HT204187: If Mail on your Mac keeps asking for your password

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Gehl

Q: Is "www.support.me" part of Apple. Comcast referred me to this site to help w/ some email issues. I don't want to let them access my Mac if they are not part of Apple.

Is "www.support.me" part of Apple. Comcast referred me to this site to help w/ some email issues. I don't want to let them access my Mac if they are not part of Apple.

iMac, Mac OS X (10.7.3)

Posted on Apr 13, 2016 12:16 PM

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Q: Is "www.support.me" part of Apple. Comcast referred me to this site to help w/ some email issues. I don't want to let them access ... more

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  • by Sparkleberry,

    Sparkleberry Sparkleberry Apr 13, 2016 12:22 PM in response to Gehl
    Level 4 (3,110 points)
    Notebooks
    Apr 13, 2016 12:22 PM in response to Gehl
  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Apr 13, 2016 1:45 PM in response to Gehl
    Level 5 (6,933 points)
    Mac OS X
    Apr 13, 2016 1:45 PM in response to Gehl

    its part of log me in, and owned by log me in which is legitimate but that doesn't mean the person directing you to the site wants to use it for legitimate reasons.

    sounds like someone wants to remote into your computer. who are they are why do they want to.

    if it's comcast and they need to "fix" your email they can instruct you over the phone.

    if it's not comcast and it's someone trying to tell you your computer is infected they can go... ...well the TOS prevents me from saying.

    if you are having connectivity issues you can try comcast, if it's email on your mac you may want to start here and no one will ask to remote into your computer or any other personal info but we can try to help.

    let us know.