aldocomet
Level 1 (8 points)
iTunes

Q: Failed to update to iTunes 12.3.3

I tried to update to iTunes 12.3.3

 

Then tried to uninstall and reinstalled but failed every time with the error:

"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]"

I have tried this suggestion ("Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows) but didn't resolve my problem.

 

Also done this: https://support.apple.com/en-us/HT204275

and this: If you can't install or update iTunes for Windows - Apple Support

but still cannot resolve the problem

 

I'm using Windows 7

 

Thank you

Windows 7

Posted on Apr 10, 2016 9:16 PM

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aldocomet

Q: Failed to update to iTunes 12.3.3

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  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Apr 11, 2016 2:17 AM in response to aldocomet
    Level 10 (84,849 points)
    iTunes
    Apr 11, 2016 2:17 AM in response to aldocomet

    I'd normally expect b noir's user tip to help with that error. Try repairing any Apple components in the programs and features control panel and then right-click on the downloaded installer and use Run as administrator.




    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

     

     

    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

     

     

     

    If you've tried the suggestions above without success then another option is to revert to the previous build of iTunes that worked for you. See the roll back advice at iTunes installers. Rolling back from 12.3.3 will involve restoring the pre-upgrade library from the Previous iTunes Libraries folder.

     

     

     

    tt2

  • by aldocomet,

    aldocomet aldocomet Apr 17, 2016 8:51 PM in response to turingtest2
    Level 1 (8 points)
    iTunes
    Apr 17, 2016 8:51 PM in response to turingtest2

    Thank you for your recommendations, I have tried all of them but still cannot update iTunes.

  • by hs_100,

    hs_100 hs_100 Apr 17, 2016 9:04 PM in response to aldocomet
    Level 1 (10 points)
    iTunes
    Apr 17, 2016 9:04 PM in response to aldocomet

    @ Aldocomet: watch this video and see if that´ll help you out. 

     

    Here´s the video: https://youtu.be/m9TWd7ErBcY

     

    A brief description: On this video tutorial, you will learn how to delete your iTunes version and reinstall an earlier version, which may take care of the problem your´re having, It worked for me. Good luck,

     

    PLEASE READ THE FOLLOWING: (For liability purposes only). I will not be responsilble for anything that may happen to your computer or itunes in case you fail to to follow the directions therein.