ivyarcher

Q: Cannot access iPad pro

I just got a new iPad pro and did not set up a passcode and was only using the fingerprint reader to gain access. Now it is not recognizing my fingerprint and I cannot get into my new ipad

iPad Pro

Posted on Apr 16, 2016 8:09 PM

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Q: Cannot access iPad pro

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  • by ManSinha,Apple recommended

    ManSinha ManSinha Apr 16, 2016 8:16 PM in response to ivyarcher
    Level 6 (10,250 points)
    iPhone
    Apr 16, 2016 8:16 PM in response to ivyarcher
  • by ivyarcher,

    ivyarcher ivyarcher Apr 16, 2016 8:24 PM in response to ManSinha
    Level 1 (8 points)
    iPad
    Apr 16, 2016 8:24 PM in response to ManSinha

    I bought the iPad pro from best buy. It was a returned unit being sold as new. When I set up the iPad i was never prompted to set up a passcode before i set up the fingerprint reader. So i have been using the fingerprint reader for the past week and now it is not working and I cannot access the device. So I was able to set up the fingerprint reader without establishing a passcode first. I am now locked out of my new device.

  • by ManSinha,

    ManSinha ManSinha Apr 16, 2016 8:27 PM in response to ivyarcher
    Level 6 (10,250 points)
    iPhone
    Apr 16, 2016 8:27 PM in response to ivyarcher

    Sorry - but the steps are still the same as per the link I gave you

  • by babowa,

    babowa babowa Apr 16, 2016 8:33 PM in response to ivyarcher
    Level 7 (32,034 points)
    iPad
    Apr 16, 2016 8:33 PM in response to ivyarcher

    The only thing I can think of is that the previous buyer had established a passcode (but not a fingerprint).

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Apr 16, 2016 8:38 PM in response to babowa
    Level 9 (58,860 points)
    iPhone
    Apr 16, 2016 8:38 PM in response to babowa

    babowa wrote:

     

    The only thing I can think of is that the previous buyer had established a passcode (but not a fingerprint).

    You need to put in the passcode to get to the point where you can set up TouchID so, even if the previous owner had set up a passcode, the OP would have needed that to set up TouchID. The OP's story's just not making sense.

  • by ManSinha,

    ManSinha ManSinha Apr 16, 2016 8:38 PM in response to babowa
    Level 6 (10,250 points)
    iPhone
    Apr 16, 2016 8:38 PM in response to babowa

    babowa Maybe I am mistaken but I thought the iDevice usually asks for the passcode when setting up the TouchID

  • by babowa,

    babowa babowa Apr 16, 2016 8:50 PM in response to ManSinha
    Level 7 (32,034 points)
    iPad
    Apr 16, 2016 8:50 PM in response to ManSinha

    I just set up a new iPad Pro about a week ago and thought - as far as I remember - just did the touch ID initially. I then went into settings and added a passcode.  That is how I remember it - but I may be wrong; although I just asked him how he did his new iPhone SE and he remembers doing the same thing: touch ID first. But, both our memory modules may be faulty.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Apr 16, 2016 8:56 PM in response to babowa
    Level 9 (58,860 points)
    iPhone
    Apr 16, 2016 8:56 PM in response to babowa

    Because a passcode is required to get into the iOS device once it's restarted, you can't set up TouchID without one. The device can't access the Secure Enclave, where the fingerprint information is stored, until it's completely rebooted. I think you may be misremembering.

  • by ivyarcher,

    ivyarcher ivyarcher Apr 16, 2016 9:03 PM in response to Meg St._Clair
    Level 1 (8 points)
    iPad
    Apr 16, 2016 9:03 PM in response to Meg St._Clair

    No passcode was required to set up fingerprint id. No passcode was required for access until tonight when the fingerprint reader stopped working. Not mistaken in my recollection. Now I am trying  to restore my device to the original setting but my computer cannot download the 2 gig restore file in 15 minutes before the system times out. I guess I will have to take the iPad back to best buy.

  • by babowa,

    babowa babowa Apr 16, 2016 9:33 PM in response to Meg St._Clair
    Level 7 (32,034 points)
    iPad
    Apr 16, 2016 9:33 PM in response to Meg St._Clair

    It may be different between a restart and a new setup? I was referring to a brand new setup.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Apr 18, 2016 6:26 AM in response to babowa
    Level 9 (58,860 points)
    iPhone
    Apr 18, 2016 6:26 AM in response to babowa

    babowa wrote:

     

    It may be different between a restart and a new setup? I was referring to a brand new setup.

    No, I don't think it is. But, if I have the occasion to set up a new phone today, I'll check.

  • by Phil0124,

    Phil0124 Phil0124 Apr 19, 2016 10:05 AM in response to Meg St._Clair
    Level 7 (27,397 points)
    iPhone
    Apr 19, 2016 10:05 AM in response to Meg St._Clair

    Meg St._Clair wrote:

     

    babowa wrote:

     

    It may be different between a restart and a new setup? I was referring to a brand new setup.

    No, I don't think it is. But, if I have the occasion to set up a new phone today, I'll check.

    I don't either Meg. The Support document confirms that you need to setup a passcode before you can setup Touch ID

     

    Use Touch ID on iPhone and iPad - Apple Support

    Before you can set up Touch ID, you'll need to make a passcode for your device. Then follow these steps:

    And as far as I recall in having setup 5 devices, I've always had to setup a passcode. If you skip the passcode setup, I do not believe you get offered the option to setup TouchID.

     

    And because a passcode is required after every restart of a device and after 48 hours of not having been provided to unlock the screen, there's no way iOS would allow the setup of Touch ID without having a passcode set beforehand.