AKAdyje

Q: Apple music subscription says it ended on my phone but not on my Mac

When on my Mac, it says I still have my Apple Music trial until around the 29th but on my phone, it says I no longer have it. All my music I got from Apple Music is gone and it gives me the option to purchase a subscription, but doesn't allow me to purchase it when I press it. All the music I got from Apple Music is still on my Mac, but not on my phone. Any ideas would be appreciated. I just want my music back on my phone.

iPhone 4S, iOS 9.2

Posted on Apr 15, 2016 7:30 PM

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Q: Apple music subscription says it ended on my phone but not on my Mac

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  • by judysings,

    judysings judysings Apr 17, 2016 7:39 AM in response to AKAdyje
    Community Specialists
    Apr 17, 2016 7:39 AM in response to AKAdyje

    Hi AKAdyje,

    If I understand your question, you have an Apple Music trial subscription that is about to expire on April 29, 2016 and you see the music on your Mac, but not on your iPhone, is that correct?  Is it possible you are using a different Apple ID on your Mac than on your iPhone?   The first thing I would suggest is to check your purchase history on your Mac to see the details of this subscription.   Then, on your iPhone, sign out of iTunes and sign in using the same Apple ID as you have on your Mac.  Make sure iCloud Music Library is enabled on your iPhone, then restart your iPhone.   Here are some resources to help you with this:

    View, change, or cancel your subscriptions

    On your Mac or PC

    1. Open iTunes.
    2. Click Sign In and enter your Apple ID.
    3. Click your name, and select Account Info from the drop-down menu.
    4. Enter your password again.

    On the Account Information screen:

    1. Scroll to the Settings section. 
    2. To the right of Subscriptions, click Manage.
      If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly with the provider and not through iTunes. In this case, please contact the content publisher or app developer directly to cancel your subscription.
    3. Choose the subscription you want to manage.
    4. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal.
      Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

     

     

     

     

    Sign in with a different Apple ID on your iPhone, iPad, or iPod touch

    iTunes, iBooks, and App Store

    1. Tap Settings > iTunes & App Store. 
    2. Tap your Apple ID. If you see the option to Sign In, you can change your Apple ID now.
    3. Tap Sign Out.


    ​​

    1. Go to Settings > iTunes & App Store.
    2. Tap Sign In, then enter your Apple ID and password.


    ​​​

     

     

    About Apple Music

    Update your devices

    Your membership gives you the full Apple Music experience on your iPhone, iPad, iPod touch, Mac, or PC. Make sure that your devices are up to date: 

    • iOS 8.4 on your iPhone, iPad, or iPod touch. Update your iPhone, iPad, or iPod touch.
    • iTunes 12.2 or later on your Mac or PC. Get the latest version.

     

    Use Apple Music in the Music app

     

    If you still have issues with this purchase, contact the iTunes Store Support Team.
    Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

     

    Take care,