HT201253: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

Learn about Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
reitzfamily
Level 1 (4 points)
iPhone

Q: Why is my iPhone not recognized when plugged into iTunes?

Hello all,

 

I am trying to sync music from my windows 10 PC onto my iPhone 6 plus and for some reason the computer is not recognizing the phone. What would cause that?

 

Thank you,

iPhone 6 Plus, iOS 9.3.1

Posted on Apr 17, 2016 9:18 AM

by elcpu,Apple recommended
elcpu elcpu
Level 6 (15,946 points)
Photos for Mac
A:

The steps in this article are a bit different than what I suggested before (at the very end, steps 9 and 10). Maybe they will help.

http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

 

If they don't you could uninstall iTunes from your computer, reboot it, and install it again. A bit drastic but some users have reported success by doing so.

 

Also you could post in the iTunes for Windows Forum iTunes for Windows

There is a very knowledgeable user by the screen name of turingtest2 (tt2). He is an expert in iTunes and may suggest other options.

Posted on Apr 17, 2016 7:34 PM

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reitzfamily

Q: Why is my iPhone not recognized when plugged into iTunes?

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  • Helpful answers

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  • by elcpu,

    elcpu elcpu Apr 17, 2016 9:20 AM in response to reitzfamily
    Level 6 (15,946 points)
    Photos for Mac
    Apr 17, 2016 9:20 AM in response to reitzfamily

    Try the steps here to see if they help.

    If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

  • by reitzfamily,

    reitzfamily reitzfamily Apr 17, 2016 9:48 AM in response to elcpu
    Level 1 (4 points)
    iPhone
    Apr 17, 2016 9:48 AM in response to elcpu

    Hello,

     

    Thank you for responding. Unfortunately, it did not work. I guess I should correct myself. When plugged in, the phone is recognized but a pop up, that shows "internal storage" appears. It is a separate screen from iTunes. The phone does not appear anywhere on the iTunes page. I tried to screen shot what I am talking about but I am unable to post it.

  • by elcpu,

    elcpu elcpu Apr 17, 2016 9:54 AM in response to reitzfamily
    Level 6 (15,946 points)
    Photos for Mac
    Apr 17, 2016 9:54 AM in response to reitzfamily

    reitzfamily wrote:

     

    Hello,

     

    Thank you for responding. Unfortunately, it did not work. I guess I should correct myself. When plugged in, the phone is recognized but a pop up, that shows "internal storage" appears. It is a separate screen from iTunes. The phone does not appear anywhere on the iTunes page. I tried to screen shot what I am talking about but I am unable to post it.

     

    To post a screenshot click on the small camera icon in the middle of the posting window. A screenshot would help explain the issue. Also the more details you provide the better as it is difficult to understand what it is.

  • by reitzfamily,

    reitzfamily reitzfamily Apr 17, 2016 10:02 AM in response to elcpu
    Level 1 (4 points)
    iPhone
    Apr 17, 2016 10:02 AM in response to elcpu

    I looked for the driver for Apple and it is not on my computer. The PC is about 2 months old and is running Windows 10. How would I add the driver?

     

    Again, thank you for your help.

  • by elcpu,

    elcpu elcpu Apr 17, 2016 10:12 AM in response to reitzfamily
    Level 6 (15,946 points)
    Photos for Mac
    Apr 17, 2016 10:12 AM in response to reitzfamily

    The driver should be added automatically when you connect the phone to your computer. A device setup should have appeared on the taskbar the first time the phone was connected. Not sure what driver you looked up or how.

     

    On W10, connect your phone to the computer by USB, go to the Control Panel > Device Manager > Universal Serial Bus controllers > under it you should see Apple Mobile Device USB Driver. If so delete it, disconnect the phone, reboot the computer, reconnect the phone and a new driver should install.

  • by reitzfamily,

    reitzfamily reitzfamily Apr 17, 2016 10:17 AM in response to elcpu
    Level 1 (4 points)
    iPhone
    Apr 17, 2016 10:17 AM in response to elcpu

    I went to device manager, USB Controllers and the Apple Mobile Device USB Driver is not listed at all. There is two USB Composite Device listings but nothing for Apple and my phone is connected.

