Q: Fingerprint Failed after iOS 9.3/9.3.1 update
Long story short: iPhone 6, I downloaded iOS 9.3/9.3.1 and fingerprint scanner stopped working the same day. Apple refuses to recognize the iOS update could've discontinued my scanner.
I downloaded the iOS9.3 update about one week ago. That day, and every day after, my phone would randomly shut off multiple times (forcing me to restart it). Also, that same day of the iOS 9.3 update, the fingerprint scanner stopped working. I take extremely good care of my phone so I figured this has to be an update issue. I went into settings/privacy trying to set up the fingerprint scanning and it wouldn't let me put a new fingerprint in, and would jump right to a "Fingerprint Failed" screen. A couple days later, I downloaded the iOS 9.3.1 update (hoping that it would fix my problem), and it did not. In fact, the 9.3.1 update failed to fully download, and forced me to resort to reinstalling a backup.
I later went into the Apple Store, and they said that an update could never do that to my phone, and that my phone's display must be replaced. Then, after insisting to ask another employee for a second opinion, she came back and said she talked to 3 different employees from the Genius Bar, and that the update wouldn't have discontinued my fingerprint scanner. She then said I must purchase a new phone, and that they couldn't fix it. If I hadn't been a loyal Apple customer, then I would've thought for sure they were trying to just get me to update to the next model. Has anyone else encountered this problem?
iPhone 6, iOS 9.3.1
Posted on Apr 4, 2016 3:06 PM