LeahBloeme

Q: Can't connect three external monitors to mid 2013 Mac Pro?

Hey All,

 

Running into quite some issues after updating to el capitan.

 

I have three external monitors (1x hdmi tv, 1x hdmi-minidisplay, 1xdvi - minidisplay) and can only have two connected and visible at one time.

when i have all plugged in, I see only two, but if I then unplug one of these, the third shows up.

 

So all cables are working, so are the monitors. I did PRAM, SMC, and safe boot, no difference.

 

What do I do? I am an editor and need three, how do I make this happen?

 

Please help,

 

best

 

Leah

 

Etre-check:

EtreCheck version: 2.9.10 (261)

Report generated 2016-04-07 12:43:34

Download EtreCheck from https://etrecheck.com

Runtime 1:28

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: No problem - just checking

 

Hardware Information: ⓘ

    Mac Pro (Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    Mac Pro - model: MacPro6,1

    1 3.5 GHz 6-Core Intel Xeon E5 CPU: 6-core

    64 GB RAM Upgradeable - [Instructions]

        DIMM1

            16 GB DDR3 ECC 1866 MHz ok

        DIMM2

            16 GB DDR3 ECC 1866 MHz ok

        DIMM3

            16 GB DDR3 ECC 1866 MHz ok

        DIMM4

            16 GB DDR3 ECC 1866 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en2: 802.11 a/b/g/n/ac

 

Video Information: ⓘ

    AMD FirePro D500 - VRAM: 3072 MB

    AMD FirePro D500 - VRAM: 3072 MB

        SMB2330H 1920 x 1080 @ 60 Hz

        S22E310 1920 x 1080

 

System Software: ⓘ

    OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

 

Disk Information: ⓘ

    APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 499.10 GB (159.84 GB free)

            Core Storage: disk0s2 499.42 GB Online

 

USB Information: ⓘ

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Mitsumi Electric Hub in Apple Extended USB Keyboard

        Mitsumi Electric Apple Extended USB Keyboard

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus_2

    Apple Inc. thunderbolt_bus_1

    Apple Inc. thunderbolt_bus_0

 

Configuration files: ⓘ

    /etc/sysctl.conf - File exists but not expected

 

Gatekeeper: ⓘ

    Anywhere

 

Kernel Extensions: ⓘ

        /Applications/DiskWarrior.app

    [not loaded]    com.alsoft.Preview (4.4 - 2012-07-23) [Support]

 

        /Applications/Toast 12 Titanium/Toast Titanium.app

    [not loaded]    com.roxio.TDIXController (2.0 - 2016-02-04) [Support]

 

        /Applications/TuneClone.app

    [not loaded]    com.tuneclone.driver.TuneClone_Virtual_CDWriter (1.0.0d1 - 2012-01-15) [Support]

 

        /Library/Extensions

    [not loaded]    com.TrustedData.driver.VendorSpecificType00 (1.7.0 - SDK 10.7 - 2016-04-07) [Support]

    [not loaded]    com.drobo.SCSI.ThunderBolt (1.1 [72278] - SDK 10.8 - 2016-04-07) [Support]

    [not loaded]    com.sony.pci.SxS (1.0 - SDK 10.9 - 2016-04-07) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.Cycling74.driver.Soundflower (1.5.1 - 2016-04-07) [Support]

    [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.60f87 - 2016-04-07) [Support]

    [loaded]    com.nvidia.CUDA (1.1.0 - 2016-04-07) [Support]

 

Startup Items: ⓘ

    ProTec6: Path: /Library/StartupItems/ProTec6

    Startup items are obsolete in OS X Yosemite

 

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    167 Apple tasks

    [running]    64 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    43 Apple tasks

    [loaded]    158 Apple tasks

    [running]    87 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-04-06) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]

    [running]    com.logmein.logmeingui.plist (2016-03-21) [Support]

    [running]    com.logmein.logmeinguiagent.plist (2016-03-21) [Support]

    [not loaded]    com.logmein.logmeinguiagentatlogin.plist (2016-03-21) [Support]

    [not loaded]    com.nvidia.CUDASoftwareUpdate.plist (2015-04-06) [Support]

 

Launch Daemons: ⓘ

    [running]    com.adobe.adobeupdatedaemon.plist (2016-02-16) [Support]

    [loaded]    com.adobe.agsservice.plist (2015-09-24) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-03-18) [Support]

    [loaded]    com.apple.aelwriter.plist

    [running]    com.apple.qmaster.qmasterd.plist

    [running]    com.cleverfiles.cfbackd.plist (2014-12-03) [Support]

