May Lam

Q: macbook pro


My MacBook Pro cannot be started up.

 

A folder icon with an questionmark keeps blinking. Can anyone help?

MacBook Pro, iOS 9.3.1

Posted on Apr 10, 2016 2:49 AM

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Q: macbook pro

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  • by lllaass,

    lllaass lllaass Apr 10, 2016 2:53 AM in response to May Lam
    Level 10 (188,781 points)
    Desktops
    Apr 10, 2016 2:53 AM in response to May Lam

    Folder with a question mark

    If you see a folder with a question mark appear instead of the Apple logo, it means your Mac couldn't find a local or network-based startup disk. This can happen if the disk selected in the Startup Disk pane of System Preferences isn't available. Wait a few seconds to see if your Mac is able to locate the startup disk you specified.

    If you still see a question mark after waiting a few moments, use Startup Manager to start up your Mac, then re-select your startup disk from System Preferences.

    If a question mark appears after you install a software update, re-select your startup disk using OS X Recovery.

     

    Last

    - Boot to Recovery and repair the startup disk

    OS X: About OS X Recovery - Apple Support

    - If it is repairable reinstall the OSX

    How to reinstall OS X on your Mac - Apple Support

    - If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

    Then format the startup disk and do a fresh install of OSX


    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.