mstylr75
Level 1 (8 points)
Safari

Q: safari randomnly opens apple website

I'm operating Safari 9.1 with OS X 10.11.4.  When using the Safari, it has begun randomly redirecting me to the Apple website.  I don't click on anything or move the mouse.  I'm just reading a website and the apple website suddenly loads on the page I'm viewing.  Is there a way to fix this?

iMac, OS X El Capitan (10.11.4)

Posted on Apr 6, 2016 11:39 AM

by ~Bee,Solvedanswer
~Bee ~Bee
Level 7 (31,802 points)
Mac OS X
A:

Good comments so far . . . I'll add a couple questions for you.

 

1.  How much Available free space is there on your HD?

Look at Disk Utility to find out Total space, and space available.

 

2.  Also -- this app could cause sudden mess ups of your mouse/trackpad:

com.vladalexa.MagicPrefs.95712

    [running]    com.vladalexa.MagicPrefs.MagicPrefsPlugins.352

Posted on Apr 6, 2016 4:18 PM

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mstylr75

Q: safari randomnly opens apple website

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  • Helpful answers

  • by Allan Eckert,

    Allan Eckert Allan Eckert Apr 6, 2016 11:40 AM in response to mstylr75
    Level 9 (54,075 points)
    Desktops
    Apr 6, 2016 11:40 AM in response to mstylr75

    Please download and install EtreCheck from http://etrecheck.com/

     

    Run it and post the report here.

  • by mstylr75,

    mstylr75 mstylr75 Apr 6, 2016 2:37 PM in response to Allan Eckert
    Level 1 (8 points)
    Safari
    Apr 6, 2016 2:37 PM in response to Allan Eckert

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-04-06 13:19:01

    Download EtreCheck from https://etrecheck.com

    Runtime 1:30

    Performance: Excellent

     

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

     

    Problem: Other problem

    Description:

    safari randomly opens apple website

     

     

     

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,2

        1 3.2 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless: Unknown

    Video Information: ⓘ

        NVIDIA GeForce GT 755M - VRAM: 1024 MB

            iMac 2560 x 1440

     

     

    System Software: ⓘ

        OS X El Capitan 10.11.4 (15E65) - Time since boot: about 5 hours

     

     

    Disk Information: ⓘ

        APPLE HDD WD10EZES-40UFAA0 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (939.59 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Brother HL-2230 series

        MediaTek Inc MT1887 

        Apple, Inc. Keyboard Hub 16 GB

            PNY Technologies USB 3.0 FD 16 GB

            UW 2015 (disk1s1) /Volumes/UW 2015 : 16.00 GB (14.02 GB free)

            Apple Inc. Apple Keyboard

     

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8 - 2016-03-28) [Support]

        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8 - 2016-03-28) [Support]

     

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    151 Apple tasks

        [running]    80 Apple tasks

     

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    157 Apple tasks

        [running]    86 Apple tasks

     

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-01-28) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [running]    com.sophos.uiserver.plist (2015-07-01) [Support]

     

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-01-28) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-01-28) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-03-18) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [running]    com.iobit.AMCDaemon.plist (2016-03-28) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]

        [running]    com.sophos.common.servicemanager.plist (2015-07-01) [Support]

     

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2014-04-08) [Support]

        [loaded]    com.apple.AddressBook.ScheduledSync.PHXC...plist

        [failed]    com.apple.UninstallMonitor.plist

        [loaded]    com.iobit.AMCUpdate.plist (2016-01-11) [Support]

        [running]    com.spotify.webhelper.plist (2015-09-28) [Support]

        [running]    com.vladalexa.MagicPrefs.plist (2016-04-06) [Support]

     

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        MagicPrefs    Application  (/Applications/MagicPrefs.app)

        AdobeResourceSynchronizer    UNKNOWN Hidden (missing value)

     

     

    Other Apps: ⓘ

        [running]    com.etresoft.EtreCheck.672

        [running]    com.microsoft.Powerpoint.49952

        [running]    com.microsoft.Word.50272

        [running]    com.microsoft.autoupdate.fba.77792

        [running]    com.sophos.autoupdate

        [running]    com.sophos.configuration

        [running]    com.sophos.intercheck

        [running]    com.sophos.macendpoint.Sophos-Anti-Virus.1632

        [running]    com.sophos.notification

        [running]    com.sophos.scan

        [running]    com.sophos.sxld

        [running]    com.sophos.webd

        [running]    com.vladalexa.MagicPrefs.95712

        [running]    com.vladalexa.MagicPrefs.MagicPrefsPlugins.352

        [running]    org.mozilla.firefox.77152

        [loaded]    396 Apple tasks

        [running]    216 Apple tasks

     

