MarkieB1971

Q: WD External Harddrive

:-(

The WD My Passport doesn't show after I accidentally pulled the cord without ejecting it properly.

 

Has anyone else had this problem and can the data on the HD be recovered...it has my daughters show on it!

 

Many thanks for your help.

 

Mark

MacBook Pro, external hard drives

Posted on Apr 11, 2016 12:17 AM

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Q: WD External Harddrive

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  • Helpful answers

  • by lllaass,Apple recommended

    lllaass lllaass Apr 11, 2016 12:30 AM in response to MarkieB1971
    Level 10 (188,811 points)
    Desktops
    Apr 11, 2016 12:30 AM in response to MarkieB1971

    - Does it show in Disk Utility?

    - Does it show in System Profiler under USB? You should see the chipset in the enclosure as well as the HD itself

      OS X: About System Information and System Profiler - Apple Support


    If is shows in Disk Utility then first try repairing/First Aid via Disk Utility.

    If still not accessible via Finder then

    Try a disk recovery app:

    Top Ten Mac File Recovery Review 2015

    you may be able to download a demo of Data Rescue 4, and the demo will give you an idea of what it can recover. If it looks promising, you then can buy the software.

    http://www.prosofteng.com/products/data_rescue.php

  • by seventy one,

    seventy one seventy one Apr 11, 2016 12:34 AM in response to MarkieB1971
    Level 6 (15,140 points)
    Peripherals
    Apr 11, 2016 12:34 AM in response to MarkieB1971

    There are professional data rercovery people so if it is vital and you can afford it, you may get it back.   See if you can make it a no success, no pay deal.   Can you take it to the original supplier; they would be able to test it for you; indeed, does the machine itself show signs that it is alive; it may only be the cable.

  • by OGELTHORPE,Apple recommended

    OGELTHORPE OGELTHORPE Apr 11, 2016 10:51 AM in response to MarkieB1971
    Level 9 (52,313 points)
    Mac OS X
    Apr 11, 2016 10:51 AM in response to MarkieB1971

    Have you tried it on all USB ports?

     

    Have you tried it with different USB cables?

     

    Have you tried it on another Mac?

     

    Take out the bare drive from the WD enclosure and install it in a known functional enclosure (generic) and test.

     

    Ciao.

  • by Limnos,

    Limnos Limnos Apr 11, 2016 10:56 AM in response to MarkieB1971
    Level 9 (53,951 points)
    Mac OS X
    Apr 11, 2016 10:56 AM in response to MarkieB1971

    First, does it not show even in Disk Utility?  Disconnecting a drive like that can corrupt the file directory.  If the drive will show in Disk Utility you can try repairing this directory using Disk Utility.    A badly corrupted directory may require a stronger tool such as Diskwarrior which unfortunately does not have a trial mode so it is a gamble at $100.

     

    If the drive is not showing in Disk Utility you may be looking at mechanical issues and then you will need to try a data recovery tool, though it is possible even one of those will not help.