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Macbook pro keeps completely freezing

I have an early 2015 Macbook Pro.


For several weeks now it has taken to completely freezing approximately once a day; sometimes it'll go a couple of days without doing it, other days it will do it 3 times in 24 hours. It happens when I'm simply browsing the internet or working in a word document, nothing exciting. Everything will suddenly stop - I am unable to use the keypad, no emergency quit shortcuts will work and my only option is to hold down power off and reboot.


Any ideas? I'm worried that if I take it for someone professional to look at they won't be able to do anything because I can't reproduce the freezing on command.

MacBook Pro (Retina, 13-inch,Early 2015)

Posted on Apr 7, 2016 11:54 PM

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Apr 8, 2016 3:45 AM in response to totaltwirl

Make an appointment at an Apple store genius bar for a free evaluation. Do not be concerned or embarrassed if you cannot recreate the phenomenon. Things like this happen.


You may download and post an Etrecheck report and perhaps that will provide a clue:


http://www.etresoft.com/etrecheck


Also run Apple diagnostics:


https://support.apple.com/en-us/HT202731


Ciao.

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Apr 8, 2016 4:49 AM in response to OGELTHORPE

Surley if so many other people are having this issue on the Macbook Pro 2015 specifically it must be on Apples end?


I have learnt from experience replacing hardware is not always the best solution because if it is a software problem, the new computer may have different issues.


10.11.4 Safari freeze

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Macbook pro keeps completely freezing

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