Emilytida

Q: Mac constantly force restarting in the middle of Mac use

Hello,

 

My Macbook air constantly restarts in the middle of using it. It usually has been happening 1-2x/day, for the past 2 weeks. It doesn't seem to happen when I have a particular application open or when I'm doing a certain activity, as far as I'm concerned. When it shuts down, the screen looks like the image below. I also have the text in the report that I sent to Apple every time it occurs, if that helps. What do you think is causing this?

 

IMG_9105.JPG

MacBook Air (11-inch, Early 2014), OS X Yosemite (10.10.4)

Posted on Apr 14, 2016 7:24 AM

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Q: Mac constantly force restarting in the middle of Mac use

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  • by Limnos,Helpful

    Limnos Limnos Apr 14, 2016 7:37 AM in response to Emilytida
    Level 9 (54,292 points)
    Mac OS X
    Apr 14, 2016 7:37 AM in response to Emilytida

    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - https://support.apple.com/HT200553

     

    OS X Yosemite: If your Mac restarts and a message appears - https://support.apple.com/kb/PH18791

     

    How to troubleshoot a kernel panic - http://www.macworld.com/article/2027201/how-to-troubleshoot-a-kernel-panic.html

  • by Emilytida,

    Emilytida Emilytida Apr 14, 2016 7:37 AM in response to Limnos
    Level 1 (4 points)
    Notebooks
    Apr 14, 2016 7:37 AM in response to Limnos

    Thank you so much! I will try that!

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Apr 14, 2016 8:15 AM in response to Emilytida
    Level 9 (52,516 points)
    Mac OS X
    Apr 14, 2016 8:15 AM in response to Emilytida

    Log and post the kernel panic per these instructions:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 14, 2016 12:28 PM in response to Emilytida
    Level 10 (208,000 points)
    Applications
    Apr 14, 2016 12:28 PM in response to Emilytida

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 14, 2016 12:40 PM in response to Linc Davis
    Level 9 (52,516 points)
    Mac OS X
    Apr 14, 2016 12:40 PM in response to Linc Davis

    Linc Davis wrote:

    Please don’t post other kinds of diagnostic report.

    Why not?

     

    Ciao.