4 points)
    Apr 5, 2016 3:22 PM in response to dialabrain

    Yep, in fact I'd read that, but forgot I had. lol

  • by stevefromo fallon,

    stevefromo fallon stevefromo fallon Apr 5, 2016 3:54 PM in response to villovsky
    Level 1 (14 points)
    Apr 5, 2016 3:54 PM in response to villovsky

    Same here. I installed STP today and within 2 hours it froze unexpectedly just like Safari 9.1 in OS X 10.11.4.  I've been using Chrome so far today without incident. However, I understand it is just a matter of time until it hits Chrome as well.  I've tried several proposed remedies for this issue and nothing works. I never had this problem before the latest OS X upgrade and I'm using a mid-2010 iMac that has run flawlessly.  C'MON APPLE! THIS *****!

  • by Jack Howarth,

    Jack Howarth Jack Howarth Apr 6, 2016 1:03 PM in response to stevefromo fallon
    Level 1 (19 points)
    Apr 6, 2016 1:03 PM in response to stevefromo fallon

    Have any users here having freezes under the Flash/Safari combination on El Capitan tried accessing the Display settings dialog from within a Flash widget and disabling the Hardware Acceleration option (so that the CPU is used instead of the GPU)? I have found that this eliminates the system freezes here on 10.11.4 on a Mac Pro 3,1 with ATI Radeon HD 2600 XT graphics.

  • by Tok'ra,

    Tok'ra Tok'ra Apr 7, 2016 1:25 PM in response to Jack Howarth
    Level 1 (8 points)
    Apr 7, 2016 1:25 PM in response to Jack Howarth

    Some of us are expiriencing the freeze on 13” Retina MacBook Pro's, so yes, we are using the CPU. I for one didn' give up hardware acceleration in Safari.

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