ASE84

Q: ''Sim Not Valid'' on activation screen! *PLEASE HELP*

I have purchased the iPhone 6 64GB Silver from Verizon Wireless. I purchased it on November 18th 2014 and i was able to use the phone under the Verizon Network for 2 days I asked Verizon as ALWAYS to have to Unlocked because i was leaving the country in business trip for a week and therefor i wanted to use my iPhone with the Vodafone Network as i have always done this with the previous iPhone's under Verizon network. When i had my iPhone 5 & iPhone 5S i have called Verizon to have it unlocked and therefor they have done it, but now with the new iPhone 6 they tell me that its a 4G Phone and its already unlocked sir, there is nothing they can do to unlock it any further but in reality the iPhone 6 its Lock to Verizon Wireless Network, according to Apple, and Vodafone they both say that its Locked to Verizon Wireless, that's what it shows in their system. Now i have called Verizon and asked them again to unlock my iPhone which they insist and tell me the same thing over and over even their Manager and Global Team Support including the Supervisors they all say the same thing that the iPhone is Unlocked!!!! Now i have contacted Apple again this time Apple said that it is locked to Verizon is what they see on their computer that this IME#354409063763754  is showing Locked to Verizon once again and again and AGAIN! so who is lying here Apple or Verizon?!? Interesting! one of the Apple costumer care could not believe my story after speaking to 5 different one from Apple and 38 different from Verizon, and there for she decided to call Verizon and find out why aren't they unlocking my device. now, after being on the phone 3 way me Apple care and Verizon for 15min Verizon hangs up the phone on Apples face and tells me I can Not Believe they hang up on my face! interesting huh? Well Apple care then said ill transfer you to Seignior Adviser for further help there is nothing that she could do, but transfer me to much higher grade in helping the costumers. Now the Seignior Adviser couldn't  believe that i had to go through all this and said I'm here to help and i will help, i said sure you will, will see how much you can. Then he tries and tries and in the end NOTHING! since he couldn't do anything he said let me transfer you to much higher which is their Consumer Relations. Now they couldn't believe that i had to go through all this and that they have never heard such story that this had happen to anyone before, there for he was going to help me resolve my issue. Now they have contacted Verizon and Verizon keeps saying the same thing mean while on the Apple system it still shows Locked to Verizon Wireless.

 

Now what they Verizon and Apple did to try and resolve this issue is Connecting my iPhone 6 to iTunes and have it Factory Restore! ok! so i did as i was told,

now after 30 min of restoring the iPhone to factory settings im back to Activation Screen from beginning.

1. Choose Language - English

2. Choose Region - United States

3. Choose Wi-Fi

4. Sim Not Valid!

there is no other options, either go back or retry, and none has worked. I have done the Restore 5 times with and with out sim card  and still same error,

With out the sim card, after choose the Wi-Fi, it says Sim Required, there is no other options only go back and retry.

I put the sim back in and its still says the same

<Back

SIM NOT VALID

The SIM card that you currently have installed in this iPhone s from a carrier that is not Supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

Try Again

Now i cant even go to my home screen what do i do? PLEASE HEP!

I really need to get this iPhone 6 to work, I need help please someone help, they both companies have lied to me Verizon and Apple, and they both not doing a **** thing about it, its been almost 2 months and i haven't been able to enjoy my iPhone, they have got my hard earned $$$$ and they don't send me a new device to have it replaced, I have requested a NEW one since i  have paid for new and they Sorry we cant under their Policy and my 14 money back  is expired, well its expired because of them not me. they keep on pushing and putting me to wait here and there so time went out and me still without a working device yet they have got my money $$$

I really need Help Please any suggestions?

I thank you all very much from the bottom of my heart for taking the time to read and respond to my need.

