k shanmuga
Level 1 (4 points)
iPod

Q: wi-fi

fed up with my iophone 5s, since not getting wifi connection at all

iPhone 5s, iOS 9.3.1

Posted on Apr 17, 2016 11:17 PM

by thunderzzz,Apple recommended
thunderzzz thunderzzz
Level 6 (8,379 points)
Notebooks
A:

Please describe the issue in more detailed way?

Take a look at this Apple Support article:

https://support.apple.com/en-us/HT204051


Reset your network settings.


Settings - General - Reset - Reset Network Settings


Reset your device. This won't delete your data stored on the phone.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.


Alternatively, you may go to Settings - General - Reset - Reset All Settings

Posted on Apr 17, 2016 11:53 PM

Close
k shanmuga

Q: wi-fi

  • All replies
  • Helpful answers

  • by thunderzzz,Apple recommended

    thunderzzz thunderzzz Apr 17, 2016 11:53 PM in response to k shanmuga
    Level 6 (8,379 points)
    Notebooks
    Apr 17, 2016 11:53 PM in response to k shanmuga

    Please describe the issue in more detailed way?

    Take a look at this Apple Support article:

    https://support.apple.com/en-us/HT204051


    Reset your network settings.


    Settings - General - Reset - Reset Network Settings


    Reset your device. This won't delete your data stored on the phone.

    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings

  • by elcpu,Apple recommended

    elcpu elcpu Apr 18, 2016 3:53 PM in response to k shanmuga
    Level 6 (16,265 points)
    Photos for Mac
    Apr 18, 2016 3:53 PM in response to k shanmuga

    General suggestions for Wi-Fi issues, maybe one of them will help….

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.