wendy181959
Level 1 (8 points)
Apple TV

Q: Apple 3rd gen not working after new router installed do I put in codes manually

Hi recently had power outages etc and a new router installed in for wifi but now my apple tv 3 does not work but only home sharing/settings screen show up I am signed in on Mac for home sharing.  When I go to Network settings I see configuring is automatic but the router shows n/a does this mean I have to put codes in???

 

TIA

Wendy

Apple TV

Posted on Apr 6, 2016 8:17 AM

by Diana.McCall,Solvedanswer
Diana.McCall Diana.McCall
Level 4 (3,703 points)
Apple TV
A:

I just reread your last post and realized that you said everything works without the router being on. Your computer is connected to the main router through one wall port. ATV is connected to the main router through the other wall port or over your neighbor's wifi. That's ok as long as your usage does not conflict with theirs.

Posted on Apr 7, 2016 5:03 PM

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wendy181959

Q: Apple 3rd gen not working after new router installed do I put in codes manually

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  • by Protodd,

    Protodd Protodd Apr 6, 2016 8:22 AM in response to wendy181959
    Level 4 (2,069 points)
    Apr 6, 2016 8:22 AM in response to wendy181959

    Have you connected the Apple TV to the new router?  You will need to make sure the Apple TV is connected to the wifi network that the new router is broadcasting...

     

    Get help with Wi-Fi networks on your Apple TV - Apple Support

  • by Vinceassociate,

    Vinceassociate Vinceassociate Apr 6, 2016 8:23 AM in response to wendy181959
    Level 4 (1,738 points)
    Apr 6, 2016 8:23 AM in response to wendy181959

    If you are hooked up via ethernet, I would simply try a restart from the Apple TV.

    Use your Apple Remote with your Apple TV - Apple Support

    Do a menu down for 6 sec.

  • by wendy181959,

    wendy181959 wendy181959 Apr 6, 2016 9:00 AM in response to Protodd
    Level 1 (8 points)
    Apple TV
    Apr 6, 2016 9:00 AM in response to Protodd

    Hi Protodd

    I am not too tech savvy but I am in the basement of the house and the people upstairs had to replace their router which I gather is the main one and affected my wifi, I do have one here as well.  I don't recall having to input any codes from this router to Apple TV when I first bought it, but on the Network settings it says Router N/A does this mean im not connected.  The only screen I get is Home Sharing and Settings.  It continues to ask me to sign into Home Sharing via computer which is on.

     

    Thanks

    Wendy

  • by Protodd,

    Protodd Protodd Apr 6, 2016 9:14 AM in response to wendy181959
    Level 4 (2,069 points)
    Apr 6, 2016 9:14 AM in response to wendy181959

    That's correct. The router will broadcast an SSID name and then you would need to select the appropriate wifi to connect to - I see 32 networks when I look At my house. Then depending on how the network is setup, you would possibly (hopefully) require a password in order to connect your device to that network.  the other option is to connect the ATV via Ethernet cable direct to the router...

  • by wendy181959,

    wendy181959 wendy181959 Apr 6, 2016 9:39 AM in response to Protodd
    Level 1 (8 points)
    Apple TV
    Apr 6, 2016 9:39 AM in response to Protodd

    Ok thats ringing a bell.  I am thinking that when the Bell Canada technician guy came to check our connections for internet and they were fine, but it ended up being the router (seperate company) that he may have disconnected the line thats on the wall by my tv.  I am getting no options to log in anywhere.

  • by Protodd,

    Protodd Protodd Apr 6, 2016 9:46 AM in response to wendy181959
    Level 4 (2,069 points)
    Apr 6, 2016 9:46 AM in response to wendy181959

    DO you know the wifi credentials from Bell? This should be an SSID name and password.

     

    on the Apple TV go to settings>general>network>wifi. This will bring up all of the wifi networks that the ATV can "see". If you live in a densely populated area there could be hundreds listed...

     

    then you scroll through that list until you find the network name that matches. And it should prompt you for a password in order to connect.

