Nat82

Q: iPhone 6 Plus Connecting and Disconnecting when syncing

I have an iPhone 6 Plus and when I try to sync it to my rMBP it constantly connects then disconnects. I tried using another USB port and the problem seemed to be fixed, but the half way through the sync it disconnected and started constantly connecting then disconnecting. I thought this could be because the phone is using too much power so I turned the phone to airplane mode and reduced the brightness to minimum but nothing.

 

Thanks in advance!

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 26, 2014 7:28 AM

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Q: iPhone 6 Plus Connecting and Disconnecting when syncing

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  • by tungyc,

    tungyc tungyc Dec 18, 2015 2:58 AM in response to Nat82
    Level 1 (0 points)
    Dec 18, 2015 2:58 AM in response to Nat82

    i used an air gun to blow iPhone hub and it works fine now.. dust might disturbing the sync process.

  • by Shon76,

    Shon76 Shon76 Dec 30, 2015 10:50 AM in response to Nat82
    Level 1 (0 points)
    Dec 30, 2015 10:50 AM in response to Nat82

    I have had the same problem. Swapped the lightning cable for another one. Problem solved, at least for now!

    I have MANY iDevices and in my experience the lightning cables (apple or otherwise) tend to be of very poor quality/fit so either break or wiggle around in the port.

     

    I've had fewer problems with Belkin cables than any other - the fit is not as good as apple's but is better than many others (the metal part is a bit too long so the plastic part does not butt up against the phone as it should) but the quality is very good. Hope this helps.

     

    Setup - iPhone 6 and iMac (21.5-inch, Late 2013) running OSX 10.11.1.

  • by said-76,

    said-76 said-76 Jan 9, 2016 10:20 AM in response to Nat82
    Level 1 (0 points)
    Jan 9, 2016 10:20 AM in response to Nat82

    Hi

    I think its iTunes issue after iTunes open automatically after plugging in the iDevise ( min is iphone 6+ 64g ) ,

    So i guessed if i stopped iTunes from opening it will fix this issue , so i did this :

    From the iTunes menu at the top go to iTunes>Preferences>Devices>Prevent iPods, iPhones and iPads from syncing automatically. Check the box at the bottom of that window. Click OK, quit iTunes.

     

    That will stop iTunes from launching when you connect the phone stop automatic syncing.

     

    And after that i fixed my issue and i can open iTunes if i need it manually .

     

    Hope it will help !!

  • by NoraBarnacle,

    NoraBarnacle NoraBarnacle Mar 4, 2016 8:11 AM in response to said-76
    Level 1 (0 points)
    Mar 4, 2016 8:11 AM in response to said-76

    I have a MacBook Air, purchased new in November of 2015. iPhone 6S+, iPad mini 3. My first 6S+ and the one they swapped out last week (for a different issue related to my car stereo) and iPad won't stay connected to either USB on my computer via any number of "official" Apple cables. I hardly think this issue is as simple as using the right cable or the port being bad; unless I've coincidentally got 2 bad ports on a 3 month old computer and happen to also have 15 bad cables. The USB ports and cables all work fine with everything else. This seems to be an Apple issue which they need to resolve.

  • by Sandiegodavid ,

    Sandiegodavid Sandiegodavid Mar 13, 2016 11:52 AM in response to Nat82
    Level 1 (0 points)
    Mar 13, 2016 11:52 AM in response to Nat82

    YA! I hate links, just tell us how!

  • by JezB,

    JezB JezB Mar 26, 2016 10:58 AM in response to Nat82
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 10:58 AM in response to Nat82

    Any solution to this yet? Happening to me on a brand new out the box macbook pro retina. Not impressed as want to backup 60GB of data from phone 6 to laptop...

  • by JoeTheCoder,

    JoeTheCoder JoeTheCoder Apr 5, 2016 10:33 PM in response to dontrammell
    Level 1 (4 points)
    Apr 5, 2016 10:33 PM in response to dontrammell

    Nope. Happens on iPad Air here with Lightning and iPhone 4 will old cable and switching the cable didn't fix it. It's an OS X (or iTunes) bug. Pure and simple.

  • by JoeTheCoder,

    JoeTheCoder JoeTheCoder Apr 5, 2016 10:38 PM in response to NoraBarnacle
    Level 1 (4 points)
    Apr 5, 2016 10:38 PM in response to NoraBarnacle

    Yes, it's a software bug—perhaps in iTunes.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 6, 2016 7:41 AM in response to JoeTheCoder
    Level 8 (37,982 points)
    Mac OS X
    Apr 6, 2016 7:41 AM in response to JoeTheCoder

    No, it's not a software bug. If it were it would affect 700 million people, and it clearly doesn't, because many of them would post about it. It's a problem with your computer or your iPhone. Most likely it's dirt in the lightning connector on the bottom of the phone.

  • by JoeTheCoder,

    JoeTheCoder JoeTheCoder Apr 6, 2016 9:31 AM in response to Lawrence Finch
    Level 1 (4 points)
    Apr 6, 2016 9:31 AM in response to Lawrence Finch

    Yeah no it's not dirt.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 6, 2016 10:05 AM in response to JoeTheCoder
    Level 8 (37,982 points)
    Mac OS X
    Apr 6, 2016 10:05 AM in response to JoeTheCoder

    A lot of people say that, until an Apple store takes a paperclip to the lightning port and fixes it. If it's not that its a hardware problem with the phone or the computer. It definitely is NOT software, because, as I said, it would affect millions of users it it was.

  • by JoeTheCoder,

    JoeTheCoder JoeTheCoder Apr 6, 2016 11:17 AM in response to Lawrence Finch
    Level 1 (4 points)
    Apr 6, 2016 11:17 AM in response to Lawrence Finch

    And the number of users who have the latest iTunes who sync wired? That's right, you've no clue. If it's not the iMac hardware it's certainly not all our devices coincidentally across several cables. The two possibilities are iMac hardware of software. We'll see.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 6, 2016 11:43 AM in response to JoeTheCoder
    Level 8 (37,982 points)
    Mac OS X
    Apr 6, 2016 11:43 AM in response to JoeTheCoder

    I sync or back up 2 iPads and 4 iPhones on a daily basis, and I've been syncing all of my iOS devices via cable for almost 9 years. I have never had the symptom you describe, in all of that time. Syncing either to Windows or a Mac.

  • by JoeTheCoder,

    JoeTheCoder JoeTheCoder Apr 6, 2016 11:45 AM in response to Lawrence Finch
    Level 1 (4 points)
    Apr 6, 2016 11:45 AM in response to Lawrence Finch

    Yes, if Lawrence doesn't have an issue it doesn't exist. You heard it here first guys.

  • by Adsoo,

    Adsoo Adsoo Apr 7, 2016 5:53 PM in response to Nat82
    Level 1 (4 points)
    Apr 7, 2016 5:53 PM in response to Nat82

    For me, it seems that Lawrence's explanation on USB power distribution did the trick. I couldn't work out why this problem was only happening on my MBP, when I could connect and charge my iPhone 6 to other machines.

     

    Worked out that I use a monitor both at home and at work, connected by HDMI. When I removed this and connected the iPhone, the crazy connect/disconnect repetition stopped. I then reconnected the monitor and all seems to be working perfectly. Just as a test, I unplugged all, replugged the monitor first and then the iPhone, and it went crazy again.

     

    Ahh, the simple things.

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