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Nov 10, 2015 12:58 AM in response to Kstud7by BigginAndy,300KpH racing monohull boats are glued together, moisture doesn't seem to affect them very much
Apple have a habit of making kit that cannot easily be opened by the user so I was not surprised to find that my Apple Watch was glued together. Is it an issue ? Not really if the correct glue is used and the quality control is OK (and they fix or replace if there is a problem. After all, many millions of people fly in modern aircraft and most of those are glued together (up to and including the huge 747) and work in a vastly more hostile environment than my watch ever will. I have never known a crash to be down to glue failure.
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Nov 10, 2015 5:47 AM in response to BigginAndyby Csound1,Old wives tales persist long after the old wives fade away.
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Nov 10, 2015 5:50 AM in response to Csound1by Meg St._Clair,That's a lovely picture, Csound1. Good memories persist, too.
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Nov 10, 2015 5:56 AM in response to Meg St._Clairby Csound1,It's a calming influence at a turbulent time, thanks.
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Jan 12, 2016 10:17 PM in response to john67by john67,Well, I just collected my second replacement watch after the second one had its back fall off too (in October) while attached to the charger. Excellent response from the Apple people, all expressing astonishment that such a thing could happen. Other people have reported two failures like me, so the charger being over enthusiastic in its magnetism must be the suspect. Apple also replaced my charger. From now on I won't risk using the Night Stand setup, and I slide it off the charger always.
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Mar 20, 2016 2:27 PM in response to nevsfby Robbenisland,The same thing happened to me today. Apple Watch 42mm stainless steel with original Apple Magnetic Dock. i switched from fairly expensive Ssiss watches (Rolex and Jaeger Le Coultre) to the AW and actually thought that Apple is beating them in version 1.0. This is a major setback in quality and trust of craftsmanship. Making a case that works well under the constant stress of daily wearing (heat, movement, moisture) is a challenge and choosing a glued solution vs. screws and/or other mechanical fixtures a major fail in the design of this case. I am surprised that this story did not make it into wider news. Not even the usual Apple Davy tech blogs have referred to it. Feels like a time bomb (no pun intended) if the backs come off one after the other not even a year after launch. Requesting a replacement with Apple customer service. Let's see. In the meantime back to my reliable Rolex Explorer II.


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Mar 20, 2016 2:59 PM in response to Robbenislandby ChrisJ4203,Contact Apple Support and they will deal with the issue.
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Apr 6, 2016 10:15 AM in response to john67by sweller,Hello all,
I decided to look online to see if other people had experienced this issue because all of the Apple representatives have told me that they haven't heard of this issue before. I have already had my watch replaced once due to the back plate coming off and it was shortly after I had purchased my watch and then yesterday to my horror it happened again! I have had good customer service from Apple, but I am astounded that after spending a substantial sum of money that this is still an issue. I am of course inconvenienced having to go to the store, and from what I have read not everyone has that opportunity, so I am fortunate there. I wonder though it being a one year warranty what will they do when this continues to be a problem??? I bought Apple care to make sure I protected my investment, but still I would think that Apple will have to stand by this product beyond one year.
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Apr 6, 2016 11:40 AM in response to swellerby Robbenisland,I did call Apple Customer Service and as I did not have the Apple Care Plus the only option was to send it in for “repair or replacement” as they told me. I was reluctant to accept this, as I wanted a direct replacement, which they did not allow to happen. As I was on vacation I did two things:
1. I bought a new Apple Watch (with the new Storm Grey leather loop - very nice). This is a bit crazy I know, but I did not want to go a day without the AW. Shows the power the device and Apple has ;-) The plan is to then sell the repaired or replaced original watch.
2. After my return from the break I did contact Apple and within a day they did send me a UPS package (I am in Germany) to send back the defect AW. Two days ! later I received a new replacement watch through UPS. So this one is brand new.
In terms of customer service that is a super quick turn around. The fact that they did not bother with putting the defective heart rate monitor disc back in shows either that it is easier for them to just send a new one or that there was a bigger issue with the early build of the AW. I think it is the latter, as I noticed that the new AW I bought has a considerably less strong magnet than my original one. The original watch clicked very hard and strongly into the Apple Magnetic Charging dock. I think they changed the magnets later in the production to put less strain on the glued disk when being connected to the charging cable or dock. I can not prove it and it would require some experts to measure the magnetic strength from day 1 watches vs. current shipments.
If any one has the same issue, I expect Apple will also replace it with a new watch and I assume with one with a refined magnet that avoids this going forward.
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Apr 22, 2016 9:32 AM in response to RyanInMiamiby john67,Well, I am waiting for my third replacement watch. My No.3 Apple Watch's back fell off this week as I removed it from the charger (very gently). But this time the Genius response was different. They have discovered a fault in some watches and a modification has been applied and so the replacement will be fine. When I said that I had been very careful removing it from the charger he said that you shouldn't need to. It should just pop off. Again, my annoyance with the fault was alleviated by the charming and immediate helpfulness of the Apple staff. I will be on my fourth Apple watch just over a year! I still love it, sorry, them.
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May 4, 2016 8:27 PM in response to nevsfby jane e.,My stainless steel watch (with milanese loop band) did the exact same thing last Thursday - I did the support chat with Apple - my watch was 3 days out of warranty but they sent me a fed ex box to return it for repair. Today (Wed.) I received a new replacement watch new serial #.
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May 18, 2016 2:47 PM in response to nevsfby SteveGl,The back plate of my wife’s Apple watch came off on the weekend. I read through the suggestions here and took it to the Genius bar. I am now 26 days out of warranty and because of that, I was asked to pay ~$320 for the repair/replacement.
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May 18, 2016 5:22 PM in response to SteveGlby john67,SteveGI Your earlier post starting "I am furious..." caught my attention. You have good reason. My third watch had its back fall off in April, shortly before the warranty expired. The previous two had the same fault. Each time the back came of on removal from the charger. It was immediately replaced with no questions asked and the Genius said that the watches were modified to correct a problem. For No2 back falling off I was politely quizzed on what I had done with it. In April I said that I had been careful to slide the charger off the watch and the Genius said that I shouldn't have to do this. The watch should just pop off the charger. You have a solid claim for it to be replaced.
PS I still slide if off: three times unlucky.


