Vicki Spitzer

Q: www.rescueme.com

Is this a scam or is this a legitament support service for apple products?

MacBook Pro with Retina display, iOS 9.3.1

Posted on Apr 7, 2016 8:50 PM

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Q: www.rescueme.com

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  • Helpful answers

  • by theratter,

    theratter theratter Apr 7, 2016 8:58 PM in response to Vicki Spitzer
    Level 4 (3,917 points)
    Desktops
    Apr 7, 2016 8:58 PM in response to Vicki Spitzer

    Scam. Ignore it. Do not click on any links nor call any telephone numbers. You don't have a virus. If this appeared in your browser:

     

    Fixes for Adware and Pop-ups:

     

    1. Malwarebytes
    2. DetectX 2.11
    3. Remove adware that displays pop-up ads and graphics on your Mac
    4. Stop pop-up ads and adware in Safari - Apple Support

     

    If this appeared in an email:

     

    1. Identifying fraudulent "phishing" email
    2. Phishing & Other Suspicious Emails
    3. Beware of Browser Pop-Up Tech Support, Phishing Scams
  • by Linc Davis,

    Linc Davis Linc Davis Apr 7, 2016 9:16 PM in response to Vicki Spitzer
    Level 10 (208,037 points)
    Applications
    Apr 7, 2016 9:16 PM in response to Vicki Spitzer

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    Your problem is most likely not caused by malware. It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.

    1. If you're running Safari 9.1 or later, just close the window or tab. Then go to Step 6.

    2. If you're running an older version of Safari, the easiest thing to do is to force quit the browser. Relaunch it by holding down the shift key and clicking its icon in the Dock, the LaunchPad, or the Applications folder.

    You will lose the state of other open tabs and windows. Either Step 3, Step 4, or Step 5 may enable you to keep that state information. If those steps don't work, fall back to Step 2.

    3. If there is a checkbox in the popup marked

              Don't show more alerts from this web page

    check it, then close the popup.

    4. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

    5. From the Safari menu bar, select

              Safari ▹ Preferences... ▹ Security

    and uncheck the box marked Enable JavaScript.

    6. After closing the malicious page, select from the menu bar

              Safari Preferences... Privacy Remove All Website Data

    to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.