HT201060: Family Sharing

Learn about Family Sharing
marctravis
Level 1 (4 points)
iCloud

Q: Why does my spouse keep getting signed out of Family Sharing?

I will get a notification that my spouse has left Family Sharing and 'you will no longer have access to purchases made by' my spouse. Neither of us was even using our iPhone either time. We had recently had to call technical support to request a refund for something, but no other contact with them. When this happened a week ago, I sent a new invitation and we signed my spouse up again, but now it happened again. It's starting to get annoying.

iPhone 6s

Posted on Apr 13, 2016 7:38 PM

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marctravis

Q: Why does my spouse keep getting signed out of Family Sharing?

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  • by fromsouth,

    fromsouth fromsouth Apr 14, 2016 5:06 AM in response to marctravis
    Level 5 (4,801 points)
    iCloud
    Apr 14, 2016 5:06 AM in response to marctravis

    Just a guess, but check if one of you enabled two factor authentication and turn it off if you did.

    if that is not it, make sure every time you are(both of you) requested to enter apple id password on devices you do it right on the first time and do not press cancel.