     

    Internet Plug-ins: ⓘ

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2014-02-03) [Support]

        FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-27) [Support]

        QuickTime Plugin: 7.7.3 (2016-01-28)

        AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-11) [Support]

        AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-11) [Support]

        Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-27) [Support]

        Default Browser: 601 - SDK 10.11 (2016-03-28)

        SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-27) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-01) [Support]

        MeetingJoinPlugin: Unknown - SDK 10.6 (2013-10-03) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.11 (2014-05-30) Check version

     

     

    User internet Plug-ins: ⓘ

        RealPlayer Plugin: Unknown (2014-02-03) [Support]

        WebEx64: 1.0 - SDK 10.6 (2013-07-11) [Support]

     

     

    Safari Extensions: ⓘ

        AdBlock (2016-04-06)

     

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-03-18) [Support]

        Flip4Mac WMV (2014-02-03) [Support]

        MagicPrefs (2016-01-20) [Support]

     

     

    Time Machine: ⓘ

        Time Machine not configured!

     

     

    Top Processes by CPU: ⓘ

             6%    WindowServer

             2%    kernel_task

             2%    fontd

             0%    SophosUIServer

             0%    cloudpaird

     

     

    Top Processes by Memory: ⓘ

        787 MB    kernel_task

        713 MB    Preview

        639 MB    com.apple.WebKit.WebContent(6)

        336 MB    firefox

        311 MB    Safari

     

     

    Virtual Memory Information: ⓘ

        155 MB    Free RAM

        7.85 GB    Used RAM (2.82 GB Cached)

        44 MB    Swap Used

     

     

    Diagnostics Information: ⓘ

        Apr 6, 2016, 11:08:29 AM    /Library/Logs/DiagnosticReports/Safari_2016-04-06-110829_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        Apr 6, 2016, 08:15:18 AM    Self test - passed

  • by Allan Eckert,

    Allan Eckert Allan Eckert Apr 6, 2016 3:37 PM in response to mstylr75
    Level 9 (54,075 points)
    Desktops
    Apr 6, 2016 3:37 PM in response to mstylr75

    Uninstall Sophos. It is a worthless scam. It offers no additional protection. All it does is cause problems on the Mac.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 6, 2016 4:03 PM in response to mstylr75
    Level 10 (208,037 points)
    Applications
    Apr 6, 2016 4:03 PM in response to mstylr75

    How often does this happen? How long would you have to test to be sure it had stopped?

  • by ~Bee,Solvedanswer

    ~Bee ~Bee Apr 6, 2016 4:18 PM in response to mstylr75
    Level 7 (31,802 points)
    Mac OS X
    Apr 6, 2016 4:18 PM in response to mstylr75

    Good comments so far . . . I'll add a couple questions for you.

     

    1.  How much Available free space is there on your HD?

    Look at Disk Utility to find out Total space, and space available.

     

    2.  Also -- this app could cause sudden mess ups of your mouse/trackpad:

    com.vladalexa.MagicPrefs.95712

        [running]    com.vladalexa.MagicPrefs.MagicPrefsPlugins.352

  • by Eric Root,

    Eric Root Eric Root Apr 7, 2016 6:30 AM in response to mstylr75
    Level 9 (73,966 points)
    iTunes
    Apr 7, 2016 6:30 AM in response to mstylr75

    Sophos Un-install

  • by mstylr75,

    mstylr75 mstylr75 Apr 7, 2016 2:01 PM in response to mstylr75
    Level 1 (8 points)
    Safari
    Apr 7, 2016 2:01 PM in response to mstylr75

    Thanks everyone for your assistance.  Uninstalling Sophos didn't have any effect on the problem.  However, uninstalling MacPrefs seems to have fixed it.  It's been several hours now with no redirects. 

  • by ~Bee,

    ~Bee ~Bee Apr 7, 2016 2:43 PM in response to mstylr75
    Level 7 (31,802 points)
    Mac OS X
    Apr 7, 2016 2:43 PM in response to mstylr75

    mstylr --

     

    Good news!  Keeping my fingers crossed for ya!