poet.phd
Level 1 (4 points)
Notebooks

Q: Skype can't find webcam on MacAir

I have a new MacBook Air running 10.11.3. I also upgraded Skype to 7.18. Skype cannot find my webcam. The dropdown list is grayed out and says "no camera." Anyone have a fix? Thanks!

MacBook Air, OS X El Capitan (10.11.3)

Posted on Apr 8, 2016 6:58 AM

Close
poet.phd

Q: Skype can't find webcam on MacAir

  • All replies
  • Helpful answers

  • by EZ Jim,

    EZ Jim EZ Jim Apr 9, 2016 9:04 AM in response to poet.phd
    Level 7 (22,547 points)
    Apr 9, 2016 9:04 AM in response to poet.phd

    poet.phd wrote:... I also upgraded Skype to 7.18...

     

    The current version of Skype is Version 7.25 (356).  Restart Mac and then download and install the latest Skype from this link.

     

    If the problem continues after updating, one of these will fix your camera problem:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

     

    A "Standard" user account is all you need for testing.

     

    (3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

     

    (4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11.4