Biransider

Q: Apple Watch doesn't open native apps on WatchOS2.

I Updated my Apple Watch to WatchOS 2 but it doesn't open native apps at all! What can I do?

Apple Watch, watchOS 2

Posted on Sep 22, 2015 3:53 AM

Close

Q: Apple Watch doesn't open native apps on WatchOS2.

  • All replies
  • Helpful answers

first Previous Page 3 of 4 last Next
  • by Juancarlosrf86,

    Juancarlosrf86 Juancarlosrf86 Mar 25, 2016 9:11 PM in response to peelage
    Level 1 (4 points)
    Mar 25, 2016 9:11 PM in response to peelage

    El mismo problema, probé todo y nada, y el 9.3 no corrigio nada, lo que sí pienso es que debe ser un error del respaldo o la configuración que uno tiene

  • by rod_flash,

    rod_flash rod_flash Mar 27, 2016 6:53 AM in response to baba19981
    Level 1 (4 points)
    Apple Watch
    Mar 27, 2016 6:53 AM in response to baba19981

    Finally, this solved this issue.

     

    I've contacted some developers and they redirected me to Apple Support and none of them found a solution for this.

    Apple Store is also a native App and have the same issue. Follow baba19981's solution worked like a charm. iCloud backup don't need to finish up, just start it. My iCloud don't have enough space to make a full backup so I wait iOS say not enough space and after that Watch native apps worked. Weird but my sadness by not using a lot of apps have finally ended,

  • by Juancarlosrf86,

    Juancarlosrf86 Juancarlosrf86 Mar 27, 2016 9:17 AM in response to rod_flash
    Level 1 (4 points)
    Mar 27, 2016 9:17 AM in response to rod_flash

    OK, we can write the process that you did again without the steps that are not required

  • by peelage,

    peelage peelage Mar 27, 2016 10:52 AM in response to rod_flash
    Level 1 (14 points)
    Apple Watch
    Mar 27, 2016 10:52 AM in response to rod_flash

    It seems like the baba19981 solution worked for a lot of people, but it did absolutely nothing for me, even after repeated attempts. As of right now I am unable to find a viable solution (even the Apple Store App just spins and crashes every single time.

     

    If this is in fact a fix like so many have claimed, I am wondering why it isn't being worked on in an update as a fix, especially with 2.2ios being released. I have had this problem since last fall, and have yet to find a single solution, including hardware replacement. I am 100% sure that this is a software bug that has been lingering for quite some time now. I will update if I find anything, but it has been months and months of troubleshooting to date.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 27, 2016 11:11 AM in response to Biransider
    Level 8 (35,802 points)
    Apple Watch
    Mar 27, 2016 11:11 AM in response to Biransider

    Although some suggestions here have reportedly resolved this issue, others have reported that - although suggestions here initially seemed to have worked - the same issue later recurred (for example: after installing an update for an affected app).

     

    If you are affected by this issue, you may therefore wish to let Apple know by :

     

     

  • by peelage,

    peelage peelage Mar 27, 2016 11:37 AM in response to Jonathan UK
    Level 1 (14 points)
    Apple Watch
    Mar 27, 2016 11:37 AM in response to Jonathan UK

    I have spent countless hours with Apple Support (chat, phone, senior advisors, data collection) without any success. I am sending a second feedback message right now, but it seems like this issue has been known (since September 2015) and unfortunately has been avoided for quite a long time.

     

    Any thoughts on how to get a software engineer to take a look at this? I've had a few data collections, but basically have been told that the team did not further investigate the problem, as the whacky music solution seemed to fix the problem for many. It would be nice to have 3rd party apps working, as I currently am restricted to non native apps only, which makes the watch experience a rather poor one .

  • by GuyM458,

    GuyM458 GuyM458 Mar 27, 2016 12:47 PM in response to Biransider
    Level 1 (4 points)
    Mar 27, 2016 12:47 PM in response to Biransider

    the solution introduced here does not work because as soon as you sync your music back to your iphone the native apps on the apple watch stop working again, i don't believe anyone that says that solution method above worked for them because i just tried that workaround with the music removal and that solution only works if you dont sync music back to your iphone, as soon as music is synced back to the iphone native apps stop functioning on the apple watch

  • by peelage,

    peelage peelage Mar 27, 2016 3:01 PM in response to GuyM458
    Level 1 (14 points)
    Apple Watch
    Mar 27, 2016 3:01 PM in response to GuyM458

    Even when I take music off of my phone native 3rd party apps do not load. It hasn't even been a partial fix for me, just an annoyance.

