croderique

Q: Updated to El Capitan, now crashes

Hi, I recently upgraded my mid-2010 MacBookPro to El Capitan, 10.11.4. It was ok at first, but then when I updated all my apps it started crashing. Now, after about a month it crashes 4 to 5 times per day. Any way to figure out what is causing it? Says "panic report", but there are many lines. How do I find out what is causing it.

Thanks

Chuck

OS X El Capitan (10.11.4)

Posted on Apr 12, 2016 2:21 PM

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Q: Updated to El Capitan, now crashes

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 12, 2016 3:55 PM in response to croderique
    Level 9 (52,516 points)
    Mac OS X
    Apr 12, 2016 3:55 PM in response to croderique

    If it is a 15" 2010 MBP the problem is probably this:

     

    You have the misfortune of having a model identifier 6.2 MBP that is experiencing GPU problems. There was a replacement program on these models but that has expired.

     

    You can have the logic board replaced, but that will be at your expense.

     

    You may download this application as an interim measure:

     

    https://gfx.io/

     

    This will allow you to disengage the discrete GPU and use only the integrated one. This will stop the kernel panics but at the expense of graphics performance.

     

    For verification, log and post the kernel panic report using these directions:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao..

  • by Linc Davis,

    Linc Davis Linc Davis Apr 12, 2016 4:09 PM in response to croderique
    Level 10 (208,000 points)
    Applications
    Apr 12, 2016 4:09 PM in response to croderique

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION â–¹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 12, 2016 4:13 PM in response to Linc Davis
    Level 9 (52,516 points)
    Mac OS X
    Apr 12, 2016 4:13 PM in response to Linc Davis

    Linc Davis wrote:

    Please don’t post other kinds of diagnostic report.

    Why not? 

     

    Ciao.

  • by Matt_Raj,

    Matt_Raj Matt_Raj Apr 12, 2016 6:19 PM in response to croderique
    Level 1 (38 points)
    Notebooks
    Apr 12, 2016 6:19 PM in response to croderique

    Hi!

     

    Are you okay with going back to Yosemite?( you can always wait for the next osx release that is to come after el capitan ... ) If so, read on..

     

    I would like to clarify a few things with you first.

     

    1. Do you have an external hard disk drive ?

    2. Did you upgrade in the following path? Mavericks>Yosemite>El Capitan ? (what came before mavericks doesn't matter)

    3. Did your mac work fine with osx yosemite ?

     

    If so, then what I suggest is the following:

     

    1. Backup your data onto the external hard drive

    2. Go to the app store

    3. Under the "purchased" option, download "Install OSX Yosemite"

    4. From launchpad, go to install OSX Yosemite and run it. Follow the steps. It will start to install OSX Yosemite.

    5. That will solve the problem provided that your Mac was working fine with Yosemite

     

    Good Luck!

    -Chris Matt

  • by croderique,

    croderique croderique Apr 12, 2016 7:47 PM in response to Linc Davis
    Level 1 (5 points)
    Notebooks
    Apr 12, 2016 7:47 PM in response to Linc Davis

    This is from a few days ago when it crashed 5 or 6 times.

    Thanks

    Chuck

     

     

    Anonymous UUID: 014B2648-CF80-6BC7-E36E-8629F9DF799F

     

    Wed Apr  6 12:13:30 2016

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff80016f437e): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184/osfmk/kern/s ched_prim.c:2068

