Q: Unable to Restart IPAD 3
After trying to install the free App of the Week via the Apple Store this morning, my Ipad froze up & rebooted itself. I watched as it would restart itself (showing the Apple Logo) and then just go to a black screen. I have been doing basic Google searches to find things I could try to get the Ipad back up & running. I've tried the forced reboot (Power & Home button). This results in the same booting to the Apple Logo & then going to a black screen. I've tried connecting it to my Desktop through Itunes. When I plug the USB cable into the Ipad will begin booting up & then go to a black screen. At no time does Itunes recognize the device. I have also tried to force the Ipad into Recovery mode by plugging it in via USB cable while Itunes is running while pressing & holding the Power & Home button to start it up & then just the Home button...but no Connect to Itunes screen ever appears. I have also tried this procedure on my wife's laptop just in case my version of Itunes or my Desktop was the issue...but the same thing occurred there as well.
I want to exhaust all possibilities before resorting to a full factory reboot as there are some photos & videos of our children that I am hoping to be able to recover. If anyone can recommend any third party software that may help there, I would greatly appreciate that as well. As this is an Ipad 3...the warranty on the device is long gone...so it doesn't seem like paying $299for an out of warranty repair would make the most sense at this point. I'm assuming that taking the Ipad to a local Apple Store would incur a similar charge as well.
As a side note...my Ipad was near its storage capacity...so I'm not sure if that could be part of the problem as well. Unfortunately...being unable to get this thing to reboot so I can successfully remove some Apps and/or back up any photos & videos isn't an option at the moment.
If anyone has any suggestions or guidance...it would be greatly appreciated.
Thanks...
Kawika
iPad (3rd gen) Wi-Fi, iOS 7.1.1, null
Posted on Apr 11, 2016 11:37 PM
No go on the first attempt. After going through the Update process...I ended up with an error message stating:
"The iPad "iPad" could not be updated. An unknown error occurred (27).
This led to this page:
If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support
Going to try a few more attempts.
Posted on Apr 12, 2016 10:35 PM