Q: iPhone not recognized in iTunes 12.3
I have iTunes 12.3 installed on a laptop running Windows 10 and cannot get my iPhone 6 plus with ios 9.0 to be recognized to sync or backup. The troubleshooting indicated it may be incompatible with USB 3.0. What can I do to resolve this issue? Thank you
iPhone 6 Plus, iOS 9, Windows 10
Posted on Sep 16, 2015 7:40 PM
by Macdutson,Solvedanswer
This will fix your problem.
Close iTunes
Open Control Panel
Go to Device Manager
Drop down Portable Devices
Right click on Apple iPhone
Select Properties
Select Driver tab
Click Update Driver
Select Browse my computer
Click Browse...
Go to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
Windows does the rest
Plug in iPhone...
TaDa!!!
Posted on Sep 16, 2015 8:04 PM