    Backtrace (CPU 0), Frame : Return Address

    0xffffff810d51aa40 : 0xffffff80016dab12

    0xffffff810d51aac0 : 0xffffff80016f437e

    0xffffff810d51ab50 : 0xffffff80016f0def

    0xffffff810d51ab90 : 0xffffff80017c6650

    0xffffff810d51ac00 : 0xffffff8001c86c3c

    0xffffff810d51ac30 : 0xffffff8001c86c9f

    0xffffff810d51ac50 : 0xffffff8001c8c420

    0xffffff810d51ac70 : 0xffffff8001c8c45d

    0xffffff810d51ac80 : 0xffffff7f8258dd07

    0xffffff810d51ad10 : 0xffffff7f825bc412

    0xffffff810d51ae10 : 0xffffff7f82540524

    0xffffff810d51ae70 : 0xffffff7f8253da3b

    0xffffff810d51aed0 : 0xffffff7f8258906b

    0xffffff810d51af20 : 0xffffff7f82510a66

    0xffffff810d51af60 : 0xffffff7f82510795

    0xffffff810d51afc0 : 0xffffff7f825109c8

    0xffffff810d51b000 : 0xffffff800195d7f5

    0xffffff810d51b130 : 0xffffff8001a38e2c

    0xffffff810d51b4d0 : 0xffffff8001a4b9cb

    0xffffff810d51b5d0 : 0xffffff8001a4af7a

    0xffffff810d51b810 : 0xffffff8001a42930

    0xffffff810d51bc30 : 0xffffff8001a2fec7

    0xffffff810d51bc80 : 0xffffff8001a31ebe

    0xffffff810d51bde0 : 0xffffff8001990e42

    0xffffff810d51be10 : 0xffffff80019697a4

    0xffffff810d51bea0 : 0xffffff8001964ec8

    0xffffff810d51bf60 : 0xffffff8001967189

    0xffffff810d51bfb0 : 0xffffff80017c8e27

          Kernel Extensions in backtrace:

    com.apple.iokit.IONetworkingFamily(3.2)[848B398F-4D96-3024-8092-6CD3534D2CCA]@0 xffffff7f824ff000->0xffffff7f8252bfff

    com.realtek.driver.RtWlanU1827(1827.4b19)[AC5D6F7B-B2E2-3C5A-8927-8025CE3B19C6] @0xffffff7f82533000->0xffffff7f827f8fff

    dependency: com.apple.iokit.IONetworkingFamily(3.2)[848B398F-4D96-3024-8092-6CD3534D2CCA]@0 xffffff7f824ff000

    dependency: com.apple.iokit.IOUSBFamily(900.4.1)[7B5AC81A-D0B6-3F3D-87C7-AFD78F4686DB]@0xff ffff7f82222000

     

    BSD process name corresponding to current thread: kernel_task

    Boot args: kext-dev-mode=1

     

    Mac OS version:

    15E65

     

    Kernel version:

    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

    Kernel slide: 0x0000000001400000

    Kernel text base: 0xffffff8001600000

    __HIB  text base: 0xffffff8001500000

    System model name: MacBookPro7,1 (Mac-F222BEC8)

     

    System uptime in nanoseconds: 5518545639757

    last loaded kext at 246509461409: com.apple.filesystems.msdosfs  1.10 (addr 0xffffff7f842b2000, size 69632)

    last unloaded kext at 307007850583: com.apple.filesystems.msdosfs          1.10 (addr 0xffffff7f842b2000, size 61440)

    loaded kexts:

