Littleblueness
Level 1 (4 points)
iLife

Q: iPhoto update problems/ missing photos and videos! Help!

My phone memory was full so I decided to transfer all the media to my MacBook Air, something which I have done previously without issue.


I synced and then deleted all pictures/videos from my HTC phone (using HTC sync manager) to my MacBook. It said it would save them in iPhoto. After completing the Sync I disconnected my phone and all the content from my phone has been deleted. However, the content does not appear to have been saved on the MacBook! I thought they'd be in iPhoto (which is what it said would do) but I can not open iPhoto because I need to update it. When I try to update it says 'this update is not available in the UK'.

 

I've looked in the new 'Photos' application and searched in 'Finder' for latest files. I can't find any of the content.

 

Please help! I had nearly 1000 pictures and they've all vanished! A lot of these were my Wedding pictures. Any help would be massively appreciated.

 

Thankyou.

iPad Air

Posted on Apr 6, 2016 7:30 AM

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Littleblueness

Q: iPhoto update problems/ missing photos and videos! Help!

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  • Helpful answers

  • by Terence Devlin,

    Terence Devlin Terence Devlin Apr 6, 2016 8:38 AM in response to Littleblueness
    Level 10 (139,572 points)
    iLife
    Apr 6, 2016 8:38 AM in response to Littleblueness
    It said it would save them in iPhoto.

     

    It? What is it? Nothing can be saved to iPhoto unless it's open.

  • by Littleblueness,

    Littleblueness Littleblueness Apr 6, 2016 8:57 AM in response to Terence Devlin
    Level 1 (4 points)
    iLife
    Apr 6, 2016 8:57 AM in response to Terence Devlin

    Before I started syncing or transferring anything on the HTC Sync Manager app - I went in to the settings of the app and was given three options to tick;

    'Import photos and videos from phone to this computer'

    'Launch IPHOTO and import photos to IPHOTO'

    'Delete photos and videos from phone after importing'

     

    I ticked all three options and then clicked the 'sync' tab. After it completed to '100%'  I assumed it had transferred everything as all the content on my phone was gone. I tried to find it on my computer but it wasn't showing up whilst the mac and phone were still connected, but I couldn't. I thought it I disconnect the devices it might refresh and appear but still nothing.

  • by Terence Devlin,

    Terence Devlin Terence Devlin Apr 6, 2016 10:42 PM in response to Littleblueness
    Level 10 (139,572 points)
    iLife
    Apr 6, 2016 10:42 PM in response to Littleblueness

    It's possible that the HTC Sync Manager app has these images in a caches somewhere. You need to contact the makers of that for help I think.

     

    Also, never let anything automatically delete data. Always check that things have gone correctly first.