THANK YOU ALL

 

 

iPhone 6 64GB Silver

Setting - General - About:

Version>                        8.1.2 (12B440)

Model>                          MG642LL/A

Serial Number>              DN*********5MH

IMEI>                          ***********

MEID>                          35440906376375

Modem Firmware>          1.04.00

 

<Personal Information Edited by Host>

iPhone 6, iOS 8.1.2, null

Posted on Sep 3, 2015 7:31 AM

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Q: ''Sim Not Valid'' on activation screen! *PLEASE HELP*

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  • by spire88,

    spire88 spire88 Apr 13, 2016 2:01 PM in response to CSAI108
    Level 1 (14 points)
    Apr 13, 2016 2:01 PM in response to CSAI108

    CSAI108 wrote:

     

    Do you really think they don't have the IMEI of their own phones?

     

    I can see where I was not clear in what i wrote earlier, I have amended in bold for clarity:

     

    If you read the original post, you will see that the best way to achieve your needs is to supply apple with you original purchase receipt and IMEI number of the original phone that you paid for so that they can match your replacement phone with the policy credentials of the original phone. This will not, however, solve your carrier-unlock issue.

     

    Also for clarity, for anyone who reads this particular post without reading previous context:

     

    spire88 wrote:

    I have been clear from the first time you brought it up, that the phones you had problem with were the replacement phones from Apple. It’s not a matter of Apple having the IMEI. It’s a matter of you informing Apple which IMEI you have in your hands that affects you.

     

    As well as the importance of the IMEI of the original phone you actually paid for, so that the IMEI of the replacement phone currently in your hands can match the internationaly policy credentials of the IMEI of the phone you paid for.

  • by CSAI108,

    CSAI108 CSAI108 Apr 13, 2016 5:45 PM in response to spire88
    Level 1 (8 points)
    iPhone
    Apr 13, 2016 5:45 PM in response to spire88

    I think that if you tell people that they need to give Applecare the IMEI of their original phone, in order to get a working replacement that functions overseas, they would think it it ridiculous. They are not amateurs at Apple and are fully aware of what network you are on. Not a very practical solution to this problem

  • by spire88,

    spire88 spire88 Apr 13, 2016 6:04 PM in response to CSAI108
    Level 1 (14 points)
    Apr 13, 2016 6:04 PM in response to CSAI108

    I did not say you "need to". I said that "the best way to achieve your needs is to supply apple with you original purchase receipt and IMEI number of the original phone that you paid for."


    This is something that others who have gone through this, have stated that Apple asks for, otherwise things may not go smoothly. Nothing I have stated is being fabricated or assumed. It is all based on fact from other people who have been through this and shared their experience.

     

    Once you find a customer service representative who understands the situation, Apple will ask you for the order number from the original receipt in order to look up the IMEI. You are welcome to wade through posts in other threads to verify this yourself.

     

    It is your choice whether you choose to believe the things I have taken much time and patience to write, in order to help you with your situation.

  • by spire88,

    spire88 spire88 Apr 13, 2016 6:21 PM in response to CSAI108
    Level 1 (14 points)
    Apr 13, 2016 6:21 PM in response to CSAI108

    CSAI108 said

    "They are not amateurs at Apple and are fully aware of what network you are on."

     

    Your statement makes it clear to me that you are still not understanding what I have been saying all along, and that you are conflating two different issues. I have stated the difference many times, in many different ways, in every response to you in this thread.

     

    Please take the time to re-read, because Apple asking for the order number from the original receipt and for the IMEI of the original phone have nothing to do with the carrier (or as you say "network").

  • by CSAI108,

    CSAI108 CSAI108 Apr 13, 2016 6:39 PM in response to ASE84
    Level 1 (8 points)
    iPhone
    Apr 13, 2016 6:39 PM in response to ASE84