    1. com.realtek.driver.RtWlanU1827       1827.4.b19
    2. com.apple.driver.AudioAUUC          1.70
    3. com.apple.driver.AppleHWSensor    1.9.5d0
    4. com.apple.driver.AGPM        110.21.18
    5. com.apple.filesystems.autofs 3.0
    6. com.apple.driver.AppleOSXWatchdog          1
    7. com.apple.driver.AppleMikeyHIDDriver     124
    8. com.apple.driver.AppleMikeyDriver            274.7
    9. com.apple.driver.AppleHDA 274.7
    10. com.apple.driver.pmtelemetry           1
    11. com.apple.driver.AppleUpstreamUserClient            3.6.1
    12. com.apple.iokit.IOUserEthernet        1.0.1
    13. com.apple.GeForceTesla        10.0.0
    14. com.apple.iokit.IOBluetoothSerialManager   4.4.4f4
    15. com.apple.Dont_Steal_Mac_OS_X   7.0.0
    16. com.apple.driver.AppleHV    1
    17. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4
    18. com.apple.driver.AppleLPC  3.1
    19. com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    20. com.apple.driver.SMCMotionSensor            3.0.4d1
    21. com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    22. com.apple.driver.AppleBacklight       170.8.9
    23. com.apple.driver.AppleMCCSControl          1.2.13
    24. com.apple.driver.AppleSMCLMU    208
    25. com.apple.driver.AppleUSBTCButtons        245.4
    26. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless       1.0.0d1
    27. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0
    28. com.apple.BootCache 38
    29. com.apple.driver.AppleUSBTCKeyboard     245.4
    30. com.apple.driver.AppleIRController 327.5
    31. com.apple.driver.AppleUSBCardReader       3.7.1
    32. com.apple.iokit.IOAHCIBlockStorage           2.8.5
    33. com.apple.driver.AppleFWOHCI      5.5.2
    34. com.apple.driver.usb.AppleUSBOHCIPCI   1.0.1
    35. com.apple.driver.AppleAHCIPort     3.1.8
    36. com.apple.driver.usb.AppleUSBEHCIPCI    1.0.1
    37. com.apple.driver.AppleSmartBatteryManager          161.0.0
    38. com.apple.iokit.AppleBCM5701Ethernet     10.2.0
    39. com.apple.driver.AppleRTC  2.0
    40. com.apple.driver.AppleHPET           1.8
    41. com.apple.driver.AppleACPIButtons           4.0
    42. com.apple.driver.AppleSMBIOS       2.1
    43. com.apple.driver.AppleACPIEC       4.0
    44. com.apple.driver.AppleAPIC            1.7
    45. com.apple.driver.AppleIntelCPUPowerManagementClient  218.0.0
    46. com.apple.nke.applicationfirewall      163
    47. com.apple.security.quarantine            3
    48. com.apple.security.TMSafetyNet     8
    49. com.apple.driver.AppleIntelCPUPowerManagement           218.0.0
    50. com.apple.AppleGraphicsDeviceControl      3.12.6
    51. com.apple.kext.triggers           1.0
    52. com.apple.driver.DspFuncLib            274.7
    53. com.apple.kext.OSvKernDSPLib       525
    54. com.apple.nvidia.classic.NVDANV50HalTesla         10.0.0
    55. com.apple.iokit.IOSurface      108.2.1
    56. com.apple.nvidia.classic.NVDAResmanTesla           10.0.0
    57. com.apple.iokit.IOSerialFamily          11
    58. com.apple.driver.CoreCaptureResponder      1
    59. com.apple.driver.corecapture 1.0.4
    60. com.apple.driver.AppleHDAController        274.7
    61. com.apple.iokit.IOHDAFamily         274.7
    62. com.apple.iokit.IOAudioFamily        204.3
    63. com.apple.vecLib.kext            1.2.0
    64. com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4
    65. com.apple.iokit.IOBluetoothFamily  4.4.4f4
    66. com.apple.driver.AppleSMBusPCI   1.0.14d1
    67. com.apple.iokit.IOSlowAdaptiveClockingFamily     1.0.0
    68. com.apple.iokit.IOFireWireIP            2.2.6
    69. com.apple.driver.IOPlatformPluginLegacy    1.0.0
    70. com.apple.driver.IOPlatformPluginFamily    6.0.0d7
    71. com.apple.driver.AppleBacklightExpert        1.1.0
    72. com.apple.iokit.IONDRVSupport     2.4.1
    73. com.apple.driver.AppleSMBusController     1.0.14d1
    74. com.apple.driver.AppleSMC 3.1.9
    75. com.apple.iokit.IOGraphicsFamily    2.4.1
    76. com.apple.driver.usb.AppleUSBHub            1.0.1
    77. com.apple.driver.AppleUSBMultitouch        250.5
    78. com.apple.iokit.IOUSBHIDDriver    900.4.1
    79. com.apple.iokit.IOSCSIBlockCommandsDevice       3.7.7
    80. com.apple.iokit.IOUSBMassStorageDriver   1.0.0
    81. com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.7
    82. com.apple.driver.usb.cdc        5.0.0
    83. com.apple.driver.usb.networking       5.0.0
    84. com.apple.driver.usb.AppleUSBHostCompositeDevice       1.0.1
    85. com.apple.driver.NVSMU     2.2.9
    86. com.apple.iokit.IOFireWireFamily    4.6.0
    87. com.apple.driver.usb.AppleUSBOHCI         1.0.1
    88. com.apple.iokit.IOAHCIFamily        2.8.1
    89. com.apple.driver.usb.AppleUSBEHCI          1.0.1
    90. com.apple.iokit.IOEthernetAVBController   1.0.3b3
    91. com.apple.driver.mDNSOffloadUserClient   1.0.1b8
    92. com.apple.iokit.IONetworkingFamily           3.2
    93. com.apple.driver.AppleEFINVRAM            2.0
    94. com.apple.iokit.IOUSBFamily           900.4.1
    95. com.apple.iokit.IOUSBHostFamily   1.0.1
    96. com.apple.driver.AppleUSBHostMergeProperties   1.0.1
    97. com.apple.driver.AppleEFIRuntime  2.0
    98. com.apple.iokit.IOHIDFamily           2.0.0
    99. com.apple.iokit.IOSMBusFamily      1.1
    100. com.apple.security.sandbox   300.0
    101. com.apple.kext.AppleMatch  1.0.0d1
    102. com.apple.driver.AppleKeyStore      2
    103. com.apple.driver.AppleMobileFileIntegrity  1.0.5
    104. com.apple.driver.AppleCredentialManager   1.0
    105. com.apple.driver.DiskImages 417.2
    106. com.apple.iokit.IOStorageFamily       2.1
    107. com.apple.iokit.IOReportFamily       31
    108. com.apple.driver.AppleFDEKeyStore           28.30
    109. com.apple.driver.AppleACPIPlatform          4.0
    110. com.apple.iokit.IOPCIFamily            2.9
    111. com.apple.iokit.IOACPIFamily         1.4
    112. com.apple.kec.Libm    1
    113. com.apple.kec.pthread            1
    114. com.apple.kec.corecrypto      1.0

    Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.62f7

    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53533531323634485A2D3147314131

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53533531323634485A2D3147314131

    Bluetooth: Version 4.4.4f4 17685, 3 services, 19 devices, 1 incoming serial ports

    Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB

    Serial ATA Device: Corsair Neutron GTX SSD, 240.06 GB

    USB Device: USB 2.0 Bus

    USB Device: Built-in iSight

    USB Device: USB 2.0 Bus

    USB Device: 802.11n WLAN Adapter

    USB Device: Card Reader

    USB Device: USB Bus

    USB Device: USB Bus

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: IR Receiver

    USB Device: Apple Internal Keyboard / Trackpad

    Thunderbolt Bus:

  • by Linc Davis,

    Linc Davis Linc Davis Apr 12, 2016 8:00 PM in response to croderique
    Level 10 (208,000 points)
    Applications
    Apr 12, 2016 8:00 PM in response to croderique

    The panic was apparently caused by the USB network device or its software. I suggest you disconnect the device and then remove the software. See whether the panics stop.

    Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • by croderique,

    croderique croderique Apr 12, 2016 8:01 PM in response to Linc Davis
    Level 1 (5 points)
    Notebooks
    Apr 12, 2016 8:01 PM in response to Linc Davis

    I think I posted the wrong report. Here is the kernel - panic reports

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff801b0f437e): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184/osfmk/kern/s ched_prim.c:2068

     

    *** Panic Report ***

    panic(cpu 1 caller 0xffffff80092f437e): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184/osfmk/kern/s ched_prim.c:2068

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff80016f437e): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184/osfmk/kern/s ched_prim.c:2068

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff80018f437e): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184/osfmk/kern/s ched_prim.c:2068

     

    *** Panic Report ***

    panic(cpu 1 caller 0xffffff800d0f437e): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184/osfmk/kern/s ched_prim.c:2068

  • by Linc Davis,

    Linc Davis Linc Davis Apr 12, 2016 8:04 PM in response to croderique
    Level 10 (208,000 points)
    Applications
    Apr 12, 2016 8:04 PM in response to croderique

    It's the right report.

  • by croderique,

    croderique croderique Apr 12, 2016 8:24 PM in response to Linc Davis
    Level 1 (5 points)
    Notebooks
    Apr 12, 2016 8:24 PM in response to Linc Davis

    Thanks. The problem is the USB Network device is the only wi-fi I have. The on-board wi-fi went out a year ago and they want more to fix it than the MacBook Pro is worth. It is Chinese software so no telling how it works. Guess I can un-install it then work for a day or two with no wi-fi to see if that stops the panics. Since I posted the panic reports it has died 3 times but doesn't show up in the panic reports. Just freezes and reboots.

    Thanks

    Chuck