denyfromny

Q: new magic keyboard working but bluetooth says no keyboard found.

Imac 2008  2.66 GHz Intel Core 2 Duo,  4GB 800MHz DDR2 SDRAM   OSXEl Capitan  10.11.3.   computer checked out at genius bar 3/9/16 ok but keyboard & mouse problems so I purchased the magic mouse & keyboard which seem to be working well.  after 5 weeks the computer didn't seem to be consistently responsive to mouse.  went to system preferences & mouse and said battery 44% so I recharged yesterday.  So far that seems to be ok now.

 

Decided to check battery on keyboard which is working fine but  there is no display under system preferences/keyboard that includes the battery status.

I went to bluetooth & it searches & keeps saying "no keyboard found be sure battery is installed properly & its turned on"  the battery is factory installed & it is working.  It is on.

 

I charged it last night anyway on assumption maybe it was getting on the low side since purchased same time as the mouse.  I checked this morning & there is still no battery status display & the blue tooth says same "no keyboard found be sure battery is installed properly & its turned on".  

 

What might be the problem & what do I do?  thank you

Posted on Apr 15, 2016 5:13 AM

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Q: new magic keyboard working but bluetooth says no keyboard found.

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