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Blackberryjack21

Q: Adobe CS5 Indesign

I have just downloaded El Kapitan to my IMac, everything seems to be working ok apart from my Adobe CS5 Indesign suite, I have tried opening an exsisting document & creating a new document but as soon as the document opens it crashes, I have also tried re downloading the software using the Safari software

as Google Chrome keeps sending an error message on download, some thing to do with its failure to download the complete plugin.

Does anyone have suggestions for a fix.

 

Jacqui Croft

iMac, iOS 9.3

Posted on Apr 13, 2016 4:59 PM

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Q: Adobe CS5 Indesign

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  • by notcloudy,

    notcloudy notcloudy Apr 13, 2016 5:15 PM in response to Blackberryjack21
    Level 4 (1,190 points)
    Desktops
    Apr 13, 2016 5:15 PM in response to Blackberryjack21

    Blackberryjack21 wrote:

     

    I have just downloaded El Kapitan to my IMac, everything seems to be working ok apart from my Adobe CS5 Indesign suite, I have tried opening an exsisting document & creating a new document but as soon as the document opens it crashes, I have also tried re downloading the software using the Safari software

    as Google Chrome keeps sending an error message on download, some thing to do with its failure to download the complete plugin.

    Does anyone have suggestions for a fix.

     

    Jacqui Croft

    did you check with Adobe support site to see if CS5 is ElCapitan compatible?   They also have user support discussions.

     

    You can browse the Utilities/console  logs to see if any of them flesh out the error message.

  • by tim heitzman,

    tim heitzman tim heitzman Apr 13, 2016 6:04 PM in response to Blackberryjack21
    Level 1 (8 points)
    Mac OS X
    Apr 13, 2016 6:04 PM in response to Blackberryjack21

    Have you tried uninstalling InDesign, then reinstalling from Adobe or from disk? Also be sure your fonts are all installed properly for the documents....if the default font for InDesign is not loaded it may crash.

  • by Network 23,

    Network 23 Network 23 Apr 13, 2016 7:29 PM in response to Blackberryjack21
    Level 6 (12,043 points)
    Mac OS X
    Apr 13, 2016 7:29 PM in response to Blackberryjack21

    Blackberryjack21 wrote:

     

    I have just downloaded El Kapitan to my IMac, everything seems to be working ok apart from my Adobe CS5 Indesign suite, I have tried opening an exsisting document & creating a new document but as soon as the document opens it crashes

    I did a web search on this, and there is a thread at the Adobe forums that suggests a soution that's worked for some, which is to turn off Auto Hide Menus in the General preferences in OS X: InDesign crashes at startup