Q: My iMac keeps freezing since upgrading to El Capitan!
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Apr 6, 2016 8:58 AMby rkaufmann87,HelpfulAndrew F,
Please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.
If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.
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Apr 6, 2016 8:07 AMby Andrew F,Hi rkaufmann87.
Report info as follows:
EtreCheck version: 2.9.10 (261)
Report generated 2016-04-06 16:01:50
Download EtreCheck from https://etrecheck.com
Runtime 4:33
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Other problem
Description:
Computer keeps freezing
iMac (21.5-inch, Late 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour
ST31000528AS disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh New Imac HD (disk0s2) / : 999.21 GB (595.09 GB free)
Recovery HD (disk0s3) /Volumes/Recovery HD [Recovery]: 650 MB (128 MB free)
HL-DT-ST DVDRW GA11N ()
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Card Reader
LaCie P'9223 Mobile Drive
Fitbit Inc. Fitbit Base Station
Hewlett-Packard HP LaserJet Professional P1102
Brother MFC-J6510DW
Mac App Store and identified developers
/Library/LaunchAgents/.SM.gul.com.brother.LOGINserver.plist (hidden)
/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
/Library/LaunchAgents/.SM.gul.com.epson.ecrp.launcher.plist (hidden)
/Applications/Epson Software/Epson Utilities/Epson Customer Research Participation.app/Contents/MacOS/Ecrp Ecrp
/Library/LaunchAgents/.SM.gul.com.epson.ews.launcher.plist (hidden)
/Applications/Epson Software/Epson Web Support.app/Contents/MacOS/Epson Web Support -NAV:AGNT
/Library/LaunchAgents/.SM.gul.com.rim.BBAlbumArtCacher.plist (hidden)
/Library/Application Support/BlackBerry/RimAlbumArtDaemon
/Library/LaunchAgents/.SM.gul.com.rim.BBLaunchAgent.plist (hidden)
/Library/Application Support/BlackBerry/BBLaunchAgent.app BBLaunchAgent
/Library/LaunchDaemons/.SM.gul.com.adobe.fpsaud.plist (hidden)
/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
/Library/LaunchDaemons/.SM.gul.com.microsoft.office.licensing.helper.plist (hidden)
/Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
/Library/LaunchDaemons/.SM.gul.com.rim.BBDaemon.plist (hidden)
/Library/Application Support/BlackBerry/BBDaemon
8 unknown files found. [Check files]
/Applications/Parallels Desktop.app
[loaded] com.parallels.kext.hypervisor (11.1.3 32521 - SDK 10.9 - 2016-02-26) [Support]
[loaded] com.parallels.kext.netbridge (11.1.3 32521 - SDK 10.9 - 2016-02-26) [Support]
[loaded] com.parallels.kext.usbconnect (11.1.3 32521 - SDK 10.9 - 2016-02-26) [Support]
[loaded] com.parallels.kext.vnic (11.1.3 32521 - SDK 10.9 - 2016-02-26) [Support]
/System/Library/Extensions
[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0 - 2016-04-06) [Support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74 - 2016-04-06) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74 - 2016-04-06) [Support]
[not loaded] 7 Apple tasks
[loaded] 154 Apple tasks
[running] 65 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
[not loaded] 46 Apple tasks
[loaded] 149 Apple tasks
[running] 83 Apple tasks
[killed] 10 Apple tasks
10 processes killed due to insufficient RAM
[running] .SM.gul.com.brother.LOGINserver.plist (hidden) (2011-09-22) [Support]
/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
[running] .SM.gul.com.epson.ecrp.launcher.plist (hidden) (2010-08-10) [Support]
/Applications/Epson Software/Epson Utilities/Epson Customer Research Participation.app/Contents/MacOS/Ecrp Ecrp
[loaded] .SM.gul.com.epson.ews.launcher.plist (hidden) (2010-01-07) [Support]
/Applications/Epson Software/Epson Web Support.app/Contents/MacOS/Epson Web Support -NAV:AGNT
[running] .SM.gul.com.rim.BBAlbumArtCacher.plist (hidden) (2012-02-08) [Support]
/Library/Application Support/BlackBerry/RimAlbumArtDaemon
[running] .SM.gul.com.rim.BBLaunchAgent.plist (hidden) (2012-02-08) [Support]
/Library/Application Support/BlackBerry/BBLaunchAgent.app BBLaunchAgent
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-01-14) [Support]
[running] com.brother.LOGINserver.plist (2011-09-22) [Support]
[running] com.epson.ecrp.launcher.plist (2010-08-10) [Support]
[loaded] com.epson.ews.launcher.plist (2010-01-07) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-06) [Support]
