Close
Q: The front and back camera freeze all the time...Help!
-
Apr 16, 2016 7:41 AMby jeremy_v,Hi carmen_4244,
Thanks for contributing to the Apple Support Communities.
If your camera app is freezing unexpectedly, try the steps below from Get help with the camera on your iPhone, iPad, or iPod touch. Although the steps refer to a closed lens or black screen, they also apply to the situation you're encountering.
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
All the best.
