skierrob2
Level 1 (33 points)
iPhone

Q: iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.

 

If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.

 

When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.

 

This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.

 

Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.

 

BMW and Kia state this must be an Apple problem.

 

Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.

 

I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.

 

For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.

 

Anyone know how we can get this information to someone at Apple that can actually do something about it?

 

Robert

Posted on Apr 4, 2016 5:27 PM

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skierrob2

Q: iPhone SE Bluetooth issues

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  • by Senna67,

    Senna67 Senna67 Apr 7, 2016 10:17 AM in response to jclr_9
    Level 1 (8 points)
    Apr 7, 2016 10:17 AM in response to jclr_9

    Same issue here with a parrot ck3100, works fine with iphone 4 and 5s but with the se its distorted.

    iphone se 64 gb space grey from holland

  • by elvis1835,

    elvis1835 elvis1835 Apr 7, 2016 10:21 AM in response to skierrob2
    Level 1 (4 points)
    Apr 7, 2016 10:21 AM in response to skierrob2

    I am having the same problem with my SE that I got 4 days ago. Replaced it with a new SE last night and still having the same issue. Apple was trying to tell me it was my  Chevrolet Impala. All other Iphones work fine in my car. I have tried it on several cars and it does the same thing.

  • by skierrob2,

    skierrob2 skierrob2 Apr 7, 2016 10:25 AM in response to elvis1835
    Level 1 (33 points)
    iPhone
    Apr 7, 2016 10:25 AM in response to elvis1835

    Let Apple know it is happening on multiple vehicles and point them to this thread.  Need to make sure the engineers see this so a resolution can be created.  My support engineer is out of the office until Saturday so if anyone can get more information from Apple about possible fixes coming from their end it would be great to know. 

     

    Robert

  • by jordanpesci,

    jordanpesci jordanpesci Apr 7, 2016 10:27 AM in response to skierrob2
    Level 1 (4 points)
    iPhone
    Apr 7, 2016 10:27 AM in response to skierrob2

    I'm chatting with an AppleCare iOS Senior Advisor and just pointed her to this thread, she's submitting it to Engineering as well. I'll keep you guys updated.

     

    Jordan

  • by Marcin_Koza_PL,

    Marcin_Koza_PL Marcin_Koza_PL Apr 7, 2016 10:47 AM in response to jordanpesci
    Level 1 (8 points)
    iPhone
    Apr 7, 2016 10:47 AM in response to jordanpesci

    Hello,

    I have the same problem with the iPhone SE distorts the voice of my Bluetooth headset Plantronics Legend

  • by VUDoc27,

    VUDoc27 VUDoc27 Apr 7, 2016 11:13 AM in response to Marcin_Koza_PL
    Level 1 (14 points)
    iPhone
    Apr 7, 2016 11:13 AM in response to Marcin_Koza_PL

    The whole issue is a bummer.  If it's hardware related, Apple's going to have to do some kind of recall or handset swap down the road as they certainly won't have a hardware fix for quite a while - which means early adopters need to either return the device or wait it out.  If it's software related, anyone who's already returned the device (myself included) will need to re-order and wait the month + backorder to get another one and install the newest software fix, which is unfortunate for those of us that ordered early to make sure we got one on launch day. 

  • by Paz100,

    Paz100 Paz100 Apr 7, 2016 12:18 PM in response to VUDoc27
    Level 1 (4 points)
    Apr 7, 2016 12:18 PM in response to VUDoc27

    Hi

     

    I have the same issue too. The calls on Bluetooth are really scratchy. Please add iPhone SE in the UK with BMW 318d m sport E90

     

    Hopefully a software fix is on its way quick!

  • by T_e_s_l_a,

    T_e_s_l_a T_e_s_l_a Apr 7, 2016 1:29 PM in response to Paz100
    Level 1 (4 points)
    Apr 7, 2016 1:29 PM in response to Paz100

    My iPhone SE has the same issues as OP, but with 2010 Ford F150 with basic SYNC.

     

    Upgraded Ford's SYNC software to latest (v4.4). Bluetooth quality for both calls and navigation (from iPhone) is still poor.

     

    Wife's iPhone 6s sounds great. I've tried everything mentioned in this thread with the same results.

  • by pike2k,

    pike2k pike2k Apr 7, 2016 1:42 PM in response to skierrob2
    Level 1 (8 points)
    Apr 7, 2016 1:42 PM in response to skierrob2

    iPhone SE 64GB. Plantronics Voyager Legend.

     

    Sound is really crappy on my end.

     

    I've reported it to Swedish Apple Support today, they've asked me to try with a fresh phone (factory reset) so I might do that in a day or so, but it feels like a lot of work for nothing.

     

    The Plantronics headset has worked just fine with both iPhone 4S and 5S phones in the past.

  • by swiftse3,

    swiftse3 swiftse3 Apr 7, 2016 1:43 PM in response to skierrob2
    Level 1 (4 points)
    iPhone
    Apr 7, 2016 1:43 PM in response to skierrob2

    I spent time on the phone today with Apple care. They now have logs from my SE. The gentleman I spoke with indicated he was "collecting information and data" for the engineers to solve the issue. He indicated he had spoken with others with the same issue. He indicated it was his opinion that there is a software issue that will be corrected in an update.

  • by Mickrt,

    Mickrt Mickrt Apr 7, 2016 1:46 PM in response to skierrob2
    Level 1 (4 points)
    iPhone
    Apr 7, 2016 1:46 PM in response to skierrob2

    Hi all

    I have had a call from Apple tech support in Houston, they asked me lots of questions and I have emailed them the link to this thread. They do not have a fix but have confirmed that this is a worldwide problem. I have sent both of my SE's back to EE.

  • by Senna67,

    Senna67 Senna67 Apr 7, 2016 4:00 PM in response to Mickrt
    Level 1 (8 points)
    Apr 7, 2016 4:00 PM in response to Mickrt

    Is this problem with all the SE's ? (all colors and memory sizes )

  • by akordion,

    akordion akordion Apr 7, 2016 4:07 PM in response to Senna67
    Level 1 (10 points)
    iPhone
    Apr 7, 2016 4:07 PM in response to Senna67

    I think all of them or at least most of them have issues.  Mine is Gold 16GB

  • by ianrm57,

    ianrm57 ianrm57 Apr 7, 2016 4:14 PM in response to akordion
    Level 1 (10 points)
    iPhone
    Apr 7, 2016 4:14 PM in response to akordion

    Yes, looks like it, 64g Space Grey here, same issues. Apple have been running me round in circles doing resets, restores etc, not admitting there is a problem, then they put on an expert (or a diplomat ) that basically suggested that I should go to the shop and try and find one that works, even tho the 3 I have already suddenly stopped working with the SE.

  • by brettfromcoffs harbour,

    brettfromcoffs harbour brettfromcoffs harbour Apr 7, 2016 4:46 PM in response to ianrm57
    Level 1 (12 points)
    Apr 7, 2016 4:46 PM in response to ianrm57

    I am in Australia and had the same problem, reported to Apple Engineers 2 days ago but have no reply, i erased my phone and set up as new phone and it now works perfect. It started for me after i did the 9.3.1 update.

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