    This is like groundhog day. Such a similar story to mine. (read original post) Today I spoke with an Apple Senior adviser and he said, "yes, your phone is locked to Tracfone" I asked him how my Applecare replacement phone could be replaced to any other than my original carrier, which is Verizon. He told me that my IMEI said Tracfone locked but "he has seen this before and it's really Verizon even though it says Tracfone locked" Seriously, he said that. So I said, hmmm, Apple computers are giving wrong information about IMEI''s? Well , yes, he said. I just know it's Verizon. Then he conferenced in the Verizon Tech onto the call. The Apple tech said my problem was with a Verizon phone and asked the Verizon tech to help. I said it's not a Verizon IMEI, it's Tracfone and Locked. Well, uh, yes he said, that's correct. So the Verizon tech said, yes, she is showing a Verizon phone, so I asked who had the phone before Verizon (my current carrier), she said that is confidential information. I explained that how it was originally found out that this was Tracfone locked was through a Verizon tech who called Apple with my IMEI then found it was Tracfone locked and then called Tracfone and verified the phone and the lock with them. The Verizon tech looked through the notes and said that she saw where that information was verified. So, the Apple tech said that it is a Verizon replacement phone not tracfone. I asked the Verizon to check if my Applecare replacement phone was previously with Verizon, and she said NO!. Still, not a word from the Apple tech. Then the Verizon tech called Tracfone with me on the line, and Tracfone said they don't have any record of my IMEI. Okay, so this is like a spy mystery or something crazy like big tobacco. Suddenly, after months and months of trouble shooting with Apple and Verizon, a Verizon tech calls Apple for me and reveals the reason for my troubles is a locked Tracfone iPhone 6 128gb through Applecare but it's still Verizon's fault. Apple is totally open about the lock and Tracfone. Then Verizon says we don't deal with Tracfone you have to have Apple do it (and back and forth like that) Then, the smoking gun, the IMEI registered to Tracfone's network suddenly disappears from Tracfone's database. I can't even believe I'm telling this story, it's so crazy.

    Previous to that call, a verizon rep was very helpful (didn't know the whole story yet of this phone SIM NOT VALID) and she checked the international settings for me. She said, "wow, you have a profile, an international account etc. you are totally set to travel internationally. This should not be happening"

    Fast forward to continue with the other conversation above....

    So after Tracfone said they don't have my IMEI, the tech said, let me check your international settings. Aha, she says "you don't have anything in your international settings. Nothing. Not even an account or a profile." So, how crazy that my Profile disappeared in 3 hours and any trace of being Globally prepared as well as the IMEI that Tracfone used to have. Really, I'm not making this up. (am I on some hidden camera show????) I used to absolutely LOVE Verizon and Apple. They would bend over backwards to help me. But someone here is covering their tracks.

    Another note: Last night I spoke to a senior Apple advisor (they only give me senior people now, for the most part) and she kept telling me, listen, this is not our issue. We replace phones via Applecare with the same carrier you currently have. She must have said this 10 times. When I sprang in on her that this is a locked Tracfone, she checked the IMEI and verified the lock. What now I asked? Well, that was just a "slip of the tongue on my part" she said. Really, she said that. A slip of the tongue! I normally ignore articles where people say they were lied to, deceived given wrong information intentionally by companies. But there is something big happening here. Wait and see........a big big cover up is happening. Companies don't do this kind of thing unless there is something to hide. Just can't understand why (Verizon) they would risk so much to give people internationally locked phones, which is illegal. Do they think we won't find out once we land outside the USA. Both sides are stonewalling and wait for you to get tired out. Whoever has this problem, keep up the calls, someone with a conscience in one of these companies has to eventually come forward and reveal what they know. Isn't there a whistleblower law or something like that? I pray to God to please help us out. Something criminal is happening.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 13, 2016 7:04 PM in response to CSAI108
    Level 8 (37,992 points)
    Mac OS X
    Apr 13, 2016 7:04 PM in response to CSAI108

    CSAI108 wrote:

     

    I think that if you tell people that they need to give Applecare the IMEI of their original phone, in order to get a working replacement that functions overseas, they would think it it ridiculous. They are not amateurs at Apple and are fully aware of what network you are on. Not a very practical solution to this problem

    So the world doesn't work the way you think it should. Your choice is to whine that it doesn't, or to accept reality and fix the problem.