  • by wendy181959,

    wendy181959 wendy181959 Apr 6, 2016 9:59 AM in response to Protodd
    Level 1 (8 points)
    Apple TV
    Apr 6, 2016 9:59 AM in response to Protodd

    Yes I have all the sign in stuff.  I don't get any options at all for signing in.  When I go to settings General/Network it gives me the following

    Ethernet

    Test Network (which then asks me to sign in to Itunes which I have done but says can't connect)

    IP address (#s)

    Sub Net (#'S)

    Router which before said n/a ( but I manually put in from the back of my router)

    DNS (picked up the router numbers) which prior said n/a

    Ethernet address (bunch of #s)

    I have d/c everything a zillion times including the router.  So I think this is where that particular Bell line has been cut maybe

  • by wendy181959,

    wendy181959 wendy181959 Apr 6, 2016 10:02 AM in response to wendy181959
    Level 1 (8 points)
    Apple TV
    Apr 6, 2016 10:02 AM in response to wendy181959

    or maybe should i reset ?

  • by Protodd,Helpful

    Protodd Protodd Apr 6, 2016 10:43 PM in response to wendy181959
    Level 4 (2,069 points)
    Apr 6, 2016 10:43 PM in response to wendy181959

    i would definitely recommend a restart.  Anytime there is any issue, I would suggest doing a restart of the device. 

     

    are you saying you don't see the "wifi" option in the list under network? Do you normally just connect via hardwire ethernet?  wifi will require a login but the ethernet won't.  Ethernet should just connect right up after plugging it in (assuming its wired correctly).

  • by wendy181959,

    wendy181959 wendy181959 Apr 6, 2016 12:51 PM in response to Protodd
    Level 1 (8 points)
    Apple TV
    Apr 6, 2016 12:51 PM in response to Protodd

    I have done restarts tons of times of both box and router,  would a RESET make a difference.   I am assuming its ethernet hardwire as I did have to sign in initially with my computer ages ago but don't now as it remembers password etc.  But I find it confusing when I have a router and wires etc etc lol.  too me thats hardwired.  I am trying to get a hold of my landlord.  To clarify

  • by Vinceassociate,

    Vinceassociate Vinceassociate Apr 6, 2016 12:56 PM in response to wendy181959
    Level 4 (1,738 points)
    Apr 6, 2016 12:56 PM in response to wendy181959

    Look at the back of your ATV.  You should see a power cord to the wall, an HDMI cord to the TV, and a third cord (if connected via ethernet) that is connected to the router.  What do you see?

  • by Protodd,

    Protodd Protodd Apr 6, 2016 1:00 PM in response to wendy181959
    Level 4 (2,069 points)
    Apr 6, 2016 1:00 PM in response to wendy181959

    What wires on the ATV do you have connected?

     

    hdmi would be connected to TV

     

    power cable would go to the wall Jack

     

    ethernet cable would be connected to either a router or a wall port. Do you have a laptop you can test that port with?  If you can test the connection of the port that may prove your earlier thought that the Bell tech didn't connect it when replacing.  do you have access to the router?  Are there any cables loose? 

  • by wendy181959,

    wendy181959 wendy181959 Apr 6, 2016 4:00 PM in response to Protodd
    Level 1 (8 points)
    Apple TV
    Apr 6, 2016 4:00 PM in response to Protodd

    Hi I have wall port but I do have a router in another room for my computer. Don't have lap top but I will borrow my sons to check it before calling in techy's

    All cables are connected that's first line of defense lol

  • by Protodd,

    Protodd Protodd Apr 6, 2016 4:04 PM in response to wendy181959
    Level 4 (2,069 points)
    Apr 6, 2016 4:04 PM in response to wendy181959

    Does the computer in the other room connect to Internet via a similar wall port? Or is it wifi? Is the internet working on that other computer?  Do you have a tv in the room with your computer?  You could take the ATV to the other room to test to help isolate if it's the wall port or the device....

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