Mr Mo-Fo

Q: Design fault? 27" 2013 iMac stand just gave up!

Hi all,

I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted / positioned. I was not using the mac at the time and it was not doing anything it just broke on its own. The mac was only bought in February and has not been moved or tilted once it was in place. This looks like a major design flaw to me as a 10 month mac just fails on its own! Has anyone else suffered this malfunction?

I have yet to contact apple as the store will be closed now but am interested to know if anyone else has suffered the same problem and what apples response was?

 

I will keep you guys posted once I have spoken to Apple

 

<Edited by Host>

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1), Stand failure

Posted on Mar 18, 2014 3:40 PM

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Q: Design fault? 27" 2013 iMac stand just gave up!

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  • by jammernz2015,

    jammernz2015 jammernz2015 Mar 31, 2016 5:55 PM in response to iSasCloud
    Level 1 (8 points)
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    Mar 31, 2016 5:55 PM in response to iSasCloud

    What bugs me out about Apple  is it's not a third party part replying on external suppliers as they do for drives and graphic cards, the hinge is a Apple product.

    Over the last three years of them failing they have not replaced the faulty part, just offer replacing it with the crappy stock.

     

    Unless they can prove they have completely re-made a new part and can promise it won't brake, I will not be recommending any of my client

    or family for that matter of buying any iMac.

  • by jammernz2015,

    jammernz2015 jammernz2015 Mar 31, 2016 6:05 PM in response to Csound1
    Level 1 (8 points)
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    Mar 31, 2016 6:05 PM in response to Csound1

    Yes they have but are still replacing it with a faulty part

  • by Girshon Rutstein,

    Girshon Rutstein Girshon Rutstein Mar 31, 2016 6:09 PM in response to jammernz2015
    Level 2 (358 points)
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    Mar 31, 2016 6:09 PM in response to jammernz2015

    I have August 2014 model and it happened to me as well. If the replacement part is the same, it will last 2-3 more years. Maybe then the new releases will be better built and faster. So if it brakes again, get your self a new iMac....

  • by pokey b,

    pokey b pokey b Mar 31, 2016 6:28 PM in response to jammernz2015
    Level 3 (654 points)
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    Mar 31, 2016 6:28 PM in response to jammernz2015

    And you know this how?  I mean that Apple is replacing the failed hinge parts "with crappy stock" ? And they have to "prove this" ?

  • by jammernz2015,

    jammernz2015 jammernz2015 Mar 31, 2016 6:36 PM in response to pokey b
    Level 1 (8 points)
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    Mar 31, 2016 6:36 PM in response to pokey b

    Because there is iMacs gong back in for the 2nd time to get the same hinge replaced.

    Read some of the latest posts in here

     

    If you have a iPhone 6 you can use it under your iMac if the hinge breaks again to hold it upright

    or a box of tissues.

  • by jammernz2015,

    jammernz2015 jammernz2015 Mar 31, 2016 6:38 PM in response to jammernz2015
    Level 1 (8 points)
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    Mar 31, 2016 6:38 PM in response to jammernz2015

    Apple don't want you to have one computer to last forever.

    They are like lightbulbs they are going to die or break so you have to go but a new one.

     

    It's a consumer product.

  • by pokey b,

    pokey b pokey b Mar 31, 2016 6:41 PM in response to jammernz2015
    Level 3 (654 points)
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    Mar 31, 2016 6:41 PM in response to jammernz2015

    I don't think so, but you do seem to have all the answers.

  • by Girshon Rutstein,

    Girshon Rutstein Girshon Rutstein Mar 31, 2016 6:46 PM in response to jammernz2015
    Level 2 (358 points)
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    Mar 31, 2016 6:46 PM in response to jammernz2015

    Why iPhone 6, please use bagels (no cream cheese) its cheaper. After the bagel will get hard, the monitor will no longer tilt. The bagels will not brake as they are not plastic. LOL

  • by jammernz2015,

    jammernz2015 jammernz2015 Mar 31, 2016 6:52 PM in response to Girshon Rutstein
    Level 1 (8 points)
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    Mar 31, 2016 6:52 PM in response to Girshon Rutstein

    awesome idea bagels last for ages before they turn green

     

    yeah no cream cheese, that would be bad

  • by Girshon Rutstein,

    Girshon Rutstein Girshon Rutstein Mar 31, 2016 7:16 PM in response to jammernz2015
    Level 2 (358 points)
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    Mar 31, 2016 7:16 PM in response to jammernz2015

    Please don't wait til it goes green, buy a new bagel after 6 months $1.00. So you have $2.00/year expense. I am using expired credit cards, so I am saving $2.00. I have another iMac 27" that is 2012. It was very well built mechanically.

  • by GroovinHooves,

    GroovinHooves GroovinHooves Mar 31, 2016 11:01 PM in response to Girshon Rutstein
    Level 1 (8 points)
    Mac OS X
    Mar 31, 2016 11:01 PM in response to Girshon Rutstein

    I glued a section of celery (already green: no waiting necessary), its outer curve wedged up under the apex of the hinge, so it's kind of fixed now, but still has a little sprig — er, spring— in it.

  • by steveohm,

    steveohm steveohm Apr 7, 2016 1:12 PM in response to Mr Mo-Fo
    Level 1 (4 points)
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    Apr 7, 2016 1:12 PM in response to Mr Mo-Fo

    Same same. 2011 27" iMac. snap then droop.

    Quickest solution is two champagne or wine corks with one end cut at a slight angle. place them between stand and monitor back one on either side just above the round hold in back of stand. move up or down to adjust tilt. the fake corks may not have enough friction.

    A slightly more permanent but removable solution would involve a drop of hot glue on each end. But I'm too busy for that right now.

    Soaking of corks not required.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Apr 7, 2016 1:20 PM in response to steveohm
    Level 9 (58,870 points)
    Photos for Mac
    Apr 7, 2016 1:20 PM in response to steveohm

    steveohm wrote:

     

    Same same. 2011 27" iMac. snap then droop.

    Quickest solution is two champagne or wine corks with one end cut at a slight angle. place them between stand and monitor back one on either side just above the round hold in back of stand. move up or down to adjust tilt. the fake corks may not have enough friction.

    A slightly more permanent but removable solution would involve a drop of hot glue on each end. But I'm too busy for that right now.

    Soaking of corks not required.

    With due respect, 2011 iMacs were not affected. I think you should look up to see which year iMac you have.

  • by steveohm,

    steveohm steveohm Apr 7, 2016 1:32 PM in response to rkaufmann87
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    Apr 7, 2016 1:32 PM in response to rkaufmann87

    you are correct. 2013 I meant.

    as far as I've read here there hasn't been any kind of 'recall' correct?

    if no applecare, I assume we're out of luck?

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Apr 7, 2016 1:41 PM in response to steveohm
    Level 9 (58,870 points)
    Photos for Mac
    Apr 7, 2016 1:41 PM in response to steveohm

    steveohm wrote:

     

    you are correct. 2013 I meant.

    as far as I've read here there hasn't been any kind of 'recall' correct?

    if no applecare, I assume we're out of luck?

    Read the thread!

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