Q: itunes unable to respond while trying an online activity

After updating itunes to the latest version, I have been unable to carry out any online activity like accessing the store or updating an app. Everytime it displays the message "iTunes has stopped working. Windows is checking for solution to the problem."

iPhone 6s, iOS 9.3.1

Posted on Apr 18, 2016 6:08 AM

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by alex_h1,

alex_h1 Apr 19, 2016 11:20 AM in response to Divya Jagga
Community Specialists

Apr 19, 2016 11:20 AM in response to Divya Jagga

Howdy Divya,
Thanks for using the Apple Support Communities.

I understand from your post that iTunes on your Windows PC is becoming unresponsive. To help get this issue resolved I suggest that you go through the steps in the link below.

Fix unexpected quits or launch issues in iTunes for Windows

Cheers.
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