    [running]    com.datarobotics.ddservice64d.plist (2015-01-12) [Support]

    [not loaded]    com.datarobotics.ddserviced.plist (2015-01-12) [Support]

    [running]    com.edb.launchd.postgresql-8.4.plist (2015-01-20) [Support]

    [running]    com.logmein.logmeinserver.plist (2016-03-21) [Support]

    [loaded]    com.logmein.raupdate.plist (2015-02-03) [Support]

    [not loaded]    com.nvidia.cuda.launcher.plist (2016-02-02) [Support]

 

User Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2014-11-11) [Support]

    [loaded]    com.adobe.ARM.[...].plist (2015-03-25) [Support]

    [loaded]    com.bittorrent.uTorrent.plist (2015-03-16) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

    [loaded]    com.redgiantsoftware.updater.plist (2015-02-20) [Support]

 

User Login Items: ⓘ

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    uTorrent    UNKNOWN  (missing value)

 

Other Apps: ⓘ

    [running]    com.adobe.CCLibrary.78432

    [running]    com.adobe.CCXProcess.78752

    [running]    com.adobe.acc.AdobeDesktopService.108512.1645FD35-9F90-4D19-956C-5C721FC9E25F

    [running]    com.adobe.accmac.79072

    [running]    com.etresoft.EtreCheck.110112

    [running]    com.getdropbox.dropbox.61152

    [running]    com.google.Chrome.47392

    [loaded]    416 Apple tasks

    [running]    178 Apple tasks

 

Internet Plug-ins: ⓘ

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-16) [Support]

    FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

    QuickTime Plugin: 7.7.3 (2016-03-12)

    AdobePDFViewerNPAPI: 11.0.0 - SDK 10.6 (2012-09-24) [Support]

    AdobePDFViewer: 11.0.0 - SDK 10.6 (2012-09-24) [Support]

    Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) Outdated! Update

    Default Browser: 601 - SDK 10.11 (2016-03-12)

    Flip4Mac WMV Plugin: 3.3.1.8   - SDK 10.8 (2014-12-09) [Support]

 

3rd Party Preference Panes: ⓘ

    CUDA Preferences (2016-02-02) [Support]

    Flash Player (2016-03-18) [Support]

    Flip4Mac WMV (2014-11-25) [Support]

    Paragon NTFS for Mac ® OS X (2015-07-30) [Support]

 

Time Machine: ⓘ

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 499.10 GB Disk used: 339.26 GB

    Destinations:

        Darth Mac Backup [Local]

        Total size: 499.76 GB

        Total number of backups: 1

        Oldest backup: 3/28/16, 12:28 PM

        Last backup: 3/28/16, 12:28 PM

        Size of backup disk: Too small

            Backup size 499.76 GB < (Disk used 339.26 GB X 3)

 

Top Processes by CPU: ⓘ

        76%    Google Chrome Helper(5)

        14%    Google Chrome

         4%    WindowServer

         3%    fontd

         1%    kernel_task

 

Top Processes by Memory: ⓘ

    2.81 GB    kernel_task

    786 MB    Google Chrome Helper(5)

    197 MB    Dropbox

    197 MB    mds_stores

    197 MB    ocspd

 

Virtual Memory Information: ⓘ

    53.00 GB    Free RAM

    11.00 GB    Used RAM (3.76 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Apr 7, 2016, 12:33:03 PM    Self test - passed

    Apr 7, 2016, 12:29:55 PM    /Library/Logs/DiagnosticReports/loginwindow_2016-04-07-122955_[redacted].crash

        com.apple.loginwindow - /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow

    Apr 7, 2016, 12:29:49 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-04-07-122949_[redacted].crash

        /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver

    Apr 7, 2016, 12:07:55 PM    ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-04-07-120755_[redacted].crash

        /Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper

    Apr 6, 2016, 07:03:06 PM    ~/Library/Logs/DiagnosticReports/Adobe Premiere Pro CC 2015_2016-04-06-190306_[redacted].crash

        com.adobe.AdobePremierePro - /Applications/Adobe Premiere Pro CC 2015/Adobe Premiere Pro CC 2015.app/Contents/MacOS/Adobe Premiere Pro CC 2015

    Apr 4, 2016, 06:54:06 PM    ~/Library/Logs/DiagnosticReports/Adobe Premiere Pro CC 2015_2016-04-04-185406_[redacted].crash

 

Posted on Apr 7, 2016 12:40 PM

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Q: Can't connect three external monitors to mid 2013 Mac Pro?

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