  • by CSAI108,

    CSAI108 CSAI108 Apr 13, 2016 7:46 PM in response to Lawrence Finch
    Level 1 (8 points)
    iPhone
    Apr 13, 2016 7:46 PM in response to Lawrence Finch

    you sound like the typical Apple crony trying to downplay and simplify everything. I have read all your posts denying people even have this problem. Open your ears, and get off your high horse.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 13, 2016 7:49 PM in response to CSAI108
    Level 8 (37,992 points)
    Mac OS X
    Apr 13, 2016 7:49 PM in response to CSAI108

    I haven't denied people have a problem. But a solution has been posted that works. Your can either use the posted solution, or keep whining. You seem to prefer to whine than to have a working phone. Your choice.

  • by CSAI108,

    CSAI108 CSAI108 Apr 13, 2016 7:55 PM in response to spire88
    Level 1 (8 points)
    iPhone
    Apr 13, 2016 7:55 PM in response to spire88

    you are really not informed enough on this issue, even though its clear you have some tech background. There is not a "magic bullet" question that will solve this because Apple and Verizon change the facts between phone calls. It's too hard to make you understand how this is working, but it is 100% deliberate on both their parts. SIM NOT VALID is like the Zika virus to them. "you have to call Apple" "you have to call Verizon" There is NO reasoning with them, even if the facts are on your side. Read everyone else's posts about this problem. Nobody resolves it. I got the furthest by finding out my phone is a locked Tracfone. My goal is not only to get my phone unlocked but uncover the corruption behind all this. (for my sake and all the others being given the runaround) It would be so easy for these companies to call each other and fix this major problem. But they avoid getting into it at all costs. Even Lying! Hopefully someone from the FCC will see this and I am happy to testify, in detail, to all my experiences.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 13, 2016 7:59 PM in response to CSAI108
    Level 8 (37,992 points)
    Mac OS X
    Apr 13, 2016 7:59 PM in response to CSAI108

    spire88 has told you what to do. Either do it or don't.

  • by CSAI108,

    CSAI108 CSAI108 Apr 13, 2016 8:00 PM in response to Lawrence Finch
    Level 1 (8 points)
    iPhone
    Apr 13, 2016 8:00 PM in response to Lawrence Finch

    do you care, even a speck, about uncovering the reason people are being deliberately given locked phones and then left in the cold. Or is it all about just getting your own problem fixed and hope it never happens again. Then we can just gamble and hope our fix works once we land half way across the globe. Maybe you could start thinking a bit more broadly.

  • by spire88,

    spire88 spire88 Apr 13, 2016 8:05 PM in response to CSAI108
    Level 1 (14 points)
    Apr 13, 2016 8:05 PM in response to CSAI108

    For any future posts to forums, it would help if you had more paragraph breaks, it is very cumbersome to read a long, solid block of text wtihout breaks please.

     

     

    >I asked him how my Applecare replacement phone could be replaced to any other than my original carrier, which is Verizon.

    I told you why.

    Because when an iPhone is damaged or turned in usually due to a hardware issue (let's say cracked screen), they get sent somewhere to be fixed and re-released back out into the market, usually as "replacement phones". Is there a reason you keep asking Apple for an answer you already have?

     

    Someone like you had carrier service with Trackphone, they had a problem with their phone (ie: (cracked screen). It got replaced by a different phone. The original one (cracked screen) got fixed. They reset the operating system but the IMEI for that phone was never carrier-unlocked.

     

    The phone ended up in your hands from Apple Care. NOT Verizon. You could have had AT&T or Sprint or any carrier you wanted to use.

     

    >He told me that my IMEI said Tracfone locked but "he has seen this before and it's really Verizon even though it says Tracfone locked"

    All MVNO’s use the lines of one of the big four network carriers. TracFone uses AT&T, Sprint/T-Mobile, Verizon Wireless and U.S. Cellular, depending on the phone model. In your case the phone is using a Verizon network, but was locked to the Trackfone carrier.

     

    >The Apple tech said my problem was with a Verizon phone and asked the Verizon tech to help.

    They assume the problem is with Verizon because that's the carrier you use. Most customer service reps need to read the original post in order to understand the problem.

