sacmac3131

Q: Photos shuts down while I'm making a book.  Also, it's very hard to navigate.

Photos shuts down about every 20 minutes when I'm making a book.  Also, it won't stay on a page I'm trying to edit and it's difficult to select fonts.

iMac (21.5-inch Mid 2011), OS X Mavericks (10.9.4)

Posted on Apr 17, 2016 5:20 PM

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Q: Photos shuts down while I'm making a book.  Also, it's very hard to navigate.

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  • by LarryHN,

    LarryHN LarryHN Apr 17, 2016 6:10 PM in response to sacmac3131
    Level 10 (85,215 points)
    Photos for Mac
    Apr 17, 2016 6:10 PM in response to sacmac3131

    What version of Photos and of the OS? You state that you have OS X 10.9.4 but that is not possible with Photos

     

    what is the error message you get?

     

    LN

  • by léonie,

    léonie léonie Apr 18, 2016 4:45 AM in response to sacmac3131
    Level 10 (108,127 points)
    iCloud
    Apr 18, 2016 4:45 AM in response to sacmac3131

    ARe you using aps in the book? Both iPhoto and Photos are having problems with maps. For Photos, there have been reports that it can crash, if you add more than one map to a book.

     

    if the problem occurred first after you changed fonts in your book, check your system for duplicate fonts. Duplicate fonts can cause the system to be unstable.

  • by sacmac3131,

    sacmac3131 sacmac3131 Apr 18, 2016 6:36 AM in response to LarryHN
    Level 1 (9 points)
    Desktops
    Apr 18, 2016 6:36 AM in response to LarryHN

    My mistake - I have 10.11.4 - will correct. 

  • by sacmac3131,

    sacmac3131 sacmac3131 Apr 18, 2016 6:37 AM in response to léonie
    Level 1 (9 points)
    Desktops
    Apr 18, 2016 6:37 AM in response to léonie

    I'm not using maps but where would I find duplicate fonts in the system?  On every page, it comes up Avenir and I change it to Century Gothic.  Thanks!

  • by sacmac3131,

    sacmac3131 sacmac3131 Apr 18, 2016 6:41 AM in response to sacmac3131
    Level 1 (9 points)
    Desktops
    Apr 18, 2016 6:41 AM in response to sacmac3131

    I just looked - I do have 10.11.4 listed for my iMac, which is what I'm using for Photos.  My iPad is 10.9.4.

  • by léonie,

    léonie léonie Apr 18, 2016 6:52 AM in response to sacmac3131
    Level 10 (108,127 points)
    iCloud
    Apr 18, 2016 6:52 AM in response to sacmac3131

    sacmac3131 wrote:

     

    I'm not using maps but where would I find duplicate fonts in the system?  On every page, it comes up Avenir and I change it to Century Gothic.  Thanks!

    Use the Font Book application, that should be installed by default. It will list duplicate fonts.

    Screen Shot 2016-04-18 at 15.46.26GMT.png

     

    Or download Etrecheck and run it.  It is an AppleScript that will screen your Mac for software that can destabilize the system and reports potentially critical third-party additions or incompatible software:    https://etrecheck.com/#download

  • by LarryHN,

    LarryHN LarryHN Apr 18, 2016 7:20 AM in response to sacmac3131
    Level 10 (85,215 points)
    Photos for Mac
    Apr 18, 2016 7:20 AM in response to sacmac3131

    No - here is your post

    Photos shuts down about every 20 minutes when I'm making a book.  Also, it won't stay on a page I'm trying to edit and it's difficult to select fonts.

     

    iMac (21.5-inch Mid 2011), OS X Mavericks (10.9.4)

    And there is no IOS 10.9.4 - the latest version of IOS is 9.3.1

     

     

    and we still need the answers to all questions

     

    what is the error message you get?

    we can not see you so you have to provide accurate details for us to help

     

    LN

  • by sacmac3131,

    sacmac3131 sacmac3131 Apr 20, 2016 5:19 PM in response to LarryHN
    Level 1 (9 points)
    Desktops
    Apr 20, 2016 5:19 PM in response to LarryHN

    I haven't worked on Photos for a couple of days - that's why I haven't answered your question.  But, within 1 minute of starting it up today, here's part of the error message I got when it crashed:

     

    Process:               Photos [4296]

    Path:                  /Applications/Photos.app/Contents/MacOS/Photos

    Identifier:            com.apple.Photos

    Version:               1.5 (370.42.0)

    Build Info:            PhotoApp-370042000000000~1

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           Photos [4296]

    User ID:               501

     

     

    Date/Time:             2016-04-20 17:17:30.404 -0700

    OS Version:            Mac OS X 10.11.4 (15E65)

    Report Version:        11

    Anonymous UUID:        F73771C4-A0CD-447D-3A7F-84009E670A9E

     

     

     

     

    Time Awake Since Boot: 38000 seconds

     

     

    System Integrity Protection: enabled

     

     

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       KERN_INVALID_ADDRESS at 0x000007fc3bc3ac90

    Exception Note:        EXC_CORPSE_NOTIFY

     

     

    VM Regions Near 0x7fc3bc3ac90:

        MALLOC_LARGE_REUSABLE  000000018a252000-000000018a5fa000 [ 3744K] rw-/rwx SM=PRV 

    -->

        STACK GUARD            0000700000000000-0000700000001000 [    4K] ---/rwx SM=NUL  stack guard for thread 3

     

     

    Application Specific Information:

    objc_msgSend() selector name: respondsToSelector:

    Photo Foundation logging:

     

