dean1959

Q: safari freezing

I loaded El Capitan, now when I am using safri it works ok for a couple of minutes, and then pages freeze, especially if I go to a link from a page. Any ideas?

MacBook Pro

Posted on Apr 14, 2016 4:54 AM

Close

Q: safari freezing

  • All replies
  • Helpful answers

Page 1 Next
  • by thunderzzz,Helpful

    thunderzzz thunderzzz Apr 14, 2016 5:50 AM in response to dean1959
    Level 6 (8,379 points)
    Notebooks
    Apr 14, 2016 5:50 AM in response to dean1959

    Try to reset Safari settings:

    1.Open Safari

    2. Click on Safari menu at the top(to the right from the Apple logo)

    3. Select preferences/privacy tab

    4. Click on Remove all website data

    5. Close Safari.

    Delete Safari cache files:

    1. Click on finder

    2. Look for GO menu at the top

    3. click on GO and hold down the option key. This will show user library folder.

    4. Click on Library and look for Caches folder

    5. In caches folder open com.apple.Safari folder

    6. Move to trash Cache.db file.

    This should solve the issue. If it will not help try to turn off Safari extentions

    1.Open Safari

    2. Click on Safari menu at the top(to the right from the Apple logo)

    3. Select preferences

    4. Find extentions tab

    5. Turn off all the extentions

    6. Relauch Safari

  • by dean1959,

    dean1959 dean1959 Apr 14, 2016 5:49 AM in response to thunderzzz
    Level 1 (4 points)
    Notebooks
    Apr 14, 2016 5:49 AM in response to thunderzzz

    This has helped just a little, it took longer for the freezing the happen. My Mac is also just really slow at everything now (wasn'r as slow before El Capitan)

  • by thunderzzz,Helpful

    thunderzzz thunderzzz Apr 15, 2016 7:14 AM in response to dean1959
    Level 6 (8,379 points)
    Notebooks
    Apr 15, 2016 7:14 AM in response to dean1959

    Run this test and post its results here.

    http://www.etresoft.com/etrecheck

  • by dean1959,

    dean1959 dean1959 Apr 14, 2016 6:40 AM in response to thunderzzz
    Level 1 (4 points)
    Notebooks
    Apr 14, 2016 6:40 AM in response to thunderzzz

    ran the report, Mac freezes when I try to print to pdf or share. not sure what to do

  • by thunderzzz,

    thunderzzz thunderzzz Apr 14, 2016 6:44 AM in response to dean1959
    Level 6 (8,379 points)
    Notebooks
    Apr 14, 2016 6:44 AM in response to dean1959

    Try restarting your Mac in Safe mode:

    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    Shut down your Mac and turn it back on after about 30 seconds

  • by dean1959,

    dean1959 dean1959 Apr 14, 2016 6:46 AM in response to thunderzzz
    Level 1 (4 points)
    Notebooks
    Apr 14, 2016 6:46 AM in response to thunderzzz

    do i then try to run the report again? Thanks for all the help

  • by thunderzzz,

    thunderzzz thunderzzz Apr 14, 2016 6:49 AM in response to dean1959
    Level 6 (8,379 points)
    Notebooks
    Apr 14, 2016 6:49 AM in response to dean1959

    Yes. Try to run the scan one more time and paste report results here.

  • by dean1959,

    dean1959 dean1959 Apr 14, 2016 6:51 AM in response to thunderzzz
    Level 1 (4 points)
    Notebooks
    Apr 14, 2016 6:51 AM in response to thunderzzz

    is it normal to take a long time to start up in safe mode? Bar has stopped at around 75% load up mark for a long while now?

  • by dean1959,

    dean1959 dean1959 Apr 14, 2016 7:20 AM in response to dean1959
    Level 1 (4 points)
    Notebooks
    Apr 14, 2016 7:20 AM in response to dean1959

    EtreCheck version: 2.9.11 (264)

    Report generated 2016-04-14 10:18:26

    Download EtreCheck from https://etrecheck.com

    Runtime 3:54

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: No problem - just checking

     

    Hardware Information:

        MacBook Pro (13-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Check Battery - Cycle count = 416

     

    Video Information:

        Intel HD Graphics 3000

            Color LCD 1280 x 800

     

    System Software:

        OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

     

    Disk Information:

        Hitachi HTS545032B9A302 disk0 : (320.07 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 318.84 GB (53.07 GB free)

                Core Storage: disk0s2 319.21 GB Online

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Anywhere

     

    Adware:

        ~/Library/LaunchAgents/Javeview.update.plist

        ~/Library/LaunchAgents/Manroling.update.plist

        ~/Library/LaunchAgents/Otwexplain.AppVemoral.plist

        ~/Library/LaunchAgents/Otwexplain.btvlit.plist

        ~/Library/LaunchAgents/Otwexplain.dolnwoad.plist

        ~/Library/LaunchAgents/Otwexplain.uadpte.plist

        ~/Library/LaunchAgents/Perfetnight.AppVemoral.plist

        ~/Library/LaunchAgents/Perfetnight.btvlit.plist

        ~/Library/LaunchAgents/Perfetnight.dolnwoad.plist

        ~/Library/LaunchAgents/Perfetnight.uadpte.plist

        ~/Library/LaunchAgents/Swissfist.AppVemoral.plist

        ~/Library/LaunchAgents/Swissfist.btvlit.plist

        ~/Library/LaunchAgents/Swissfist.dolnwoad.plist

        ~/Library/LaunchAgents/Swissfist.uadpte.plist

        14 adware files found. [Remove]

     

    Kernel Extensions:

            /Library/Extensions

        [loaded]    com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-04-06) [Support]

        [loaded]    com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-04-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxDrv (4.1.2 - 2016-04-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.1.2 - 2016-04-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.1.2 - 2016-04-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxUSB (4.1.2 - 2016-04-06) [Support]

     

    Startup Items:

        VirtualBox: Path: /Library/StartupItems/VirtualBox

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    163 Apple tasks

        [running]    67 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    158 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents:

        [running]    com.activemindtechnology.GameGolfLauncher.plist (2014-04-29) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-13) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-11-15) [Support]

        [running]    com.sophos.uiserver.plist (2016-04-06) [Support]

        [failed]    com.tvmobili.artwork.plist (2014-12-30) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-13) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-04-05) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-11-15) [Support]

        [running]    com.sophos.common.servicemanager.plist (2016-04-06) [Support]

        [failed]    com.tvmobili.tvmobilisvcd.plist (2014-12-30) [Support]

     

    User Launch Agents:

        [not loaded]    Javeview.update.plist (2016-03-31) Adware!  [Remove]

        [failed]    Manroling.update.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Otwexplain.AppVemoral.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Otwexplain.btvlit.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Otwexplain.dolnwoad.plist (2016-03-31) Adware!  [Remove]

        [failed]    Otwexplain.uadpte.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Perfetnight.AppVemoral.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Perfetnight.btvlit.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Perfetnight.dolnwoad.plist (2016-03-31) Adware!  [Remove]

        [failed]    Perfetnight.uadpte.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Swissfist.AppVemoral.plist (2016-04-01) Adware!  [Remove]

        [loaded]    Swissfist.btvlit.plist (2016-04-01) Adware!  [Remove]

        [loaded]    Swissfist.dolnwoad.plist (2016-04-01) Adware!  [Remove]

        [failed]    Swissfist.uadpte.plist (2016-04-01) Adware!  [Remove]

        [loaded]    com.adobe.ARM.[...].plist (2011-12-14) [Support]

        [running]    com.amazon.music.plist (2016-02-17) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

        [loaded]    com.divx.agent.postinstall.plist (2012-04-29) [Support]

        [running]    com.dtv.vgconnect.plist (2015-05-21) [Support]

        [loaded]    com.dtv.vgconnect.uninstall.plist (2015-09-15) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [running]    com.nds.pcshow.plist (2014-03-26) [Support]

        [loaded]    com.nds.pcshow.uninstall.plist (2014-07-20) [Support]

        [loaded]    com.pia.pia_manager.plist (2016-04-07) [Support]

        [not loaded]    org.virtualbox.vboxwebsrv.plist (2012-09-01) [Support]

     

     

    Other Apps:

        [running]    com.etresoft.EtreCheck.64032

        [running]    com.sophos.autoupdate

        [running]    com.sophos.configuration

        [running]    com.sophos.intercheck

        [running]    com.sophos.notification

        [running]    com.sophos.scan

        [running]    com.sophos.sxld

        [running]    com.sophos.webd

        [loaded]    421 Apple tasks

        [running]    176 Apple tasks

     

    Internet Plug-ins:

        Google Earth Web Plug-in: 7.1 (2013-07-12) [Support]

        Default Browser: 601 - SDK 10.11 (2016-03-12)

        Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]

        npg: 4482 (2011-11-18) [Support]

        OVSHelper: 1.1 (2012-01-17) [Support]

        AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

        FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

        DivXBrowserPlugin: 2.2 (2012-01-17) [Support]

        Silverlight: 5.1.10411.0 - SDK 10.6 (2012-05-09) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-12)

        Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-01)

        PepperFlashPlayer: 21.0.0.213 - SDK 10.6 (2016-04-14) [Support]

        AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

        SharePointBrowserPlugin: 14.2.2 - SDK 10.6 (2012-05-14) [Support]

        JavaAppletPlugin: Java 8 Update 45 (2015-05-22) Check version

     

    User internet Plug-ins:

        thinkorswim plugin_x86_64: thinkorswim_x86_64 1.0.0.0 - SDK 10.7 (2016-02-04) [Support]

        tossc plugin_x86_64: TOS Sharing Center plugin_x86_64 1.0.0.0 - SDK 10.7 (2016-02-04) [Support]

        OctoshapeWeb: 1.0 - SDK 10.8 (2015-09-15) [Support]

        RealPlayer Plugin: Unknown

     

    Safari Extensions:

        DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (2012-04-29)

     

    3rd Party Preference Panes:

        DivX (2012-01-17) [Support]

        Flash Player (2016-04-05) [Support]

        Flip4Mac WMV (2011-06-30) [Support]

        Java (2015-05-22) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

            16%    mds

             4%    mdworker(10)

             4%    WindowServer

             3%    mds_stores

             2%    kernel_task

     

    Top Processes by Memory:

        922 MB    kernel_task

        393 MB    mdworker(10)

        246 MB    com.apple.WebKit.WebContent

        213 MB    SophosScanD

        197 MB    InterCheck

     

    Virtual Memory Information:

        8.48 GB    Free RAM

        7.52 GB    Used RAM (2.12 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Apr 14, 2016, 10:05:03 AM    Self test - passed

        Apr 14, 2016, 08:08:10 AM    /Library/Logs/DiagnosticReports/Safari_2016-04-14-080810_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        Apr 14, 2016, 07:42:04 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-14-074204_[r edacted].cpu_resource.diag [Details]

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

        Apr 13, 2016, 10:57:45 AM    /Library/Logs/DiagnosticReports/SophosAutoUpdate_2016-04-13-105745_[redacted].c rash

            /Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate

        Apr 13, 2016, 08:30:54 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-13-083054_[r edacted].cpu_resource.diag [Details]

        Apr 12, 2016, 11:59:34 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-04-12-235934_[redac ted].crash

            /Users/USER/Library/NDSPCShowServer/NDSPCShowServer.bundle/Contents/MacOS/PCSho wServerPMWrapper

        Apr 12, 2016, 05:36:46 PM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-173646_[redact ed].crash

            /Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

        Apr 12, 2016, 04:58:29 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-12-165829_[r edacted].cpu_resource.diag [Details]

        Apr 12, 2016, 02:25:59 PM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-142559_[redact ed].crash

        Apr 12, 2016, 01:39:45 PM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-133945_[redact ed].crash

        Apr 12, 2016, 12:31:45 PM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-123145_[redact ed].crash

        Apr 12, 2016, 10:24:33 AM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-102433_[redact ed].crash

  • by dean1959,

    dean1959 dean1959 Apr 14, 2016 7:35 AM in response to thunderzzz
    Level 1 (4 points)
    Notebooks
    Apr 14, 2016 7:35 AM in response to thunderzzz

    EtreCheck version: 2.9.11 (264)

    Report generated 2016-04-14 10:18:26

    Download EtreCheck from https://etrecheck.com

    Runtime 3:54

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: No problem - just checking

     

    Hardware Information:

        MacBook Pro (13-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Check Battery - Cycle count = 416

     

    Video Information:

        Intel HD Graphics 3000

            Color LCD 1280 x 800

     

    System Software:

        OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

     

    Disk Information:

        Hitachi HTS545032B9A302 disk0 : (320.07 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 318.84 GB (53.07 GB free)

                Core Storage: disk0s2 319.21 GB Online

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Anywhere

     

    Adware:

