HT201354: If you forgot your Apple ID

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Karim-j

Q: i cant finde my apple id and password what should i do to active my phone

after I updated my phone fro, elder version asked me about apple id and password which I cant remember any of them even I tried ways which suggested by apple site but still I cant find

iPhone 5s, iOS 9.3.1

Posted on Apr 10, 2016 3:43 AM

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Q: i cant finde my apple id and password what should i do to active my phone

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  • by King_Penguin,

    King_Penguin King_Penguin Apr 10, 2016 8:06 AM in response to Karim-j
    Level 10 (133,636 points)
    iTunes
    Apr 10, 2016 8:06 AM in response to Karim-j

    Are you still logged into the account anywhere so that you can look it up ? Or do you have any of the account's downloads in your computer's iTunes library so that you can do 'get-info' on them and see the id ?

     

    If you still can't find it, and if you were the original purchaser of the phone (i.e. it wasn’t bought used) then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

  • by Karim-j,

    Karim-j Karim-j Apr 10, 2016 9:53 AM in response to King_Penguin
    Level 1 (4 points)
    iTunes
    Apr 10, 2016 9:53 AM in response to King_Penguin

    no unfortunately !!!

  • by King_Penguin,

    King_Penguin King_Penguin Apr 10, 2016 11:43 AM in response to Karim-j
    Level 10 (133,636 points)
    iTunes
    Apr 10, 2016 11:43 AM in response to Karim-j

    If the 'no' is that you still can't find your id, and if you were the original purchase of the phone, go to an Apple Store or contact Support as above