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Helpful answers
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Apr 13, 2016 6:20 AM in response to RachaelG1994by thunderzzz,Check these articles and follow the instructions.
If you forgot your Apple ID - Apple Support
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Apr 13, 2016 6:24 AM in response to RachaelG1994by W. Richard Glendon,There are a number of answers in the More Like This area at the bottom of this and all discussions. For example in one of the discussions below luuklp offered a link to this Apple Support Article which apparently solved it for that questioner.
Note the Related Articles too, also located below the discussion.
I hope that this helps,
dick glendon