HT203519: iCloud: Troubleshooting iCloud Bookmarks and Reading List

Learn about iCloud: Troubleshooting iCloud Bookmarks and Reading List
sneadbr

Q: Add to Safari reading list feature is not working

The add to Safari reading list feature is not working on non-Safari apps (including Apple news app). Any suggestions?

iPad Pro 12.9-inch Wi-Fi, iOS 9.3.1

Posted on Apr 15, 2016 7:31 PM

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Q: Add to Safari reading list feature is not working

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  • by joe_7399,

    joe_7399 joe_7399 Apr 17, 2016 7:31 AM in response to sneadbr
    Community Specialists
    Apr 17, 2016 7:31 AM in response to sneadbr

    Greetings sneadbr,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you are unable to add content to your Reading List as expected. To begin troubleshooting, I suggest closing Safari completely and then restarting your iPhone. After your phone restarts, try adding new content to your Reading List again. 

     

    Force an app to close in iOS - Apple Support

     

    Restart your iPhone, iPad, or iPod touch - Apple Support

     

    Add a page to your Reading List and come back to it later - Apple Support

     

    Have a great day!

  • by sneadbr,

    sneadbr sneadbr Apr 17, 2016 7:50 AM in response to joe_7399
    Level 1 (8 points)
    Safari
    Apr 17, 2016 7:50 AM in response to joe_7399

    Thanks for the response. The issue is actually on my iPad, which I have restarted many times without success.  Other steps I have taken include removing my iCloud account from the device and then  adding it again.

     

    While using Safari, I am able to add links to the reading list with no issues. The problem is when I try to add links to Safari from other apps like Apple news or third-party apps like Twitterrific.  I am able to do these things normally on my iPhone, but not on my iPad.

     

    I get to the screen  and touch add to reading list, but when I switch back to the Safari app, nothing is there.

    image.jpeg

  • by joe_7399,

    joe_7399 joe_7399 Apr 17, 2016 8:25 AM in response to sneadbr
    Community Specialists
    Apr 17, 2016 8:25 AM in response to sneadbr

    Thank you for responding with this information. The next troubleshooting step that I recommend is reinstalling iOS on your iPad. This should not affect any of the data on your iPad, but it is always a best practice to make sure you have a current backup before proceeding. 

     

    How to back up your devices using iCloud or iTunes - Apple Support

     

    To reinstall iOS, follow the steps from the If your device turns on but gets stuck during start up section in the following article. I know this is not your iPad’s current situation, but this step still by help resolve the issue. 

     

    1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help. 
    2. While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.
    3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.

     

    If your iPhone, iPad, or iPod touch won't turn on - Apple Support

     

    Cheers!

  • by sneadbr,

    sneadbr sneadbr Apr 17, 2016 10:04 AM in response to joe_7399
    Level 1 (8 points)
    Safari
    Apr 17, 2016 10:04 AM in response to joe_7399

    Unfortunately this did not solve the problem.

  • by joe_7399,

    joe_7399 joe_7399 Apr 17, 2016 10:37 AM in response to sneadbr
    Community Specialists
    Apr 17, 2016 10:37 AM in response to sneadbr

    Thanks for replying again to let us know that even reinstalling iOS didn’t resolve this situation. At this point in the troubleshooting process, because the previous steps didn’t work, I would suggest contacting Apple Support directly. Contacting AppleCare will allow us to look further into this specific situation and provide you the best support possible. 

     

    Contact Apple Support - Apple Support

     

    Best

  • by TGApp,

    TGApp TGApp Apr 18, 2016 9:09 AM in response to sneadbr
    Level 1 (4 points)
    iPad
    Apr 18, 2016 9:09 AM in response to sneadbr

    I have exactly the same problem. From none Apple Apps e.g. Newsify the Reading List doesn't work. I have 3 iPhones, 2 iPhone 6 and 1 very new 5SE, but there is no chance since iOS 9.3

  • by sneadbr,

    sneadbr sneadbr Apr 18, 2016 12:51 PM in response to TGApp
    Level 1 (8 points)
    Safari
    Apr 18, 2016 12:51 PM in response to TGApp

    So I contacted Apple support and after a few troubleshooting steps, we were able to solve the issue. The problem-solving step was to reset all settings on the iPad by going to general>reset>reset all settings (not content). This is annoying because you have to reprogram a lot of the things on your phone, but not as annoying as not having the reading list work properly if you use it every day. Hope this fixes your problem as well.