  • by Jamie Curmi,

    Jamie Curmi Jamie Curmi Mar 27, 2016 3:11 PM in response to Biransider
    Level 2 (229 points)
    Mar 27, 2016 3:11 PM in response to Biransider

    For me it seemed the important step, after connecting iPhone to iTunes on my Mac, was doing an iCloud backup.  Those who say it isn't working, are you doing the backup?

     

    I deleted all the music and synced (via iTunes).  So the watch now had NO music on it.  I then did an iCloud backup.  As soon as that backup started, I saw the watch started working with 3rd party apps.

     

    I would note that Apple engineering did contact me about this, and had me send them log files (they talked me through it).  Sadly, they never ever bothered to come back to me after receiving the files, which was pretty poor.  Not a word.  As it turned out, I figured it out with the method above.

  • by peelage,

    peelage peelage Mar 27, 2016 4:37 PM in response to Jamie Curmi
    Level 1 (14 points)
    Apple Watch
    Mar 27, 2016 4:37 PM in response to Jamie Curmi

    Yes, I am doing both encrypted and iCloud backups with no music on the phone or the watch. That didn't work, so I reset the watch (power), still nothing, then I repaired the watch without any luck, and set up as new. When I set up as new (the phone and the watch), I was able to get Facebook messenger/Apple Store App to work for a few days, but once I reloaded music playlists on my phone, I was back to where I started. It is somewhat of a requirement for me to have music on my phone, so not syncing it back is not really an option.

     

    I also sent log files to engineering that seemed to go nowhere. I followed up with a senior adviser a few weeks later and he basically told me that engineering didn't even look at them. I created a new case about a week ago and was told I would hear back from engineering soon. I'll post my findings when I hear back.

  • by rod_flash,

    rod_flash rod_flash Mar 27, 2016 7:25 PM in response to Juancarlosrf86
    Level 1 (4 points)
    Apple Watch
    Mar 27, 2016 7:25 PM in response to Juancarlosrf86

    Here exactly what I did:

     

    1- Detete all Music from Settings>General>Usage>Mage Usage>Music>Edit>Delete all songs

    2- Open iTunes, select Backup to This Computer and check the Encrypted box. Do a backup and wait until it finishes.

    3- Back to iTunes, check the iCloud backup. Start a backup. Seems that iTunes prepares a backup before send it to iCloud. If you have enough space, let it finish. Since I don't have enough space, just waited until iTunes warning that says that I don't have space.

    4- Check Apple Watch and everything is working. Weird!

    5- Set my iTunes back to My computer backup and synced music back again. Thins still OK on Apple Watch

     

    If someone is opening a ticket with Apple, they always say to contact the developer. You can say that Apple Store is also a native app that doesn't open.

     

    Hope everyone can make it work and use all those Apps that have such more powerful features than the others.

    Good luck.

  • by GuyM458,

    GuyM458 GuyM458 Apr 8, 2016 5:25 AM in response to rod_flash
    Level 1 (4 points)
    Apr 8, 2016 5:25 AM in response to rod_flash

    i tried that and it didn't work,

     

    any other updates? anyone found a solution or a new lead to fix this horrible bug?

  • by peelage,

    peelage peelage Apr 9, 2016 7:22 PM in response to GuyM458
    Level 1 (14 points)
    Apple Watch
    Apr 9, 2016 7:22 PM in response to GuyM458

    I am also having the same issue and I am waiting to hear back from software enginnering at this point. As previously stated, every solution mentioned on here has failed, and a hardware replacement has not solved my problem with the native, 3rd party and Apple Store watch apps which continue to not load. Non native apps and built in iOS apps seem to work just fine, however.

  • by GuyM458,

    GuyM458 GuyM458 Apr 9, 2016 7:32 PM in response to peelage
    Level 1 (4 points)
    Apr 9, 2016 7:32 PM in response to peelage

    please get back to us if they find out any information

  • by peelage,

    peelage peelage Apr 16, 2016 6:15 AM in response to GuyM458
    Level 1 (14 points)
    Apple Watch
    Apr 16, 2016 6:15 AM in response to GuyM458

    Submitted watch log files to support last Wednesday, I should here back next week and I will keep you posted.

first Previous Page 3 of 4 last Next