HT203747: Apple Diagnostics: Reference codes

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Biswajitbarua

Q: after software upgrade to OS X EI CAPITAN my macbook air frequently automatically restarted. Can anybody help me in this regards.

Hi

 

after software upgrade to OS X EI CAPITAN my macbook air frequently automatically restarted. I had never faced this kind of problem ever.

MacBook Air, OS X Mavericks (10.9.1)

Posted on Nov 9, 2015 3:03 PM

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Q: after software upgrade to OS X EI CAPITAN my macbook air frequently automatically restarted. Can anybody help me in this regards.

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Nov 9, 2015 3:18 PM in response to Biswajitbarua
    Level 10 (120,136 points)
    Apple Watch
    Nov 9, 2015 3:18 PM in response to Biswajitbarua

    Reset the PRAM  >  About NVRAM and PRAM

  • by Linc Davis,

    Linc Davis Linc Davis Nov 9, 2015 7:08 PM in response to Biswajitbarua
    Level 10 (207,926 points)
    Applications
    Nov 9, 2015 7:08 PM in response to Biswajitbarua

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by kaz-k,

    kaz-k kaz-k Nov 9, 2015 8:37 PM in response to Biswajitbarua
    Level 5 (5,593 points)
    Desktops
    Nov 9, 2015 8:37 PM in response to Biswajitbarua
  • by sacjoe,

    sacjoe sacjoe Apr 15, 2016 9:55 PM in response to Linc Davis
    Level 1 (4 points)
    Apr 15, 2016 9:55 PM in response to Linc Davis

    Hello. I have been having the same problem with my macbook air. If the laptop goes into sleep mode, the laptop will get switched on, but my USB internet dongle which is plugged in would be still working. I won't be able to wake up my laptop after that. Then, I need to press and hold the power button, shut ip down and start it up again.

     

    After this, I get an error message like this.

     

    IMG_0744.JPG

     

    Please help me with a solution to this problem.

     

    As per your instructions, I have pasted the comments from the "DIAGNOSTIC AND USAGE INFORMATION" tab. Hope this is the right one.

     

    Sat Apr 16 10:06:17 2016

     

    *** Panic Report ***

    panic(cpu 2 caller 0xffffff801c5ce40a): Kernel trap at 0xffffff7f9ce138ca, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000001f77b000, CR4: 0x00000000001627e0

    RAX: 0xffffff7f9ce55a98, RBX: 0xffffff803205c800, RCX: 0x0000000000000000, RDX: 0xffffff80878be170

    RSP: 0xffffff80b52b3a70, RBP: 0xffffff80b52b3af0, RSI: 0x0000000000000000, RDI: 0xffffff803205c800

    R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x000000000000002d, R11: 0x0000000000000000

    R12: 0x0000000000000000, R13: 0xffffff801cd28528, R14: 0x0000000000000000, R15: 0xffffff80878be170

    RFL: 0x0000000000010246, RIP: 0xffffff7f9ce138ca, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80b52b3700 : 0xffffff801c4dab12

    0xffffff80b52b3780 : 0xffffff801c5ce40a

    0xffffff80b52b3960 : 0xffffff801c5ec273

    0xffffff80b52b3980 : 0xffffff7f9ce138ca

    0xffffff80b52b3af0 : 0xffffff7f9d28cdb1

    0xffffff80b52b3b30 : 0xffffff801ca973e7

    0xffffff80b52b3b50 : 0xffffff801ca86e89

    0xffffff80b52b3b90 : 0xffffff801ca8d2e3

    0xffffff80b52b3bc0 : 0xffffff801ca8d339

    0xffffff80b52b3c00 : 0xffffff7f9ce4195c

    0xffffff80b52b3c90 : 0xffffff801ca973e7

    0xffffff80b52b3cb0 : 0xffffff801ca86e89

    0xffffff80b52b3cf0 : 0xffffff801ca8d2e3

    0xffffff80b52b3d20 : 0xffffff801ca8d339

    0xffffff80b52b3d60 : 0xffffff7f9ce199d0

    0xffffff80b52b3e40 : 0xffffff801caa167f

    0xffffff80b52b3ee0 : 0xffffff801ca9a970

    0xffffff80b52b3f00 : 0xffffff801c50f1ea

    0xffffff80b52b3fb0 : 0xffffff801c5c8e27

          Kernel Extensions in backtrace:

             com.apple.iokit.IOUSBFamily(900.4.1)[7B5AC81A-D0B6-3F3D-87C7-AFD78F4686DB]@0xff ffff7f9cdea000->0xffffff7f9ce83fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f9cd2c000

                dependency: com.apple.iokit.IOUSBHostFamily(1.0.1)[4C8B5BB6-6AE4-313E-B79C-AC07A4E31A2D]@0x ffffff7f9cd78000

             com.jrdcom.driver.JRDECMDataDriver64(1.0)[24D5265B-2A89-38A9-8E0A-72D5615B7DCC] @0xffffff7f9d289000->0xffffff7f9d28ffff

                dependency: com.apple.iokit.IOUSBFamily(900.4.1)[7B5AC81A-D0B6-3F3D-87C7-AFD78F4686DB]@0xff ffff7f9cdea000

                dependency: com.apple.iokit.IONetworkingFamily(3.2)[848B398F-4D96-3024-8092-6CD3534D2CCA]@0 xffffff7f9d255000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    15E65

     

    Kernel version:

    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

    Kernel slide:     0x000000001c200000

    Kernel text base: 0xffffff801c400000

    __HIB  text base: 0xffffff801c300000

    System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)

     

    System uptime in nanoseconds: 1380207235313

    last loaded kext at 73588128823: com.jrdcom.driver.JRDECMDataDriver64 1 (addr 0xffffff7f9d289000, size 57344)

    last unloaded kext at 1056669513032: com.apple.driver.AppleIntelLpssI2C 2.0.60 (addr 0xffffff7f9e8dd000, size 40960)

    loaded kexts:

    com.jrdcom.driver.JRDECMDataDriver64 1

    com.jrdcom.driver.JRDECMControlDriver64 1

    com.jrdcom.driver.JRDUSBCDC64 1

    com.avast.AvastFileShield 3.0.0

    com.avast.PacketForwarder 2.1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.21.18

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AppleHDA 274.7

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleIntelHD5000Graphics 10.1.4

    com.apple.iokit.IOBluetoothSerialManager 4.4.4f4

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleIntelFramebufferAzul 10.1.4

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleCameraInterface 5.46.0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleBacklight 170.8.9

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleUSBCardReader 3.7.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.driver.AppleTopCaseHIDEventDriver 86

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.AirPort.Brcm4360 1040.1.1a6

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 274.7

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.driver.AppleHDAController 274.7

    com.apple.iokit.IOHDAFamily 274.7

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.iokit.IOSurface 108.2.1

    com.apple.iokit.IOBluetoothFamily 4.4.4f4

    com.apple.driver.CoreCaptureResponder 1

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.iokit.IOAcceleratorFamily2 205.3

    com.apple.driver.AppleIntelLpssUARTCommon 2.0.60

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSerialFamily 11

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517.20.1

    com.apple.driver.AppleMultitouchDriver 304.10.2

    com.apple.driver.AppleHIDTransport 5

    com.apple.driver.AppleHIDKeyboard 181

    com.apple.driver.AppleHSSPIHIDDriver 43

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 6.0.2

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.driver.AppleHSSPISupport 43

    com.apple.driver.AppleIntelLpssSpiController 2.0.60

    com.apple.driver.AppleIntelLpssGspi 2.0.60

    com.apple.driver.AppleIntelLpssDmac 2.0.60

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

  • by Barney-15E,

    Barney-15E Barney-15E Apr 16, 2016 4:28 AM in response to sacjoe
    Level 8 (49,732 points)
    Mac OS X
    Apr 16, 2016 4:28 AM in response to sacjoe

    You should really start your own thread instead of hijacking this on.

    Uninstall Avast and test.

    If you still get panics, uninstall the jrdcom driver per the manufacturers directions.

  • by Eric Root,

    Eric Root Eric Root Apr 16, 2016 2:42 PM in response to sacjoe
    Level 9 (69,869 points)
    iTunes
    Apr 16, 2016 2:42 PM in response to sacjoe