Q: I had to change Apple ID because of a new internet provider and subsequent new e-mail address. Both my iPhone and iPad continually request the password for my old user ID. It is password I know longer know or have on record. What to do?
I had to change Apple ID because of a new internet provider and subsequent new e-mail address. My iPhone (5c/9.3) continually requests the password for my old user ID. It is password I know longer know or have on record. How do I get the iPhone to recognize and use the new Apple ID rather than the old one?
Posted on Apr 4, 2016 8:00 PM
When you changed your ID to the new email address, did you sign the old address out of everything like:
Settings>iCloud
Settings>iTunes & App Store
Settings>FaceTime
Settings>Messages>Send & Receive
If you did not, then you need to do that now. If it is iCloud that is asking for the password to the old ID, you should be able to use the current password to sign the old email address out of iCloud.
Cheers,
GB
Posted on Apr 6, 2016 4:51 AM