mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by andres1712,

    andres1712 andres1712 Apr 2, 2016 6:29 AM in response to Pauliine
    Level 1 (47 points)
    iPad
    Apr 2, 2016 6:29 AM in response to Pauliine

    Take some apps out, temporarily since it's easy to put back, and update to 9.3.1


    THis should really help

  • by renee158,

    renee158 renee158 Apr 2, 2016 6:51 AM in response to andres1712
    Level 1 (4 points)
    Apr 2, 2016 6:51 AM in response to andres1712

    Thanks for the suggestion, but that did not work for me.

  • by ichie22,

    ichie22 ichie22 Apr 2, 2016 6:40 PM in response to mor1s
    Level 1 (4 points)
    iPhone
    Apr 2, 2016 6:40 PM in response to mor1s

    I'm having the same problem with my 5s (64g).  My ipad air 2 isn't having any issues.

  • by Wills House Mac Recording,

    Wills House Mac Recording Wills House Mac Recording Apr 3, 2016 3:06 PM in response to mor1s
    Level 1 (4 points)
    iPhone
    Apr 3, 2016 3:06 PM in response to mor1s

    Why has not a fix come out yet?? I am going to the Genius bar then??? *** Apple!?

  • by mistercoffee1,

    mistercoffee1 mistercoffee1 Apr 3, 2016 3:09 PM in response to Wills House Mac Recording
    Level 2 (384 points)
    Apr 3, 2016 3:09 PM in response to Wills House Mac Recording

    Will's House - Is this with 9.3.1, or 9.3?

  • by Wills House Mac Recording,

    Wills House Mac Recording Wills House Mac Recording Apr 3, 2016 3:23 PM in response to Wills House Mac Recording
    Level 1 (4 points)
    iPhone
    Apr 3, 2016 3:23 PM in response to Wills House Mac Recording

    I re-installed 9.3.1 and it works perfectly…everyone needs to go into settings, hit software update, then install the latest update, this fixes all bugs I had with native apps….hope this helps!

  • by MikezMac,

    MikezMac MikezMac Apr 3, 2016 5:02 PM in response to Wills House Mac Recording
    Level 1 (24 points)
    iPhone
    Apr 3, 2016 5:02 PM in response to Wills House Mac Recording

    It did, last week

  • by FunkyMark8,

    FunkyMark8 FunkyMark8 Apr 4, 2016 12:54 AM in response to mor1s
    Level 1 (4 points)
    Apr 4, 2016 12:54 AM in response to mor1s

    I have the same issue on iPhone 6 running 9.2.1, suddenly clicking on hyperlink in Safari does nothing (e.g. Google search results), holding on hyperlink freezes the Safari completely and one has to kill it.

    The same behaviour is in Mail app.

    In Firefox, clicking on the link doesn't work either, holding and opening in new tab works.

    In Opera Mini, clicking on hyperlink originally worked, but in another week, it stopped working, too. So only solution is to hold and open in new tab.

     

    How the **** this can happen suddenly without updating? I'm still on iOS 9.2.1 and it makes me angry. In fact, I'm more and more disappointed with iOS. Although having iPhone since the first generation (1 -> 3G -> 4 -> 6), I'm thinking about switching to Android..

  • by FunkyMark8,

    FunkyMark8 FunkyMark8 Apr 4, 2016 12:59 AM in response to AbarajameLaBaraja
    Level 1 (4 points)
    Apr 4, 2016 12:59 AM in response to AbarajameLaBaraja

    That's what I do, to wait some time after new iOS comes out. But this *** happens to me in 9.2.1 on iPhone 6 (128), too, so this isn't a lifesaving approach

  • by NCFIRECHIEF,

    NCFIRECHIEF NCFIRECHIEF Apr 4, 2016 5:13 AM in response to FunkyMark8
    Level 1 (18 points)
    iPad
    Apr 4, 2016 5:13 AM in response to FunkyMark8

    It is not an 9.3 update issue but a 9.0 issue so that is why you are seeing it. An app you have - it could be one or more - updated. In simplified terms an app has links embedded in it that associate to the hyperlink you click on. The way to do this in the app is to use "wildcards" but some developers simply entered every link. For some reason Apple put a limit to the number of links that could be called and so when the maximum is hit it puts the phone into an endless loop. 9.3.1 will fix this limitation. If you will upgrade it will solve tthis issue. Do not click on the hyperlink on the upgrade screen that explains what the update will do as this will freeze your phone. Only use the update & install button.

  • by OptoApple,

    OptoApple OptoApple Apr 4, 2016 5:17 AM in response to FunkyMark8
    Level 1 (8 points)
    Apr 4, 2016 5:17 AM in response to FunkyMark8

    Exactly !

    I also did not upgrade, and experience the same problems on my iPad Air and iPhone 6 , both still running 9.2.1 !!

    so how is it possible that we "all of a sudden" have the same problems that users experienced after upgrading ???

    Is Apple doing something in the background to these apps that we are not aware of or requested?

  • by OptoApple,

    OptoApple OptoApple Apr 4, 2016 5:19 AM in response to NCFIRECHIEF
    Level 1 (8 points)
    Apr 4, 2016 5:19 AM in response to NCFIRECHIEF

    then why did we not experience this until 9.3 was released?

  • by lkrupp,

    lkrupp lkrupp Apr 4, 2016 8:42 AM in response to OptoApple
    Level 5 (4,143 points)
    Apr 4, 2016 8:42 AM in response to OptoApple

    OptoApple wrote:

     

    then why did we not experience this until 9.3 was released?

     

    Because it took certain apps to be updated with bad configuration files before the bug revealed itself. One in particular was the booking.com app.That’s why it wasn’t picked up in all the betas releases before. People with experience and knowledge now know this bug has existed since iOS 9.0.That’s why it’s possible for bugs to go undetected no matter how much you test things. Bugs often don’t show until an update is released to the world at large where tens of millions of real life users are hitting it with untold variations of setups. Sometimes it takes a combination of factors to trigger a bug. That’s why some experience the bug while others don’t. And beta testers typically are experienced users who don’t have weird setups and goofy apps installed.

     

    It’s false logic to make the assumption that comprehensive testing will find all bugs. Software is very complicated and, much like living organisms, code interacts with other code sometime unpredictably.

  • by jodyfromsarasota,

    jodyfromsarasota jodyfromsarasota Apr 5, 2016 9:51 AM in response to lukepetrinec
    Level 1 (8 points)
    Apr 5, 2016 9:51 AM in response to lukepetrinec


    Did you just trying going to Safari - advanced - switching of JavaScript?  I just did it and it worked!  Yay!    But yes, shame on Apple.  Not being able to use the internet made my smart phone pretty dumb.

  • by Rick's Escaping NJ,

    Rick's Escaping NJ Rick's Escaping NJ Apr 10, 2016 9:59 PM in response to mor1s
    Level 1 (8 points)
    Apple TV
    Apr 10, 2016 9:59 PM in response to mor1s

    This also affects the "News" application as it must use the browser.  It seems to unfreeze after one or two minutes, but it is frustrating.

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