Q: 12.3.3 error connecting to the Apple ID server

I still cannot connect to the Apple ID server since updating iTunes in March on my PC computer. I spent over four hours on and off of the phone with Apple. After all of that time, I was told it is a "known problem" and should be fixed within an hour. It is still not fixed and I desperately need to backup my phone, which I do connecting to my computer. Help!

iPhone 6, iOS 9.2.1

Posted on Apr 6, 2016 5:53 AM

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Q: 12.3.3 error connecting to the Apple ID server

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by D.Cohen,

D.Cohen Apr 6, 2016 5:57 AM in response to stange04
Level 6 (8,424 points)

Desktops

Apr 6, 2016 5:57 AM in response to stange04

Try the steps suggested here:

Fix unexpected quits or launch issues in iTunes for Windows - Apple Support
If you can't install or update iTunes for Windows - Apple Support

Hope this helps!
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by stange04,

stange04 Apr 6, 2016 6:06 AM in response to D.Cohen
Level 1 (4 points)

iPhone

Apr 6, 2016 6:06 AM in response to D.Cohen

Thank you so much! Starting in safe mode worked! All of those lost hours with a quick fix. I greatly appreciate your fast reply! DO I just start in safe mode every time now? I don't care if that's the case, as long as it works!

Start iTunes in Safe Mode
When you open iTunes in Safe Mode, you isolate the program from any interference caused by plug-ins or scripts not manufactured by Apple. To start iTunes in safe mode, hold down the Shift and Control keys on your keyboard while you open iTunes.
You'll see a message as iTunes is starting that says "iTunes is running in Safe Mode. Visual plug-ins you have installed have been temporarily disabled."
If the issue doesn't happen in Safe Mode, remove any third-party plug-ins.
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Q: 12.3.3 error connecting to the Apple ID server

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by D.Cohen,

by stange04,

Start iTunes in Safe Mode

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