  • by elcpu,

    elcpu elcpu Apr 17, 2016 10:22 AM in response to reitzfamily
    Level 6 (15,946 points)
    Photos for Mac
    Apr 17, 2016 10:22 AM in response to reitzfamily

    So the phone is not recognized by W10. Do you have McAfee AV by any chance?

  • by reitzfamily,

    reitzfamily reitzfamily Apr 17, 2016 10:26 AM in response to elcpu
    Level 1 (4 points)
    iPhone
    Apr 17, 2016 10:26 AM in response to elcpu

    I do run McAfee. I did find the device under Portable Devices. Should I delete it from there?

  • by elcpu,

    elcpu elcpu Apr 17, 2016 10:43 AM in response to reitzfamily
    Level 6 (15,946 points)
    Photos for Mac
    Apr 17, 2016 10:43 AM in response to reitzfamily

    First try going to Control Panel > Devices and Printers > you should see Apple iPhone under Unspecified. If so select it > properties > hardware > properties > driver. Can you update the driver there?

     

    McAfee is well know for interfering with iTunes on Windows computers. On my previous computer, W7, I had to remove McAfee and run Windows Security Essentials instead. On my current computer, W10, I run Windows Defender.

     

    Try this as a test. Disable McAfee temporarily (both the AV and firewall) and then reboot the computer but be aware that after rebooting McAfee usually auto starts again. In order to prevent this you have to disable McAfee by telling it not restart upon reboot (I don't recall the steps I took last year). After you reboot, make sure that McAfee is not running (you should get a warning from Windows about not running a firewall or antivirus). Then connect your phone and see if a phone driver auto installs.

  • by elcpu,Helpful

    elcpu elcpu Apr 17, 2016 6:09 PM in response to reitzfamily
    Level 6 (15,946 points)
    Photos for Mac
    Apr 17, 2016 6:09 PM in response to reitzfamily

    On my post above, first item:

    Control Panel, Devices and Printers, Apple iPhone > right click and then Properties > Hardware > Properties > Change Settings (this is a change from above) > then click on Driver > Driver Update.

  • by reitzfamily,

    reitzfamily reitzfamily Apr 17, 2016 6:22 PM in response to elcpu
    Level 1 (4 points)
    iPhone
    Apr 17, 2016 6:22 PM in response to elcpu

    Hello,

     

    Sorry for taking so to get back to you.

     

    I tried each of the steps and after clicking on update driver, I was told the driver was up to date. I restarted the computer, shut down my firewall and plugged in the phone. The phone is still not recognized by iTunes.

  • by elcpu,Apple recommended

    elcpu elcpu Apr 17, 2016 7:34 PM in response to reitzfamily
    Level 6 (15,946 points)
    Photos for Mac
    Apr 17, 2016 7:34 PM in response to reitzfamily

    The steps in this article are a bit different than what I suggested before (at the very end, steps 9 and 10). Maybe they will help.

    http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

     

    If they don't you could uninstall iTunes from your computer, reboot it, and install it again. A bit drastic but some users have reported success by doing so.

     

    Also you could post in the iTunes for Windows Forum iTunes for Windows

    There is a very knowledgeable user by the screen name of turingtest2 (tt2). He is an expert in iTunes and may suggest other options.

  • by reitzfamily,

    reitzfamily reitzfamily Apr 17, 2016 7:26 PM in response to elcpu
    Level 1 (4 points)
    iPhone
    Apr 17, 2016 7:26 PM in response to elcpu

    I will give it a try. Thank you again for your help.

  • by reitzfamily,

    reitzfamily reitzfamily Apr 17, 2016 7:33 PM in response to reitzfamily
    Level 1 (4 points)
    iPhone
    Apr 17, 2016 7:33 PM in response to reitzfamily

    That worked. Thank you very much.

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