zippychimp24

Q: iPhone not recognized in iTunes 12.3

I have iTunes 12.3 installed on a laptop running Windows 10 and cannot get my iPhone 6 plus with ios 9.0 to be recognized to sync or backup.  The troubleshooting indicated it may be incompatible with USB 3.0.  What can I do to resolve this issue? Thank you

iPhone 6 Plus, iOS 9, Windows 10

Posted on Sep 16, 2015 7:40 PM

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Q: iPhone not recognized in iTunes 12.3

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  • by suavana,

    suavana suavana Feb 3, 2016 10:15 PM in response to zippychimp24
    Level 1 (0 points)
    Feb 3, 2016 10:15 PM in response to zippychimp24

    Thank you.  it work for me

  • by Satya Shrestha,

    Satya Shrestha Satya Shrestha Mar 31, 2016 2:51 AM in response to zippychimp24
    Level 1 (4 points)
    Mar 31, 2016 2:51 AM in response to zippychimp24

    yes,now smoothly run my iphone with itunes

  • by roosterman4ever,

    roosterman4ever roosterman4ever Mar 31, 2016 3:32 AM in response to zippychimp24
    Level 1 (4 points)
    Mar 31, 2016 3:32 AM in response to zippychimp24

    i had same issue and went and got new cable as one i had was freyed near connector like they all get.

    still didnt fix it then i found this thread.

    thx for the easy fix . it worked a treat .

    i owe you a beer or 2 for saving my sanity ....

    cheers....steve.....

  • by rimzray,

    rimzray rimzray Mar 31, 2016 4:04 AM in response to zippychimp24
    Level 1 (4 points)
    Mar 31, 2016 4:04 AM in response to zippychimp24

    Hey Guys,Macdutson Pls my AppStore has disappeared from my iPhone 6,Deleted Possibly,due to this i cannot update Apps nor Download Apps,I've tried to Restore or Reset phone but it keeps asking me for restrictions passcode which i didn't set,4digit code to restrict Apps,i can't Reset nor Restore from iTunes or iCloud.Pls hw do i get my AppStore back on my phone?

  • by maxynsw,

    maxynsw maxynsw Apr 1, 2016 10:53 PM in response to zippychimp24
    Level 1 (4 points)
    Apr 1, 2016 10:53 PM in response to zippychimp24

    Thank you...... establishing the correct iPhone driver fixed it...... after many hours of research to apple and other areas to no avail.

  • by zigzagfury,

    zigzagfury zigzagfury Apr 2, 2016 10:06 PM in response to zippychimp24
    Level 1 (4 points)
    Apr 2, 2016 10:06 PM in response to zippychimp24

    I too thank you for the awesomeness of the fix!

  • by yashfromahmedabad,

    yashfromahmedabad yashfromahmedabad Apr 2, 2016 11:19 PM in response to Macdutson
    Level 1 (16 points)
    Apr 2, 2016 11:19 PM in response to Macdutson

    Subject: Problems regarding downloading the iTunes.

     

    I'm reinstalling iTunes again and again because of some errors.

    I had downloaded it number of times, but again same error occurs,

    i.e. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes,then install iTunes again.".

    Now I'm not getting what to do because I had uninstalled iTunes, restarted my PC and again installed iTunes, many times, then also same problem occurs with me.

     

    Detail of my PC:-

     

    PC OS: Windows 7 Ultimate

    Company: Lenovo

    System type: 64-bit OS

    Processor: i5

  • by JA-LA,

    JA-LA JA-LA Apr 3, 2016 6:07 AM in response to zippychimp24
    Level 1 (4 points)
    iTunes
    Apr 3, 2016 6:07 AM in response to zippychimp24

    Thank You

  • by katanakensei,

    katanakensei katanakensei Apr 5, 2016 11:26 AM in response to Macdutson
    Level 1 (12 points)
    iPhone
    Apr 5, 2016 11:26 AM in response to Macdutson

    that helped me too.

     

    Windows 10 64 - USB 3.0 - Iphone 6

     

    i used upgrade drivers from : C:\Program Files\Common Files\Apple\Mobile Device Support\

     

    seems that there is some broken path.

     

    thank you

  • by cleah24,

    cleah24 cleah24 Apr 6, 2016 6:58 AM in response to Macdutson
    Level 1 (12 points)
    iPhone
    Apr 6, 2016 6:58 AM in response to Macdutson

    I followed the instructions you gave but when I tried to sync my songs to my iphone, there's am unknown error occured (-54). still I can't transfer my song to my iphone.

  • by Ribalek,

    Ribalek Ribalek Apr 8, 2016 12:07 PM in response to Macdutson
    Level 1 (4 points)
    Apr 8, 2016 12:07 PM in response to Macdutson

    This finally solved my problem, Thank you!

  • by Lllara,

    Lllara Lllara Apr 8, 2016 2:08 PM in response to zippychimp24
    Level 1 (4 points)
    Apr 8, 2016 2:08 PM in response to zippychimp24

    This worked Perfectly, Thank You So Much !!

  • by Dani05,

    Dani05 Dani05 Apr 18, 2016 1:25 AM in response to zippychimp24
    Level 1 (4 points)
    Apr 18, 2016 1:25 AM in response to zippychimp24

    HELP PLEASE:( Where can I download the drivers for my iPhone 6+? None of the steps above helped me. I'm using Windows 10 with an iPhone 6+. After trying the above steps I receive the following message:

    Windows was unable to install your iPhone

    Windows could not find driver software for your device.

    If you know the manufacturer of the device, you can visit its website and check the support section for driver software.

    Can anyone help me please?

  • by turingtest2,

    turingtest2 turingtest2 Apr 18, 2016 5:40 AM in response to Dani05
    Level 10 (86,362 points)
    Apple TV
    Apr 18, 2016 5:40 AM in response to Dani05

    Try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

     

    Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash.

     

     

    tt2

  • by Dani05,

    Dani05 Dani05 Apr 18, 2016 3:11 PM in response to turingtest2
    Level 1 (4 points)
    Apr 18, 2016 3:11 PM in response to turingtest2

    Thanks so much turningtest2, I really thought this had worked but it didn't:(

     

    I was given this message:

    Windows has successfully updated your driver software

    Windows has finished installing the driver software for this device

    Apple Mobile Device USB Driver


    But nothing changed The yellow triangle with the question mark in it is still beside the iPhone in Device Manager and when I go to the General tab it says the following:

    Device status
    The drivers for this device are not installed. (Code 28)

    There are no compatible drivers for this device.

    To find a driver for this device, click Update Driver.

     

    And then I go through the whole process again. It seems to update the driver but actually doesn't.

     

    I'm booked into the Genius Bar for Thursday but I doubt whether they'll be able to help me:(



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