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Q: iPhone se Bluetooth volume

I have a new iPhone SE, and I am experiencing something strange with the Bluetooth volume.

 

The audio output is fine when I am streaming music, but when I switch over to a phone call, the audio volume to my car is horrible.  It's like a speaker that's being overdriven.  Some words are clear, but many others are very scratchy and distorted, regardless of who I am talking to on the phone.

 

I do not experience this same problem over the built-in audio on the phone using either of its speaker outputs.

 

I have attempted to adjust the volume with the volume keys and software volume settings to no avail.  The volume keys continue to adjust volume for music, even after the call is connected, making it impossible to turn down the call volume.

 

Amy help would be greatly appreciated.

Thanks,

Michael

iPhone SE, iOS 9.3.1

Posted on Apr 1, 2016 11:13 AM

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Q: iPhone se Bluetooth volume

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  • by pquack84,

    pquack84 pquack84 Apr 5, 2016 5:07 PM in response to zeroaxs
    Level 1 (8 points)
    iPhone
    Apr 5, 2016 5:07 PM in response to zeroaxs

    IM HAVING SAME PROBLEM!!!!! The other person's voice is scratchy! EVERYTIME I call Apple they blame my car, but I did not have the problem with my iPhone5 last week. I'm going to wait it out and hope an upgrade comes out for this bug! AGGRAVATING bc all I use is my bluetooth. Gosh I hope apple reads these posts!

  • by ryanfromdavenport,

    ryanfromdavenport ryanfromdavenport Apr 6, 2016 7:34 AM in response to zeroaxs
    Level 1 (4 points)
    Apr 6, 2016 7:34 AM in response to zeroaxs

    I have the exact same problem. iPhone SE 64 gb. Ford MyFord Touch Sync system. Bluetooth music streaming works fine. Phone calls are very distorted (overdriven sounding.) Other iPhones work fine. I even updated my Ford Sync system and the problem is still there. I also reset all the setting on the iPhone SE. It didn't fix the problem.

  • by Willdas,

    Willdas Willdas Apr 6, 2016 7:36 AM in response to ryanfromdavenport
    Level 1 (4 points)
    iPhone
    Apr 6, 2016 7:36 AM in response to ryanfromdavenport

    This is a good point.  How many of us are using Ford Sync?  I am and have same problem.  Apple Store finds nothing wrong with it.

  • by ryanfromdavenport,

    ryanfromdavenport ryanfromdavenport Apr 6, 2016 7:46 AM in response to zeroaxs
    Level 1 (4 points)
    Apr 6, 2016 7:46 AM in response to zeroaxs

    I just tried the iPhone SE on my Chrysler Uconnect system and it actually seemed ok. I only made one call for half a minute so I'm not sure. So maybe it is the Ford Sync system that the SE is having issues with? I upgraded from an iPhone 5s and it was working fine. After the problems with the SE I updated to the latest Sync version and the problem is still there.

  • by Dualmax,

    Dualmax Dualmax Apr 6, 2016 8:08 AM in response to ryanfromdavenport
    Level 1 (4 points)
    Apr 6, 2016 8:08 AM in response to ryanfromdavenport

    As i mentioned before, this is not a car specific issue, i have the same problem with car or headset while on a call, music and everything else sounds perfect only happen when make a call.

  • by Icke a. B.,

    Icke a. B. Icke a. B. Apr 6, 2016 9:13 AM in response to zeroaxs
    Level 1 (4 points)
    Apr 6, 2016 9:13 AM in response to zeroaxs

    Excactly the same problem here.

  • by gazumping,

    gazumping gazumping Apr 6, 2016 9:25 AM in response to zeroaxs
    Level 1 (4 points)
    iPhone
    Apr 6, 2016 9:25 AM in response to zeroaxs

    Same problem here. Verified bluetooth devices against older iphone6 and other SE - 6 works fine, SE not so much.  Both SEs exhibit same problem. Even tried various bluetooth devices, car and ear piece with same "overdriven" result. If I switch to speaker or handset the quality is fine. Even tried to isolate any background bluetooth noise and/or cases - no noticable differences.

    Quick way to test - call 611, shows off the problem really quickly if on bluetooth call. I have not tried "renewing" phone yet.

     

    Adding some keywords for visibility: The iPhone SE with 9.3.1 bluetooth call quality is terrible, the call volume seems overdriven/the gain is too high.


    Sigh.

  • by Snippy1,

    Snippy1 Snippy1 Apr 6, 2016 9:47 AM in response to gazumping
    Level 1 (4 points)
    Apr 6, 2016 9:47 AM in response to gazumping

    I received a call from Apple engineering today and gave details of my experience. The guy was polite  and thorough, and I appreciate the fact they reached out to me. I will get another SE as soon as I find out that there is a resolution. I walked him through the issue and all of the troubleshooting that I had done using the different iPhones. (much like gazumping) with several restores and pair/unpair, etc. I hope that they are able to capture the phone that I returned to the Apple Store.

     

    One additional piece of information that I had on hand was the Ford SYNC software version I am running (SYNC2 - v3.8) and a little information about my bluetooth headsets....

  • by Dualmax,

    Dualmax Dualmax Apr 6, 2016 9:57 AM in response to Snippy1
    Level 1 (4 points)
    Apr 6, 2016 9:57 AM in response to Snippy1

    He called me too and i gave all the details to him as well.

  • by Mrapitis,

    Mrapitis Mrapitis Apr 6, 2016 11:29 AM in response to Dualmax
    Level 1 (4 points)
    Apr 6, 2016 11:29 AM in response to Dualmax

    Same problem here... both in vehicle (Ford Sync) bluetooth connection and (Nokia) headset are having the same issue. 

  • by GismoNo1,

    GismoNo1 GismoNo1 Apr 6, 2016 1:38 PM in response to Mrapitis
    Level 1 (4 points)
    Apr 6, 2016 1:38 PM in response to Mrapitis

    Same here. Hopefully it's a software issue and can be fixed!

  • by vasanp,

    vasanp vasanp Apr 6, 2016 1:53 PM in response to GismoNo1
    Level 1 (4 points)
    iPhone
    Apr 6, 2016 1:53 PM in response to GismoNo1

    I see the same issue, upgrading to 9.3.1 made call quality terrible

     

    Sent from my iPhone

  • by Gogwwk,

    Gogwwk Gogwwk Apr 6, 2016 1:55 PM in response to GismoNo1
    Level 1 (8 points)
    Apr 6, 2016 1:55 PM in response to GismoNo1

    The fact that there isn't a flood of this issue yet seems like this perhaps could be an issue with a certain batch of SE stocks. I have the 64 Gb, Silver,  Unlocked and tried it with locked T-Mobile and issue persists on both.

  • by Dualmax,

    Dualmax Dualmax Apr 6, 2016 3:49 PM in response to Gogwwk
    Level 1 (4 points)
    Apr 6, 2016 3:49 PM in response to Gogwwk

    Are you guys also have t mobile? I am.

  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill Apr 6, 2016 3:52 PM in response to Cspradlin
    Level 8 (38,124 points)
    Peripherals
    Apr 6, 2016 3:52 PM in response to Cspradlin

    FYI, these are user to user forums. Apple does not regularly monitor them or post.

     

    I suggest you either use the chat function (with Apple) or take the device in for testing/diagnosis.

     

    Barry

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