[running] com.rim.BBAlbumArtCacher.plist (2012-02-08) [Support]
[running] com.rim.BBLaunchAgent.plist (2012-02-08) [Support]
[loaded] .SM.gul.com.adobe.fpsaud.plist (hidden) (2012-10-29) [Support]
/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
[loaded] .SM.gul.com.microsoft.office.licensing.helper.plist (hidden) (2011-03-10) [Support]
/Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
[running] .SM.gul.com.rim.BBDaemon.plist (hidden) (2012-02-08) [Support]
/Library/Application Support/BlackBerry/BBDaemon
[loaded] com.adobe.fpsaud.plist (2016-03-19) [Support]
[running] com.fitbit.galileod.plist (2015-10-30) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-06) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[running] com.rim.BBDaemon.plist (2012-02-08) [Support]
[loaded] com.adobe.ARM.[...].plist (2009-11-13) [Support]
[loaded] com.adobe.ARM.[...].plist (2013-07-04) [Support]
[running] com.amazon.music.plist (2015-02-16) [Support]
[failed] com.apple.SafariBookmarksSyncer.plist
[running] com.hp.printerAgent.plist (2010-04-14) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
iTunesHelper UNKNOWN (missing value)
AirPort Base Station Agent Application Hidden (/System/Library/CoreServices/AirPort Base Station Agent.app)
Mac ScanAndSweep UNKNOWN (missing value)
iAntiVirus UNKNOWN Hidden (missing value)
TomTomHOMERunner Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Dropbox Application (/Applications/Dropbox.app)
Brother MFC-J6510DW Application (~/Library/Printers/Brother MFC-J6510DW.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
BlackBerry Device Manager Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)
Director Docker Application (/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app)
[running] com.brother.ControlCenter.86432
[running] com.brother.scanner.ica.99232.F923B0AD-0AF0-45CC-9884-5B1D4C416612
[running] com.brother.utility.NETserver.85792
[running] com.brother.utility.USBserver.85152
[running] com.fitbit.GalileoMenubar.79392
[running] com.getdropbox.dropbox.59872
[running] com.parallels.desktop.console.103392
[running] com.parallels.winapp.2402073e1dfbdc10fe7341f1865acc1e.8789a586001d4f0d8b091477a3 f3edec.141792
[running] com.tomtom.HOMERunnerApp.79072
[running] jp.co.canon.cijscannerregister.78432
[loaded] 392 Apple tasks
[running] 185 Apple tasks
[killed] 23 Apple tasks
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-01-14) [Support]
FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]
QuickTime Plugin: 7.7.3 (2016-03-29)
AdobePDFViewerNPAPI: 11.0.15 - SDK 10.6 (2016-03-09) [Support]
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]
AdobePDFViewer: 11.0.15 - SDK 10.6 (2016-03-09) [Support]
Default Browser: 601 - SDK 10.11 (2016-03-29)
Silverlight: 4.1.10329.0 (2014-02-10) [Support]
AmazonMP3DownloaderPlugin101749: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-07-16) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.11 (2013-04-22) Check version
Quidco Cashback Reminder (2014-11-03)
OpenIE (2012-09-19)
3rd Party Preference Panes: ⓘ
Flash Player (2016-03-19) [Support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh New Imac HD: Disk size: 999.21 GB Disk used: 404.13 GB
Destinations:
GF LaCie [Local]
Total size: 999.86 GB
Total number of backups: 17
Oldest backup: 23/03/2016, 08:17
Last backup: 05/04/2016, 17:54
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 404.13 GB X 3)
85% SafariDAVClient
5% WindowServer
4% prl_vm_app
3% PrinterProxy(2)
3% kernel_task
680 MB prl_vm_app
565 MB kernel_task
356 MB com.apple.WebKit.WebContent(9)
188 MB SafariDAVClient
164 MB Safari
Virtual Memory Information: ⓘ
28 MB Free RAM
3.97 GB Used RAM (444 MB Cached)
50 MB Swap Used
Apr 6, 2016, 03:07:34 PM Self test - passed
Apr 6, 2016, 09:11:24 AM /Library/Logs/DiagnosticReports/softwareupdated_2016-04-06-091124_[redacted].cp u_resource.diag [Details]
/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated
Apr 5, 2016, 09:24:09 AM /Library/Logs/DiagnosticReports/SafariDAVClient_2016-04-05-092409_[redacted].cp u_resource.diag [Details]
/System/Library/PrivateFrameworks/BookmarkDAV.framework/Helpers/SafariDAVClient
Apr 5, 2016, 09:18:29 AM /Library/Logs/DiagnosticReports/Microsoft Word_2016-04-05-091829_[redacted].hang
/Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Apr 5, 2016, 09:17:25 AM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-04-05-091725_[redacted].hang
/Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Apr 5, 2016, 09:16:15 AM /Library/Logs/DiagnosticReports/Mail_2016-04-05-091615_[redacted].hang
/Applications/Mail.app/Contents/MacOS/Mail
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Apr 6, 2016 8:58 AMby rkaufmann87,HelpfulYour report indicates the computer simply does not have enough RAM. When you got it, 4GB was plenty of RAM to run OS X, however now that you are on El Capitan 10.11.4, the absolute bare minimum is 4GB. Your system can be upgraded up to 32GB, however I think if you went to 12 GB that would be fine. If you decide to upgrade the RAM, only use RAM sourced from OWC (www.macsales.com) or Crucial (buy it direct). iMacs are sensitive to RAM and both suppliers provide high quality RAM at reasonable prices and provide excellent support if you need it. Upgrading RAM is extremely simple and is a 5-10 minute process that only requires a screwdriver. If you need it, OWC even has instructional videos.
Good luck.
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Apr 6, 2016 8:48 AMby Andrew F,Thank you so much for your advice, really appreciate it.
We are in the UK and look like macsales.com doesn't sell to the UK, but Crucial do have a UK site, so will investigate and hopefully get sorted.
Thanks again.
p.s. where I have 2 empty slots, and the other 2 slots have 2GB cars, can I just put the extra RAM in the empty slots, or do all the slots have to have the same size RAM cards?
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Apr 6, 2016 1:27 PMby Linc Davis,First, you haven't provided any information that would make it possible to determine whether you have enough RAM. Second, not having enough RAM would not cause the problem you describe. So you haven't yet made any progress toward solving the problem.
Does the machine reproducibly freeze on waking from sleep? If not, how often does it happen?
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by andrewfrommilton keynes,Aug 16, 2016 11:15 AM
andrewfrommilton keynes
Aug 16, 2016 11:15 AM
in response to Linc Davis
Level 1
(12 points)
DesktopsI'd just like to chip in. I have the same problem with my iMac since upgrading to El Capitan and I've narrowed it down to the Distnoted process going crazy fairly regularly ( > 380% cpu.) Like you, I have a Lacie P9223 external drive - I use it for Time Machine. Unplugging that has stopped the problem (at least, it hasn't occurred for over a week.) There seems to be an issue between that drive, distnoted and Time Machine as the latter is usually stuck notifying status: backups work but just no notifications.
So, try unplugging the Lacie drive and see what happens.
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Sep 6, 2016 5:44 PMby dickybran,I'm having a similar problem, but can't seem to do anything about it. I've tried restarting holding command+R, and holding shift, but it keeps crashing. When I got it to open disk utility it crashed while running. When I restarted holding Shift it froze. I finally got it to start in normal boot mode but it wouldn't let me do anything, wheel of death kept appearing and then the desktop crashed.
Any ideas?
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Sep 7, 2016 12:31 AMby andrewfrommilton keynes,It feels like a hardware problem. Have you added any ram recently - if so, could try pulling it out and if needed, refit the old modules? I very rarely suspect RAM though and whilst that can't be ruled out, it sounds more likely a failing disk or other hardware problem given that you can't even boot it properly. In your situation, however, this is what I would do. Make a bootable external drive - do you have a friend who has a Mac you could create an image from? If not, make an appt at the Genius Bar, explain the problem and ask them to create you a bootable drive - take your own external drive or buy one from them (you have 14 days to take it back, at least in the UK.) When you have that, startup in a way that allows you to select the boot drive (google the key sequence) and select your drive. When booted, use Disk Utility from that drive to run first aid on your normal boot drive and see if that helps. If you can't even boot to be able to select a drive then I'd say it's time to to take it to a repairer.
A
