HT201352: Get the latest version of iTunes
Learn about Get the latest version of iTunes
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Helpful answers
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Apr 17, 2016 11:46 AM in response to carrenderia_by sterling r,Howdy there cerrenderia_,
It sounds like your iTunes application isn't running correctly at all. I would suggest using the following article to help you troubleshoot this issue.
Fix unexpected quits or launch issues in iTunes for Windows
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Apr 17, 2016 11:59 AM in response to carrenderia_by ChitlinsCC,AS a supplement to our Apple Specialist friend, sterling r's recommended reading, our fellow member turingtest2 has this User Tip (he lives and breathes this stuff, I believe!)
Troubleshooting issues with iTunes for Windows updates
I recommend reading both (and all linked articles) thoroughly before acting
