Sharkbait335

Q: i6s will not charge

my I6s will not charge unless I reboot it every time with the cord plugged into the phone. I've changed cords and plugs and also did a hard reboot pressing both buttons at the same time. I have also reset the phone just shy of erasing all info on the phone. obviously some type of software conflict

iPhone 6s, iOS 9.3.1

Posted on Apr 13, 2016 8:25 PM

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Q: i6s will not charge

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  • by alex_h1,

    alex_h1 alex_h1 Apr 15, 2016 7:06 AM in response to Sharkbait335
    Community Specialists
    Apr 15, 2016 7:06 AM in response to Sharkbait335

    Hello Sharkbait335,

    Thanks for using Apple Support Communities.

     

    I understand that your iPhone isn't charging properly.  Please follow through the steps outlined below to help get this issue resolved.

     

    If your device won’t charge or charges slowly

    If you have very low battery and plug into power, a black screen or one with a red battery might appear for a few minutes. Let your device charge for a half hour. If it still won't charge, follow these steps:

    1. Check your charging cable and USB adapter for signs of damage*, like breakage or bent prongs. Don't use damaged accessories.
      Lightning to USB and a USB wall adapter
    2. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
      The lightning port on the iPhone 6s
    3. For a wall power outlet, check for firm connections between your charging cable, USB wall adapter, and wall outlet, or try a different outlet. For a computer, check that it's on and not in sleep mode, then try each USB port on the computer.
    4. Restart your iOS device. If your device won’t power on or still won't charge, learn what to do.

    *If you're unsure about whether an accessory is damaged, take it to an Apple Retail Store or Apple Authorized Service Provider for evaluation, or contact Apple Support.

    Charge your iPhone, iPad, and iPod touch

     

    Take care.