    2016-04-20 17:05:39.615: Received changes notification alert: <LiModelChangeGroup: 0x7fc3bb057d80>  alert flags : Replay Complete (__59-[RKFaceChangesHandler startListeningForChangesFromMarker:]_block_invoke_2:173)

    2016-04-20 17:05:41.464: Missing resource of type 3 for version: RDVersion(0x7fc3bb0a85d0) modelId=3540 uuid=ZKTAB7FmTq2opgT1b0VRMw tableName=RKVersion state=persisted,local (-[PAVersionEditSession _fileURLForResourceType:]:1225)

     

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libobjc.A.dylib               0x00007fff83b604dd objc_msgSend + 29

    1   com.apple.PhotoPrintProduct   0x00000001106311fa -[KHTextView tearDown] + 102

    2   com.apple.PhotoPrintProduct   0x0000000110630eb6 -[KHTextView resignFirstResponder] + 25

    3   com.apple.AppKit               0x00007fff86596433 -[NSWindow _realMakeFirstResponder:] + 228

    4   com.apple.AppKit               0x00007fff865962fb -[NSWindow makeFirstResponder:] + 123

    5   com.apple.swe.UXKit           0x000000010f7f553f -[_UXWindow makeFirstResponder:] + 49

    6   com.apple.PhotoPrintProduct   0x00000001108ed9ed -[KHFrameView setEditing:] + 340

    7   com.apple.PhotoPrintProduct   0x00000001108ea9f9 -[KHFrameView _handleClick:] + 1135

    8   com.apple.PhotoPrintProduct   0x00000001108db531 -[KHLayoutView _handleClick:] + 467

    9   com.apple.PhotoPrintProduct   0x00000001108e9d04 __35-[KHFrameView _updateEventTrackers]_block_invoke + 64

    10  com.apple.swe.UXKit           0x000000010f7e30fb -[UXEventTracker setState:] + 272

    11  com.apple.swe.UXKit           0x000000010f79a1b9 -[UXClickEventTracker mouseDown:] + 138

    12  com.apple.CoreFoundation       0x00007fff8e5bda6c __invoking___ + 140

    13  com.apple.CoreFoundation       0x00007fff8e5bd8fe -[NSInvocation invoke] + 286

    14  com.apple.CoreFoundation       0x00007fff8e5d8d56 -[NSInvocation invokeWithTarget:] + 54

    15  com.apple.swe.UXKit           0x000000010f7903fd _forwardEventToTrackers + 480

    16  com.apple.swe.UXKit           0x000000010f7901e3 -[UXView mouseDown:] + 53

    17  com.apple.AppKit               0x00007fff86ca2469 -[NSWindow _handleMouseDownEvent:isDelayedEvent:] + 6322

    18  com.apple.AppKit               0x00007fff86ca344d -[NSWindow _reallySendEvent:isDelayedEvent:] + 212

    19  com.apple.AppKit               0x00007fff866e263d -[NSWindow sendEvent:] + 517

    20  com.apple.AppKit               0x00007fff86662b3c -[NSApplication sendEvent:] + 2540

    21  com.apple.AppKit               0x00007fff864c9ef6 -[NSApplication run] + 796

    22  com.apple.AppKit               0x00007fff8649346c NSApplicationMain + 1176

    23  libdyld.dylib                 0x00007fff8fceb5ad start + 1

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib         0x00007fff940fcefa kevent_qos + 10

    1   libdispatch.dylib             0x00007fff8179f165 _dispatch_mgr_invoke + 216

    2   libdispatch.dylib             0x00007fff8179edcd _dispatch_mgr_thread + 52

  • by léonie,

    léonie léonie Apr 21, 2016 12:46 AM in response to sacmac3131
    Level 10 (108,127 points)
    iCloud
    Apr 21, 2016 12:46 AM in response to sacmac3131
    2016-04-20 17:05:41.464: Missing resource of type 3 for version: RDVersion(0x7fc3bb0a85d0) modelId=3540 uuid=ZKTAB7FmTq2opgT1b0VRMw tableName=RKVersion state=persisted,local (-[PAVersionEditSession _fileURLForResourceType:]:1225)

    This part in the crash log looks like a data error. A missing file in your Photos Library, or the Photos application, or the installed book themes.

     

    Test, if it is a problem with your current Photos library by creating a new library for testing and trying to make a book in the new library.

    If Photos will crash on the new library as well, make the same test in a different user account, see this link:  Isolating an issue by using another user account

     

    • If Photos is crashing in a different user account as well, reinstall the system. Only that will reinstall the Photos.app.
    • If Photos is not crashing in a different user account, but not working well on  a different library either,  remove Photos's caches in the Containers folder ~/Library/Containers/com.apple.Photos/Data/Library/Caches

    that stores data to pass to other services.

     

    I'd delete the complete folder ~/Library/Containers/com.apple.Photos/  and restart the Mac, then try again.

     

    Your user library may still be hidden.To reveal the hidden User Library:

    • Bring the Finder forward by clicking on the Desktop or the Finder icon in the Dock.
    • Select your user/home folder (with the house icon in the Finder sidebar)
    • With that Finder window as the front window, press the key combination ⌘J to bring up the View options.
    • In the View options panel enable ’Show Library Folder’. That will make your user library folder visible in your Home folder.
    • Open your Home folder, then the Library folder, then Containers.
    • Move the complete folder ~/Library/Containers/com.apple.Photos to your desktop. Move the entire folder, not just the contents.


    Now restart the Mac and try again.  If all is well, delete the folder from the Desktop.


    If Photos is only crashing on your current Photos Library, post back.