Q: Not all photos syncing onto my new iPad Pro. Nothing before 2012.

Question

Carolinehastilow

Level 1 (4 points)

Mac OS X

Q: Not all photos syncing onto my new iPad Pro. Nothing before 2012.

When syncing my new iPad Pro to my iMac for the first time not all of the photos in Photo synchronise. It appears to be the older photos that are not coming across.

iPad Pro, iOS 9.3.1

Posted on Apr 1, 2016 1:59 AM

I have this question too

Solved

fimichor

Level 1 (14 points)

A:

I have exactly the same issue!

Spent around two hours with higher level phone support on the weekend and this problem was not resolved after various solutions tried. Syncs perfectly with old iPad2 by the way. All photos older than mid 2012 are not syncing across, everything after this date is fine.

Issue has now been escalated and they are working on a solution .... I'll,let you know the outcome!

Posted on Apr 10, 2016 5:23 AM

Q: Not all photos syncing onto my new iPad Pro. Nothing before 2012.

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by braden85,

braden85 Apr 2, 2016 12:54 PM in response to Carolinehastilow
Community Specialists

Apr 2, 2016 12:54 PM in response to Carolinehastilow
Hey Carolinehastilow,

I see that you are having some issues with photo syncing and would like some troubleshooting suggestions for this issue. The first thing that comes to mind would be to attempt to reset your photo syncing from iTunes using the steps in this article:
Turn off iTunes syncing
If you don't want the synced photos on your iPhone, iPad, or iPod touch anymore, turn off syncing in iTunes and they'll be removed from your device. You can turn off syncing for some of your photo albums or all of them at once.
Stop syncing all photos

Open iTunes on your computer and connect your iPhone, iPad, or iPod touch.

Click on the device icon in iTunes.

Click Photos.

Deselect "Sync Photos" then click "Remove photos."

Click Apply.

Learn how to delete photos and videos synced from iTunes when you can't access the originals.
Keep your photos safely stored and up to date on all your devices - Apple Support
https://support.apple.com/en-us/HT201313

Take care, and thanks for visiting the Apple Support Communities.
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by Carolinehastilow,

Carolinehastilow Apr 3, 2016 2:27 AM in response to braden85
Level 1 (4 points)

Mac OS X

Apr 3, 2016 2:27 AM in response to braden85

TThanks for responding. Perhaps I didn't phrase my question correctly. I don't want to remove the photos from my iPad, when I synchronised my iPad only some of my photo's and not my whole photo library show on the iPad, even though the whole library does show on my other devices synced to this iMac.
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by Carolinehastilow,

Carolinehastilow Apr 11, 2016 12:22 AM in response to fimichor
Level 1 (4 points)

Mac OS X

Apr 11, 2016 12:22 AM in response to fimichor

TThanks for your reply and for escalating the issue. Hopefully it won't be too long before they resolve it.
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by fimichor,

fimichor Apr 14, 2016 2:45 AM in response to Carolinehastilow
Level 1 (14 points)

Apr 14, 2016 2:45 AM in response to Carolinehastilow

As soon as I find out the solution an /or get a reply, I will post it here.
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by fimichor,

fimichor Apr 14, 2016 2:48 AM in response to fimichor
Level 1 (14 points)

Apr 14, 2016 2:48 AM in response to fimichor

Not solved yet!
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Accepted Answer · Apr 10, 2016 5:23 AM

fimichor

Level 1 (14 points)

Apr 10, 2016 5:23 AM in response to Carolinehastilow

I have exactly the same issue!

Spent around two hours with higher level phone support on the weekend and this problem was not resolved after various solutions tried. Syncs perfectly with old iPad2 by the way. All photos older than mid 2012 are not syncing across, everything after this date is fine.

Issue has now been escalated and they are working on a solution .... I'll,let you know the outcome!

Q: Not all photos syncing onto my new iPad Pro. Nothing before 2012.

All replies Helpful answers

by braden85,

Turn off iTunes syncing

Stop syncing all photos

by Carolinehastilow,

by fimichor,Solvedanswer

by Carolinehastilow,

by fimichor,

by fimichor,

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