39Larry

Q: Need help upgrading from 10.7.5 to El Capitan

I've downloaded  both El Capitan.dmg and Osxupdcombo 10.11.4.dmg to my MacBook Pro Mid 2010 model. When trying to install, each gives me the message that OS X 10.11 is needed before install can complete. I've searched for this version without success. What should I do?

 

Thanks for your advice.

MacBook, Mac OS X (10.7.5)

Posted on Apr 14, 2016 3:06 PM

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Q: Need help upgrading from 10.7.5 to El Capitan

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  • by Niel,

    Niel Niel Apr 14, 2016 3:08 PM in response to 39Larry
    Level 10 (311,930 points)
    Apr 14, 2016 3:08 PM in response to 39Larry

    Download it from the Mac App Store.

     

    (141532)

  • by theratter,

    theratter theratter Apr 14, 2016 3:17 PM in response to 39Larry
    Level 4 (3,907 points)
    Desktops
    Apr 14, 2016 3:17 PM in response to 39Larry

    Upgrading to El Capitan

     

    You can upgrade to El Capitan from Lion or directly from Snow Leopard. El Capitan can be downloaded from the Mac App Store for FREE.

     

    To upgrade to El Capitan you must have Snow Leopard 10.6.8 or Lion installed. Download El Capitan from the App Store. Sign in using your Apple ID. El Capitan is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.

     

          Macs that can be upgraded to OS X El Capitan

     

     

             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later

             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later

             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later

             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later

             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later

             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later

             7. Xserve (Early 2009) - Model Identifier 3,1 or later

     

    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.

     

         Are my applications compatible?

     

             See App Compatibility Table - RoaringApps


    Basic Steps for Upgrading OS X

    Basic Steps to Follow for a Clean Install of OS X Lion and Later


    Follow the instructions in this article to upgrade to El Capitan: Upgrade to OS X El Capitan.

  • by 39Larry,

    39Larry 39Larry Apr 14, 2016 3:17 PM in response to Niel
    Level 1 (4 points)
    Mac OS X
    Apr 14, 2016 3:17 PM in response to Niel

    That's where the two downloads came from.

  • by theratter,

    theratter theratter Apr 14, 2016 3:27 PM in response to 39Larry
    Level 4 (3,907 points)
    Desktops
    Apr 14, 2016 3:27 PM in response to 39Larry

    One is over 6 GBs. The one you have is under 2 GBs. Search for Install OS X in the App Store's search field.

  • by 39Larry,

    39Larry 39Larry Apr 14, 2016 3:36 PM in response to theratter
    Level 1 (4 points)
    Mac OS X
    Apr 14, 2016 3:36 PM in response to theratter

    I have OSX 10.7.5 on the MacBook Pro already. The downloads that won't install came from the App Store.

  • by pinkstones,Helpful

    pinkstones pinkstones Apr 14, 2016 4:26 PM in response to 39Larry
    Level 5 (4,209 points)
    Safari
    Apr 14, 2016 4:26 PM in response to 39Larry

    39Larry wrote:

     

    I have OSX 10.7.5 on the MacBook Pro already. The downloads that won't install came from the App Store.

     

    You can't download the 10.11.4 update because you need to already be running El Capitan first.  10.11.4 is an update, not an upgrade.  What are you clicking on in the App Store to download El Capitan proper?

  • by Barney-15E,Helpful

    Barney-15E Barney-15E Apr 14, 2016 4:26 PM in response to 39Larry
    Level 8 (49,747 points)
    Mac OS X
    Apr 14, 2016 4:26 PM in response to 39Larry

    There isn't an El Capitan.dmg. You could not have possibly downloaded that from the App Store.

    You can download and Install OS X El Capitan app from the Mac App Store. There is no need for the Combo Update unless you downloaded that installer many months ago.

     

    The Apple Downloads site is not the App Store. Use the Apple Menu, App Store… command.

  • by 39Larry,

    39Larry 39Larry Apr 14, 2016 4:26 PM in response to Barney-15E
    Level 1 (4 points)
    Mac OS X
    Apr 14, 2016 4:26 PM in response to Barney-15E

    You and Pinkstones are getting me pointed in the right direction, I think. What seems to be happening is that I need the original version of El Capitan and what's available on the App Store is 10.11.4. Perhaps the best solution is to go to the Genius Bar and have them install it.

  • by Barney-15E,

    Barney-15E Barney-15E Apr 14, 2016 4:31 PM in response to 39Larry
    Level 8 (49,747 points)
    Mac OS X
    Apr 14, 2016 4:31 PM in response to 39Larry

    39Larry wrote:

     

    You and Pinkstones are getting me pointed in the right direction, I think. What seems to be happening is that I need the original version of El Capitan and what's available on the App Store is 10.11.4. Perhaps the best solution is to go to the Genius Bar and have them install it.

    The only version available is the most current version.

    Is there a reason you need 10.11.0?

  • by 39Larry,

    39Larry 39Larry Apr 14, 2016 4:43 PM in response to Barney-15E
    Level 1 (4 points)
    Mac OS X
    Apr 14, 2016 4:43 PM in response to Barney-15E

    Only because that's message that keeps coming up when I try to install.

  • by Barney-15E,

    Barney-15E Barney-15E Apr 14, 2016 4:46 PM in response to 39Larry
    Level 8 (49,747 points)
    Mac OS X
    Apr 14, 2016 4:46 PM in response to 39Larry

    Try to install what? The update you downloaded that we already told you was unnecessary?

  • by pinkstones,

    pinkstones pinkstones Apr 14, 2016 4:48 PM in response to 39Larry
    Level 5 (4,209 points)
    Safari
    Apr 14, 2016 4:48 PM in response to 39Larry

    39Larry wrote:

     

    You and Pinkstones are getting me pointed in the right direction, I think. What seems to be happening is that I need the original version of El Capitan and what's available on the App Store is 10.11.4. Perhaps the best solution is to go to the Genius Bar and have them install it.

     

    If you're running Lion, when you go to the App Store to download El Capitan, it shouldn't be giving you 10.11.4 because you're not already using El Capitan.  Can you take a screenshot of what you're clicking on in the App Store?

  • by Barney-15E,Solvedanswer

    Barney-15E Barney-15E Apr 14, 2016 4:55 PM in response to pinkstones
    Level 8 (49,747 points)
    Mac OS X
    Apr 14, 2016 4:55 PM in response to pinkstones

    If you're running Lion, when you go to the App Store to download El Capitan, it shouldn't be giving you 10.11.4

    Yes, it will. The most current version is the only one available. No matter what you start with, that will be installed.

  • by pinkstones,

    pinkstones pinkstones Apr 14, 2016 5:21 PM in response to Barney-15E
    Level 5 (4,209 points)
    Safari
    Apr 14, 2016 5:21 PM in response to Barney-15E

    Barney-15E wrote:

     

    If you're running Lion, when you go to the App Store to download El Capitan, it shouldn't be giving you 10.11.4

    Yes, it will. The most current version is the only one available. No matter what you start with, that will be installed.

     

    I wasn't aware of that.  I thought if you didn't already have that OS installed, it wouldn't give you the update, it would give you the installer for the actual OS so you can upgrade.  I mean, how else can people upgrade their systems if all that's available is the update, and you can't install the update if you're not already running it?

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