  • by nschaffner,

    nschaffner nschaffner Apr 21, 2016 4:21 AM in response to sneadbr
    Level 1 (4 points)
    Apr 21, 2016 4:21 AM in response to sneadbr

    sneadbr wrote:

     

    So I contacted Apple support and after a few troubleshooting steps, we were able to solve the issue. The problem-solving step was to reset all settings on the iPad by going to general>reset>reset all settings (not content). This is annoying because you have to reprogram a lot of the things on your phone, but not as annoying as not having the reading list work properly if you use it every day. Hope this fixes your problem as well.

     

    Thanks for posting the solution that worked for you.  I'm having the exact same issue on my iPad pro.  I've tried the restarts without any luck.  I'm going to have to try the settings reset this weekend.  When you do that does it reset everything including touch id, and all of your notification settings, etc.?  Are all of your app settings wiped out too?  Thanks.

  • by sneadbr,

    sneadbr sneadbr Apr 21, 2016 5:44 AM in response to nschaffner
    Level 1 (8 points)
    Safari
    Apr 21, 2016 5:44 AM in response to nschaffner

    Actually, that worked for only a day or so and now it's back to not working again. I'm not sure I can explain why, but I'm back to square one again. Still looking for a permanent solution...

  • by nschaffner,

    nschaffner nschaffner Apr 21, 2016 5:49 AM in response to sneadbr
    Level 1 (4 points)
    Apr 21, 2016 5:49 AM in response to sneadbr

    Dang.  Sorry to hear that. I'll post here if I find a solution.

  • by TGApp,

    TGApp TGApp Apr 21, 2016 5:59 AM in response to sneadbr
    Level 1 (4 points)
    iPad
    Apr 21, 2016 5:59 AM in response to sneadbr

    It's the same here on 2 iPhone 6s, 5SE and iPad mini. It's a OS Bug....

  • by fred.marecesche,

    fred.marecesche fred.marecesche Apr 24, 2016 11:54 PM in response to sneadbr
    Level 1 (4 points)
    Apr 24, 2016 11:54 PM in response to sneadbr

    Same problem here, iPhone 6S. Adding to reading list works from safari but not from external apps (Twitter, Feedly). Tried clearing Safari cache, disabling Safari iCloud then re-enabling, force-restarting phone, nothing seems to work. I don't really want to reset all my settings if that's not going to work either!

  • by adyanc,

    adyanc adyanc Apr 25, 2016 3:00 PM in response to fred.marecesche
    Level 1 (4 points)
    Apr 25, 2016 3:00 PM in response to fred.marecesche

    Hello,

     

    I have the same problem (iPhone 6). A full backup restore process through iTunes will fix it... But it is working only until the next restart of my iPhone. After restarting it´s back to not working again... So up for another backup/restore....

     

    As TGApp mentions I think it´s a OS bug...

     

    - adyanc

  • by JarFromTO,

    JarFromTO JarFromTO May 4, 2016 7:41 AM in response to sneadbr
    Level 1 (4 points)
    May 4, 2016 7:41 AM in response to sneadbr

    Having this issue too. Began after taking iPhone into an Apple Store to have screen replaced. Before screen replacement, everything worked as expected.

     

    Cannot add links to Safari Reading List from any external or third party app such as Mail, Notes, Twitterific and Feedly.

     

    This issue is specific to my iPhone 6. Not a problem using my iPad mini, which is using the same AppleID. Links added to Safari Reading List from 3rd party apps on my iPad mini will synchronize over to my iPhone.

     

    Have tried all the various fixes mentioned in this thread, with no different results.

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