HT202731: Using Apple Diagnostics

Learn about Using Apple Diagnostics
QueMilagro

Q: mail and preview crashing consistently. Unsure how to proceed.

Both preview and mail applications are crashing. Any ideas on how to fix this would be helpful.

MacBook Air, OS X El Capitan (10.11.2)

Posted on Apr 9, 2016 7:45 PM

Close

Q: mail and preview crashing consistently. Unsure how to proceed.

  • All replies
  • Helpful answers

  • by Eric Root,Apple recommended

    Eric Root Eric Root Apr 10, 2016 2:48 PM in response to QueMilagro
    Level 9 (70,061 points)
    iTunes
    Apr 10, 2016 2:48 PM in response to QueMilagro

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

    Crashes/quits unexpectedly


    Quit Preview.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Remove the following. You may not find them all. Restart and test.

    Containers/com.apple.Preview

     

    Containers/com.apple.quicklook.ui.helper

     

    Preferences/com.apple.Preview.LSSharedFileList.plist

             

    Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

     

    Saved Application State/com.apple.Preview.savedState

     

    Credit Linc Davis  for this solution.