        ~/Library/LaunchAgents/Javeview.update.plist

        ~/Library/LaunchAgents/Manroling.update.plist

        ~/Library/LaunchAgents/Otwexplain.AppVemoral.plist

        ~/Library/LaunchAgents/Otwexplain.btvlit.plist

        ~/Library/LaunchAgents/Otwexplain.dolnwoad.plist

        ~/Library/LaunchAgents/Otwexplain.uadpte.plist

        ~/Library/LaunchAgents/Perfetnight.AppVemoral.plist

        ~/Library/LaunchAgents/Perfetnight.btvlit.plist

        ~/Library/LaunchAgents/Perfetnight.dolnwoad.plist

        ~/Library/LaunchAgents/Perfetnight.uadpte.plist

        ~/Library/LaunchAgents/Swissfist.AppVemoral.plist

        ~/Library/LaunchAgents/Swissfist.btvlit.plist

        ~/Library/LaunchAgents/Swissfist.dolnwoad.plist

        ~/Library/LaunchAgents/Swissfist.uadpte.plist

        14 adware files found. [Remove]

     

    Kernel Extensions:

            /Library/Extensions

        [loaded]    com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-04-06) [Support]

        [loaded]    com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-04-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxDrv (4.1.2 - 2016-04-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.1.2 - 2016-04-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.1.2 - 2016-04-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxUSB (4.1.2 - 2016-04-06) [Support]

     

    Startup Items:

        VirtualBox: Path: /Library/StartupItems/VirtualBox

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    163 Apple tasks

        [running]    67 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    158 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents:

        [running]    com.activemindtechnology.GameGolfLauncher.plist (2014-04-29) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-13) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-11-15) [Support]

        [running]    com.sophos.uiserver.plist (2016-04-06) [Support]

        [failed]    com.tvmobili.artwork.plist (2014-12-30) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-13) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-04-05) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-11-15) [Support]

        [running]    com.sophos.common.servicemanager.plist (2016-04-06) [Support]

        [failed]    com.tvmobili.tvmobilisvcd.plist (2014-12-30) [Support]

     

    User Launch Agents:

        [not loaded]    Javeview.update.plist (2016-03-31) Adware!  [Remove]

        [failed]    Manroling.update.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Otwexplain.AppVemoral.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Otwexplain.btvlit.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Otwexplain.dolnwoad.plist (2016-03-31) Adware!  [Remove]

        [failed]    Otwexplain.uadpte.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Perfetnight.AppVemoral.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Perfetnight.btvlit.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Perfetnight.dolnwoad.plist (2016-03-31) Adware!  [Remove]

        [failed]    Perfetnight.uadpte.plist (2016-03-31) Adware!  [Remove]

        [loaded]    Swissfist.AppVemoral.plist (2016-04-01) Adware!  [Remove]

        [loaded]    Swissfist.btvlit.plist (2016-04-01) Adware!  [Remove]

        [loaded]    Swissfist.dolnwoad.plist (2016-04-01) Adware!  [Remove]

        [failed]    Swissfist.uadpte.plist (2016-04-01) Adware!  [Remove]

        [loaded]    com.adobe.ARM.[...].plist (2011-12-14) [Support]

        [running]    com.amazon.music.plist (2016-02-17) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

        [loaded]    com.divx.agent.postinstall.plist (2012-04-29) [Support]

        [running]    com.dtv.vgconnect.plist (2015-05-21) [Support]

        [loaded]    com.dtv.vgconnect.uninstall.plist (2015-09-15) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [running]    com.nds.pcshow.plist (2014-03-26) [Support]

        [loaded]    com.nds.pcshow.uninstall.plist (2014-07-20) [Support]

        [loaded]    com.pia.pia_manager.plist (2016-04-07) [Support]

        [not loaded]    org.virtualbox.vboxwebsrv.plist (2012-09-01) [Support]

     

     

    Other Apps:

        [running]    com.etresoft.EtreCheck.64032

        [running]    com.sophos.autoupdate

        [running]    com.sophos.configuration

        [running]    com.sophos.intercheck

        [running]    com.sophos.notification

        [running]    com.sophos.scan

        [running]    com.sophos.sxld

        [running]    com.sophos.webd

        [loaded]    421 Apple tasks

        [running]    176 Apple tasks

     

    Internet Plug-ins:

        Google Earth Web Plug-in: 7.1 (2013-07-12) [Support]

        Default Browser: 601 - SDK 10.11 (2016-03-12)

        Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]

        npg: 4482 (2011-11-18) [Support]

        OVSHelper: 1.1 (2012-01-17) [Support]

        AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

        FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

        DivXBrowserPlugin: 2.2 (2012-01-17) [Support]

        Silverlight: 5.1.10411.0 - SDK 10.6 (2012-05-09) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-12)

        Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-01)

        PepperFlashPlayer: 21.0.0.213 - SDK 10.6 (2016-04-14) [Support]

        AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

        SharePointBrowserPlugin: 14.2.2 - SDK 10.6 (2012-05-14) [Support]

        JavaAppletPlugin: Java 8 Update 45 (2015-05-22) Check version

     

    User internet Plug-ins:

        thinkorswim plugin_x86_64: thinkorswim_x86_64 1.0.0.0 - SDK 10.7 (2016-02-04) [Support]

        tossc plugin_x86_64: TOS Sharing Center plugin_x86_64 1.0.0.0 - SDK 10.7 (2016-02-04) [Support]

        OctoshapeWeb: 1.0 - SDK 10.8 (2015-09-15) [Support]

        RealPlayer Plugin: Unknown

     

    Safari Extensions:

        DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (2012-04-29)

     

    3rd Party Preference Panes:

        DivX (2012-01-17) [Support]

        Flash Player (2016-04-05) [Support]

        Flip4Mac WMV (2011-06-30) [Support]

        Java (2015-05-22) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

            16%    mds

             4%    mdworker(10)

             4%    WindowServer

             3%    mds_stores

             2%    kernel_task

     

    Top Processes by Memory:

        922 MB    kernel_task

        393 MB    mdworker(10)

        246 MB    com.apple.WebKit.WebContent

        213 MB    SophosScanD

        197 MB    InterCheck

     

    Virtual Memory Information:

        8.48 GB    Free RAM

        7.52 GB    Used RAM (2.12 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Apr 14, 2016, 10:05:03 AM    Self test - passed

        Apr 14, 2016, 08:08:10 AM    /Library/Logs/DiagnosticReports/Safari_2016-04-14-080810_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        Apr 14, 2016, 07:42:04 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-14-074204_[r edacted].cpu_resource.diag [Details]

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

        Apr 13, 2016, 10:57:45 AM    /Library/Logs/DiagnosticReports/SophosAutoUpdate_2016-04-13-105745_[redacted].c rash

            /Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate

        Apr 13, 2016, 08:30:54 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-13-083054_[r edacted].cpu_resource.diag [Details]

        Apr 12, 2016, 11:59:34 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-04-12-235934_[redac ted].crash

            /Users/USER/Library/NDSPCShowServer/NDSPCShowServer.bundle/Contents/MacOS/PCSho wServerPMWrapper

        Apr 12, 2016, 05:36:46 PM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-173646_[redact ed].crash

            /Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

        Apr 12, 2016, 04:58:29 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-12-165829_[r edacted].cpu_resource.diag [Details]

        Apr 12, 2016, 02:25:59 PM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-142559_[redact ed].crash

        Apr 12, 2016, 01:39:45 PM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-133945_[redact ed].crash

        Apr 12, 2016, 12:31:45 PM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-123145_[redact ed].crash

        Apr 12, 2016, 10:24:33 AM    /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-102433_[redact ed].crash

  • by thunderzzz,

    thunderzzz thunderzzz Apr 15, 2016 1:56 AM in response to dean1959
    Level 6 (8,379 points)
    Notebooks
    Apr 15, 2016 1:56 AM in response to dean1959

    Wow. Tons of adware has lurked into your system somehow.

    Follow the instructions on this web page  in order to manually remove adware from your mac: https://support.apple.com/en-us/HT203987

    You may also find adware removal guide on this page http://www.thesafemac.com/arg-identification/

    If you do not want to remove adware manually use this anti malware tool in order to scan and remove it: https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social


  • by dean1959,

    dean1959 dean1959 Apr 15, 2016 6:31 AM in response to thunderzzz
    Level 1 (4 points)
    Notebooks
    Apr 15, 2016 6:31 AM in response to thunderzzz

    Thanks Thunderzzz. I read the 2 links for manually removing, to be honest all way beyond me lol. So I tried using the link for malwarebytes. This identified quite a few, and I click on the remove selected items tab. It asks to restart the Mac which I would imagine is very normal, but when I scan again nothing has been removed. I also notice the trash stays empty through the process. Any ideas?

  • by thunderzzz,

    thunderzzz thunderzzz Apr 15, 2016 6:35 AM in response to dean1959
    Level 6 (8,379 points)
    Notebooks
    Apr 15, 2016 6:35 AM in response to dean1959

    How do you know nothing has been removed?

  • by dean1959,

    dean1959 dean1959 Apr 15, 2016 6:40 AM in response to thunderzzz
    Level 1 (4 points)
    Notebooks
    Apr 15, 2016 6:40 AM in response to thunderzzz

    This is what shows up each time I scan and re start

     

     

    Untitled.jpg

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