     

    >I asked the Verizon to check if my Applecare replacement phone was previously with Verizon, and she said NO!.

    I don't understand why you would even ask this question. She is right. It was with Tracfone, not Verizon.

     

    > a locked Tracfone iPhone 6 128gb through Applecare but it's still Verizon's fault.

    It is not Verizon’s fault. And it is not Apple’s fault. It is not Tracfone’s fault. It is no ones “fault”.

     

    >Just can't understand why (Verizon) they would risk so much to give people internationally locked phones, which is illegal.

    It is clear to me that you have not read what I have said multiple times:

     

    The phone in your hands was never purchased directly from Verizon. The phone in your hands was never purchased directly from Apple. These are the only two scenarios where it would have been sold as carrier-unlocked.

     

    Verizon did not hand you the phone. Apple Care did. This has nothing to do with Verizon. Nothing is illegal.


    Your phone was originally purchased  through Tracfone who had every right to carrier-lock the phone. It simply was never unlocked after being turned in to get fixed. It got fixed, ended up in the pool of phones that work under the Verizon network to be released to a Verizon customer. It’s that simple.

     

    I do not have time to be reading about assumptions and conspiracy theories.


    The sooner you accept the fact that no one is to blame, nothing is illegal, and there is no conspiracy, the sooner you will be able to move on.

     

    I suggested a solution to you Apr 11, 2016 at 8:52 PM

    >”take it back to Apple and get another replacement phone. Only this time, check the IMEI yourself online, to see if it is carrier-locked.

    You want to end up with a carrier-unlocked phone when you walk out of the store. Then if you find it is internationally-locked, you can follow the instructions in the original post.”


  • by CSAI108,

    CSAI108 CSAI108 Apr 13, 2016 8:09 PM in response to CSAI108
    Level 1 (8 points)
    iPhone
    Apr 13, 2016 8:09 PM in response to CSAI108

    So here is the thing, this whole problem about SIM NOT VALID has escalated because Verizon and Apple have turned their backs on the problem deliberately. These potential fixes you, and others, talk about are only good if you have a willing tech on the other end. But they are not interested in helping us. This is what people don't understand. Total denial. Even when I say to Apple that they told me 20 times I have a locked Tracfone Applecare replacement through IMEI lookup, he just says "no the computer is wrong, it's Verizon even though it does say locked Tracfone" Like, just to change the facts like that so they don't get blamed for giving the locked phone. Really, he said that. Do you really think any other reasonable enquiry will yield fruit? of course not. This is why people are pulling their hair out with this problem. The corruption has to be exposed to fix the problem. My IMEI with Tracfone has magically disappeared and so has my international profile and settings with Verizon. Are you getting the picture?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 13, 2016 8:18 PM in response to CSAI108
    Level 8 (37,992 points)
    Mac OS X
    Apr 13, 2016 8:18 PM in response to CSAI108

    It shouldn't happen, and it doesn't happen very often. But other than you, of course, people make mistakes. If someone makes a mistake that affects you, you have my sympathy, but there's nothing I can do about it. It doesn't matter whether I care or not; I don't work for Apple, and I have zero influence over how they do things. And spire88 has posted clear instructions about how to resolve the mistake made by an Apple employee.

  • by spire88,

    spire88 spire88 Apr 13, 2016 8:29 PM in response to CSAI108
    Level 1 (14 points)
    Apr 13, 2016 8:29 PM in response to CSAI108

    Sometimes decisions are made based on how easy it is, or is not, to deal with a client. Regardless, it is time to move on.

     

    Here is what I see:

     

    1) Your phone is no longer linked to Tracfone. Carrier-lock/unlock solved.

    2) No international profile settings with Verizon.

    It is unclear to me if this has to do with the international activation policy that only an Apple engineer can change.

    Regardless, I only see one thing to do:

    Call to ask to speak to an Apple engineer without all the back story, without assumptions, without blame.

     

    Keep it simple and efficient.

     

    The only thing you need to know is whether what the "activation policy" is for the phone in your hand.

     

    No more.

    No less.

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