daria1233
Level 1 (6 points)
iCloud

Q: App store won't let me login

I Tried to login into app store but it wouldn't let me, saying that my apple id or my password is wrong but neither of them is wrong, so I don't know what to do. I also reseted all my settings, I reebooted my iPhone but none of them worked. I reseted my password but it still wouldn't work.  I tried everything and I'm really frustrated. Please help me!!!

iPhone 6 Plus, iOS 9.3.1

Posted on Apr 9, 2016 11:47 PM

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daria1233

Q: App store won't let me login

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  • by judysings,

    judysings judysings Apr 11, 2016 12:16 PM in response to daria1233
    Community Specialists
    Apr 11, 2016 12:16 PM in response to daria1233

    Hi daria1233,

    If you are unable to sign in to the App store from your iPhone, and you believe you have changed your Apple ID password in the process, let's try a few things:

    Confirm Apple ID and Password

    Go to https://appleid.apple.com and see if you are able to sign into your Apple ID account using your Apple ID (which is an email address) and the password you just created.   If you are able to log in there, then we know the issue is not with your Apple ID.  If you are not able to sign in with the new password, try signing in with the old one.   Determine which password works to get you into the website to manage your Apple ID account.

     

    Sign out of the App Store

    On your iPhone, go to Settings > iTunes & App Store and click on your Apple ID.

    Sign Out of the App Store.

     

    Check Date & Time Settings

    On your iPhone, go to Settings > General > Date & Time and confirm or change the Time Zone setting to "Set Automatically"

     

    Reset Network Settings

    Do you have your wireless network name and password written down?  If so, on your iPhone, go to Settings > General > Reset and choose Reset Network Settings

     

    Restart iPhone & Sign Back in to App Store

    Restart your iPhone

    Sign back into your iTunes Store account in Settings > iTunes & App Store

    Tap on the App Store on your iPhone and see if you can connect to the store.  

     

    If this does not resolve your issue, Daria, please reply to this thread with any additional information or error messages you encounter.

     

    Sources:

    Manage your Apple ID account information

    Sign in with a different Apple ID on your iPhone, iPad, or iPod touch

    Get help with the date and time on your iPhone, iPad, and iPod touch

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

    Restart your iPhone, iPad, or iPod touch

     

    Take care,

  • by alexandrafromjersey,

    alexandrafromjersey alexandrafromjersey Jul 4, 2016 11:23 AM in response to judysings
    Level 1 (4 points)
    iCloud
    Jul 4, 2016 11:23 AM in response to judysings

    I've been having the same issue for awhile now and I've tried all the tips you listed. I've reset my password and am able to log in to the account on the mobile apple website but when I then go to log into the App Store using the same log in info it 'cannot verify' my log in. it seems like it's an issue with the App Store, but I don't know what else I could do.